Network Platforms - High Latency to Asia and Australia 17 October 2025 – Incident details

Experiencing partially degraded performance

High Latency to Asia and Australia 17 October 2025

Resolved
Degraded performance
Started about 2 months agoLasted about 17 hours

Affected

IP Transit

Degraded performance from 5:04 PM to 9:47 AM

General Status IP Transit

Degraded performance from 5:04 PM to 9:47 AM

CT1 - PCCW AS3491

Degraded performance from 5:04 PM to 9:47 AM

JB1 - PCCW AS3491

Degraded performance from 5:04 PM to 9:47 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Dear Customers, 

    The latency increases is affected due to a transmission issue between Johannesburg and Singapore causing traffic to reroute resulting to higher latency. The Provider is already working on it.

    Further updates to follow.

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 174ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 280ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms