Network Platforms - Voice - Firewall Maintenance - 2025-10-09 - Firewall HA set Software Update – Maintenance details

Experiencing partially degraded performance

Voice - Firewall Maintenance - 2025-10-09 - Firewall HA set Software Update

Completed
Scheduled for October 09, 2025 at 9:00 PM – October 10, 2025 at 2:00 AM

Affects

Voice and PBX

Under maintenance from 9:00 PM to 2:00 AM

CT1 - Cloud PBX - Asterisks

Under maintenance from 9:00 PM to 2:00 AM

JB1 - Cloud PBX - Asterisks

Under maintenance from 9:00 PM to 2:00 AM

JB1 - VoIPpanel.io

Under maintenance from 9:00 PM to 2:00 AM

Upstream VOIP POILS/Trunks

Under maintenance from 9:00 PM to 2:00 AM

Updates
  • Completed
    October 10, 2025 at 2:00 AM
    Completed
    October 10, 2025 at 2:00 AM
    Maintenance is now in progress
  • In progress
    October 09, 2025 at 9:00 PM
    In progress
    October 09, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    October 09, 2025 at 9:00 PM
    Planned
    October 09, 2025 at 9:00 PM

    Schedule: 2025-10-09 23:00:00 - 2025-10-10 04:00:00


    Overview : Engineers will be performing software upgrade on the HA set Voice Firewalls.


    Impact : All services traversing the firewalls will be affected.


    Risk : High


    Expected Downtime : 2 - 5 minutes


    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS