Network Platforms - Voip - Upstream Authentication problems 14 October 2025 – Incident details

Experiencing partially degraded performance

Voip - Upstream Authentication problems 14 October 2025

Resolved
Major outage
Started about 2 months agoLasted 31 minutes

Affected

Voice and PBX

Major outage from 10:55 AM to 11:26 AM

CT1 - Cloud PBX - Asterisks

Major outage from 10:55 AM to 11:26 AM

JB1 - Cloud PBX - Asterisks

Major outage from 10:55 AM to 11:26 AM

JB1 - VoIPpanel.io

Major outage from 10:55 AM to 11:26 AM

Upstream VOIP POILS/Trunks

Major outage from 10:55 AM to 11:26 AM

Updates
  • Resolved
    Resolved

    Good day,

    Please kindly note that the VoIP issue with our upstream provider has been resolved. The root cause of the incident is still under investigation, and we are awaiting their official report.

    We will share the details with customers on our notification page as soon as we receive the report.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Problem Description: There is an SIP authentication problem

    Status: Upstream Provider Engineers are investigating and have already escalated with the platform vendor
    Cause: Unknown

    Service Affected:
    Domestic: VoIP inbound and outbound calls.