Network Platforms - High Latency to Asia and Australia – Incident details

Experiencing partially degraded performance

High Latency to Asia and Australia

Resolved
Degraded performance
Started about 2 months agoLasted 1 day

Affected

IP Transit

Degraded performance from 4:50 AM to 6:37 AM

General Status IP Transit

Degraded performance from 4:50 AM to 6:37 AM

JB1 - PCCW AS3491

Degraded performance from 4:50 AM to 6:37 AM

Updates
  • Resolved
    Resolved

    Good day

    Latency to Asia and Australia has returned to normal. The provider hasn't sent us an RFO yet

    Regards

    Network Platforms

  • Identified
    Identified

    Good day

    The latency is affected by a transmission issue between Johannesburg and Singapore resulting in traffic being rerouted to a longer path. The Provider's engineers are already working on the issue.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 175ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 194ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms