Network Platforms - Voice - Maintenance - 2025-11-06 - Provider Edge Routers - Software Upgrade – Maintenance details

Experiencing partially degraded performance

Voice - Maintenance - 2025-11-06 - Provider Edge Routers - Software Upgrade

Completed
Scheduled for November 06, 2025 at 8:00 PM – November 07, 2025 at 12:00 AM

Affects

Voice and PBX

Under maintenance from 8:00 PM to 12:00 AM

CT1 - Cloud PBX - Asterisks

Under maintenance from 8:00 PM to 12:00 AM

JB1 - Cloud PBX - Asterisks

Under maintenance from 8:00 PM to 12:00 AM

JB1 - VoIPpanel.io

Under maintenance from 8:00 PM to 12:00 AM

Upstream VOIP POILS/Trunks

Under maintenance from 8:00 PM to 12:00 AM

Updates
  • Completed
    November 07, 2025 at 12:00 AM
    Completed
    November 07, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    November 06, 2025 at 8:00 PM
    In progress
    November 06, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    November 06, 2025 at 8:00 PM
    Planned
    November 06, 2025 at 8:00 PM

    Schedule: 2025-11-06 22:00:00 - 2025-11-07 02:00:00


    Overview : Voice engineers will be performing upgrades on the primary set of Provider Edge Routers.


    Impact : Intermittent drops of the VOIP Service can be expected, but all care will be taken to filter traffic 15 minutes prior to starting maintenance on a router to automatically re-route traffic to alternative paths.


    Risk : Medium

    Expected Downtime : 1-2 minutes.

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS