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Connectivity - JB1 - Firewall Outage 17 October 2024
  • Monitoring
    Monitoring

    The Firewall vendor has successfully extracted the logs from the High Availability (HA) pair and is now conducting a thorough analysis to identify the incident's root cause. Once the investigation is complete, we will be provided with their findings.

  • Investigating
    Investigating

    Good day,

    Incident Date: 17 October 2024

    Incident Time: 12:15


    Description:

    We experienced an outage on the Hosted Firewall JB1, resulting in a temporary loss of access to the firewall and disruptions to services reliant on it.


    This incident has been escalated to the vendor for further investigation.


    Please note that all services are currently operational.


    If you encounter any further issues, kindly log a ticket with us at support@networkplatforms.co.za.


    Kind regards,

    Network Platforms

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