Network Platforms - High Latency to Asia and Australia – Incident details

All systems operational

High Latency to Asia and Australia

Resolved
Major outage
Started 2 days agoLasted about 15 hours

Affected

IP Transit

Major outage from 4:45 PM to 7:15 AM

General Status IP Transit

Major outage from 4:45 PM to 7:15 AM

JB1 - PCCW AS3491

Major outage from 4:45 PM to 7:15 AM

Updates
  • Resolved
    Resolved

    Good day

    Our latency to Asia and Australia is back to normal. We have not received confirmation from the provider on what caused the temporal latency increase.

    If you're still experiencing challenges reaching destinations in Asia or Australia, please email our support desk. support@networkplatforms.co.za.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Kind regards,

    Network Platforms