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About This Site

Welcome to our infrastructure status page. This platform provides you with the ability to monitor and stay updated on any issues that may be affecting your services. Here, you can track the progress of resolving these issues. We encourage you to subscribe to receive automated notifications via email, to stay informed.

Stickied Incidents

10th May 2024

DB1 - JB1 - DFA JB1-DB1 DFA NLD is down

Good day,

Incident Date : 10-05-2024 Incident Time : 09:46

Description : JB1-DB1 DFA NLD link is down.

This issue has been logged with the provider.

Please note clients with protected services should be unaffected by this incident.

If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

Kind regards, Network Platforms

  • Good day,

    Update : Our JB1-DB1 NLD link is stable and latencies are back to normal values. Waiting for RFO from provider.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    Update : Our JB1-DB1 NLD link went down again. We've escalated the provider and moved traffic away from it in order to avoid any instabilities.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    Update : Our JB1-DB1 DFA NLD link is up and stable for the last 30 minutes. Waiting for RFO from provider.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

    • 7th May 2024

    DB1- JB1 - Liquid Liquid NLD JB1 to DB1 is down

    Good day,

    Incident Date : 07-05-2024 Incident Time : 08:17

    Description : Liquid NLD to Durban link is down.

    This issue has been logged with the provider.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    RFO: The link was repaired from the provider side and confirmed to be operational.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    Update : Liquid NLD JB1 to DB1

    Team tested from New Germany and found another break at 60,20km, team on route to point of break, more update to follow.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    Update : Liquid NLD JB1 to DB1

    Service affected due to Link down between New Germany to Pietermaritzburg in Huawei and ADVA DWDM since 08:08 SAST.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

    • 14th March 2024

    General Notification General Notice to Customers: Subsea Cable Break and Network Impact

    General Notice to Customers: Subsea Cable Break and Network Impact

    This notice serves to inform our valued customers about the recent Subsea cable breaks affecting the WACS, SAT3, and ACE cables on [14 March 2024]. This has resulted in increased international traffic and may impact access to services such as Microsoft 365 and Azure.

    Reference article: https://mybroadband.co.za/news/internet/529113-roadworks-blunder-may-have-caused-massive-internet-problems.html

    What Occurred:

    • On [14 March 2024] at approximately 12:50, cable breaks led to a significant 40% increase in international traffic as data was rerouted from local Peering Exchanges.

    What we did:

    Our BGP optimization application identified congested paths and automatically re-engineered and balanced traffic across international links to mitigate the issue.

    • Our network has been managing the additional traffic, and we took immediate action to re-engineer and balance traffic across our international links. However, some international paths reached capacity and we started experiencing packet drops at 19:45 (14 March), prompting us to begin rerouting traffic to alleviate congestion and packet drops. Packet drops cleared at 20:50 following traffic re-engineering/balancing and optimization.

    What to Expect:

    Repairing undersea cables can be a lengthy process, often taking a month or more. We anticipate that hyperscalers will be securing more capacities to improve their situation in the coming days.

    BGP Optimization and Support:

    Our BGP optimization application continuously analyses traffic patterns and adjusts routing protocols (BGP) for optimal performance. This system can also optimize specific IP addresses (VIPs) upon request. If you experience service degradation or require VIP optimization, please log a support ticket at support@networkplatforms.co.za. We do have standard rules for major cloud and gaming environments already .

    Repair Updates:

    • There is currently no ETA issued regarding the undersea cable repairs. We will update customers as soon as we have more information.

    We appreciate your understanding and patience during this time. Our team is dedicated to ensuring the optimal performance of our network and will continue to monitor closely, making adjustments as necessary.

    Further updates will be provided as more information becomes available.

    Thank you for your continued support.

    The Network Platforms Core Network Team

    Maintenance
    Upstream VOIP Maintenance 11th/12th May 01H00 to 06H00

    Date: 11th and 12th May Time: 01H00 to 06H00 Expected Downtime: 1 hour to 4 hours

    Upstream VOIP provider is doing maintenance on the 11th and 12th of May this will affect domestic call routing during the maintenance windows.

    Kind regards, Network Platforms

    Major Electrical Maintenance at the Teraco JB1 East Isando Data Centre TEM2 A FEED

    Date 11 May 2024 Time 08h00 to 18h00

    Description: Teraco will be performing Electrical Infrastructure Maintenance on TEM-2A-Feed

    Data Centre 2  D07
Data Centre 3  I07
Data Centre 4  P01

    SERVICE IMPACT

    During planned Major Electrical Work at JB1 East the TEM2 MLV A Feed supply will be isolated and have no redundance as only TEM2 MLV B Feed will be the source of power.
Dual-corded devices will not be affected as we will be working on the A feed only
All single-corded devices connected to the A feed will definitely be affected. Customers advised to install ATS units or move power connections to the B feed in advance.
    Upstream VOIP Maintenance 16th May 22H00 to 04H00

    Date: 16th May Time: 22H00 to 04H00 Expected Downtime: 10 to 15 minutes

    Upstream VOIP provider is doing maintenance on the 16th of May this will affect domestic call routing during the maintenance windows.

    Kind regards, Network Platforms

    Past Incidents

    12th May 2024

    No incidents reported

    11th May 2024

    No incidents reported

    10th May 2024

    DB1 - JB1 - DFA JB1-DB1 DFA NLD is down

    Good day,

    Incident Date : 10-05-2024 Incident Time : 09:46

    Description : JB1-DB1 DFA NLD link is down.

    This issue has been logged with the provider.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    Update : Our JB1-DB1 NLD link is stable and latencies are back to normal values. Waiting for RFO from provider.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    Update : Our JB1-DB1 NLD link went down again. We've escalated the provider and moved traffic away from it in order to avoid any instabilities.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    Update : Our JB1-DB1 DFA NLD link is up and stable for the last 30 minutes. Waiting for RFO from provider.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

    • 9th May 2024

    No incidents reported