Voip - Upstream Authentication problems 16 October 2025 - Incident details - Network Platforms | Status Page

Voip - Upstream Authentication problems 16 October 2025

Resolved

Major outage

Started about 2 months agoLasted 35 minutes

Affected

Voice and PBX

CT1 - Cloud PBX - Asterisks

JB1 - Cloud PBX - Asterisks

JB1 - VoIPpanel.io

Upstream VOIP POILS/Trunks

Updates

Resolved
October 16, 2025 at 3:00 PM
Resolved
October 16, 2025 at 3:00 PM
Good day,
Please kindly note that the VoIP issue with our upstream provider has been resolved. The root cause of the incident is still under investigation, and we are awaiting their official report.
We will share the details with customers on our notification page as soon as we receive the report.
Regards
Network Platforms
Investigating
October 16, 2025 at 2:25 PM
Investigating
October 16, 2025 at 2:25 PM
Good day
Problem Description: There is an SIP authentication problem

Status: Upstream Provider Engineers are investigating and have already escalated with the platform vendor
Cause: Unknown

Service Affected:
Domestic: VoIP inbound and outbound calls.
Regards
Networkplatforms