Network Platforms - High Latency to Asia and Australia 13 Nov 2025 – Incident details

Experiencing partially degraded performance

High Latency to Asia and Australia 13 Nov 2025

Resolved
Degraded performance
Started 24 days agoLasted about 10 hours

Affected

IP Transit

Degraded performance from 4:50 PM to 2:56 AM

General Status IP Transit

Degraded performance from 4:50 PM to 2:56 AM

CT1 - PCCW AS3491

Degraded performance from 4:50 PM to 2:56 AM

JB1 - PCCW AS3491

Degraded performance from 4:50 PM to 2:56 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good Evening,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 176ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 264ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms