Network Platforms - JB1-CT1 NLD Increased latency – Incident details

Good Evening,

Please note that services are fully restored and latency has returned to normal. We are closely monitoring the connection to ensure continued stability.

We appreciate your patience and understanding during this time.

Regards

Network Platforms

Good day,

11:30 – Civil team has access from one side, but the pushrod is getting stuck along the run.

12:45 – The provider’s team reported that most of the fibre cable endpoints appear to be located beneath the recently tarred road. They are continuing to investigate the location of the remaining fibre cables.

13:52 – The provider’s team is currently testing from the fibre distribution box to identify the damaged fibre cable.

15:00 – The civil team has begun installing the new fibre cable.

16:00 – The team has located the correct fibre cables and confirmed where the services are running.

16:30 – Technicians attempted to push the new fibre cable through the duct, but it became stuck approximately 60 metres before reaching the manhole. They are now digging to expose that section so they can free the cable and continue with the work. Another update will be shared as soon as more progress is made.

Regards

Network Platforms

Good Morning,

The civil team arrived onsite at 10:00 and has begun tracing to locate the fibre distribution box. They are currently digging to expose the damaged infrastructure and suspect damage beneath the tarred ground.

More updates will follow as they become available.

Regards

Network Platforms

Good Evening,

Please kindly note the latest update on the outage:

The provider has advised that the fibre cable has been damaged beneath the tarred road, and the area is currently inaccessible for repairs. Live power cables are sparking and flaming continuously, creating a significant safety hazard. A contractor is required on-site to assist with drilling, with arrangements targeted for tomorrow morning.

We will share further updates as more information is received.

Regards

Network Platforms

Good Evening,

Outage Update

Outage Title: Outage | NLD | Teraco Bredell < > Liquid Midrand via ADVA | Down
Details:*Affected route: JHB metro
Impact Start Time: 2025-11-14 14:39:00
Impact: Hard Down

Latest Update: The provider's maintenance team has confirmed a cable break at the intersection of West Rd and Alsatian Rd. The break is located within the manhole where the cable has been severed.

Outage History:
2025-11-14

-- 16:18 -- The provider’s maintenance team has been dispatched to investigate the fault with an estimated time of arrival of 50 minutes to site, Further updates and estimated time of arrival will be shared as they become available.
-- 17:59 -- The provider has completed testing on both fibre routes and identified a disconnection at 2.6096 km. They are now locating the fault, Further updates to follow once available.

Regards

Network Platforms