Network Platforms - High Latency to Asia and Australia 22 Oct 2025 – Incident details

Experiencing partially degraded performance

High Latency to Asia and Australia 22 Oct 2025

Resolved
Degraded performance
Started about 2 months agoLasted 1 day

Affected

IP Transit

Degraded performance from 3:12 AM to 1:35 PM

General Status IP Transit

Degraded performance from 3:12 AM to 1:35 PM

CT1 - PCCW AS3491

Degraded performance from 3:12 AM to 1:35 PM

JB1 - PCCW AS3491

Degraded performance from 3:12 AM to 1:35 PM

Updates
  • Resolved
    Resolved

    Good day,

    The fault affecting the SAFE West submarine cable has been repaired and power has been restored. Data transmission is now stable, and latency has returned to normal levels. The network operations team will continue to monitor the system to ensure it remains stable.

    Regards

    Network Platforms

  • Identified
    Identified

    Good day,

    Kindly note that the current issue is due to our provider relocating a FOC (Fiber Optic Cable) as a result of ground that is sinking. The cable is being moved to a new area to prevent further disruption. Traffic has been rerouted, resulting in higher latency during this period.

    The estimated time of restoration (ETR) is:

    06/11/2025 at 23:00

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 174ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 261ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms