Network Platforms - Voice - Maintenance - 2025-11-13 - VOIP Firewall Set Hardware Upgrade – Maintenance details

CT1 - PCCW AS3491 experiencing degraded performance

Voice - Maintenance - 2025-11-13 - VOIP Firewall Set Hardware Upgrade

Planned
Scheduled for November 13, 2025 at 9:00 PM – November 14, 2025 at 2:00 AM

Affects

Voice and PBX

Under maintenance from 9:00 PM to 12:00 AM

CT1 - Cloud PBX - Asterisks

Under maintenance from 9:00 PM to 12:00 AM

JB1 - Cloud PBX - Asterisks

Under maintenance from 9:00 PM to 12:00 AM

JB1 - VoIPpanel.io

Under maintenance from 9:00 PM to 12:00 AM

Upstream VOIP POILS/Trunks

Under maintenance from 9:00 PM to 12:00 AM

Updates
  • Planned
    November 13, 2025 at 9:00 PM
    Planned
    November 13, 2025 at 9:00 PM

    Good day,

    Schedule: 2025-11-13 23:00:00 - 2025-11-14 04:00:00

    Overview : Software Vendor and VOIP engineers will be performing a set hardware upgrade on the firewall unit.

    Impact: Services may be unavailable at certain times during the scheduled maintenance. Every effort will be made to minimise downtime as much as possible.

    Risk : Medium

    Expected Downtime : 10 - 30 minutes

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS

    Regards

    Network Platforms