Network Platforms - Notice history

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Notice history

Mar 2026

Scheduled Maintenance 2026-03-23 on all the NLD services
Scheduled for March 23, 2026 at 9:00 PM – March 24, 2026 at 1:00 AM about 4 hours
  • Planned
    March 23, 2026 at 9:00 PM
    Planned
    March 23, 2026 at 9:00 PM

    Good day,

    Please be advised of the following scheduled maintenance:

    Maintenance Date and Time:

    Maintenance Start Time : 2026-03-23 23:00

    Maintenance End Time : 2026-03-24 03:00

    Maintenance Description:

    The supplier will be performing firmware upgrades on core routers in Cape Town (Teraco Rondebosch), Durban (Teraco Riverhorse), and Johannesburg (Teraco Isando) which will have an impact on all our NLD services.

    Technical Description:

    The Supplier will be upgrading the firmware on core routers located within the Teraco data centres in Cape Town, Durban, and Johannesburg. The upgrade will implement a vendor-provided patch addressing stability issues related to recent routing failures observed on the network. The routers form part of the national core infrastructure. The upgrade will be performed sequentially to allow traffic to reroute across alternate paths within the network while each router is upgraded and rebooted. This maintenance is being performed to improve network stability and reduce the risk of similar failures occurring in the future.

    Impact Description:

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards

    Network Platforms

High Latency to Asia and Australia 21-03-2026
  • Resolved
    Resolved

    Good Morning

    The latency to destinations in Asia and Australia is back to normal. Normal latency was restored at 06:50.

    We are still waiting for an RFO from Engineers on the ground.


    Start Time : 21-03-2026 13:05
    End Time : 22-03-2026 06:50

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 170ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 190ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

DB1-CT1 NLD Scheduled Maintenance 2026-03-21 Planned Maintenance NLD 6
  • Completed
    March 21, 2026 at 4:00 PM
    Completed
    March 21, 2026 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    March 21, 2026 at 4:00 AM
    In progress
    March 21, 2026 at 4:00 AM
    Maintenance is now in progress
  • Planned
    March 21, 2026 at 4:00 AM
    Planned
    March 21, 2026 at 4:00 AM

    Good day,

    Please be advised of the following scheduled maintenance.

    Maintenance Date and Time:

    Maintenance Start Time : 2026-03-21 06:00

    Maintenance End Time : 2026-03-21 18:00

    Maintenance Description:

    Supplier urgently need to cutover on Core 72F and 144. Cable got damaged by TLB.

    Water department damaged manhole between COR-UC-03710 and 3744. New cable to be installed.

    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards
    Network Platforms

JB1-DB1 NLD High Latency 20-03-2026
  • Resolved
    Resolved

    Good day

    Latency between DB1 and JB1 is back to normal. Traffic had been re-routed over a longer path due to an outage between New Germany and Cato Ridge.

    Start Time: 2026-03-20 10:19

    Stop Time: 2026-03-20 13:10

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We are currently experiencing higher-than-normal latency between Johannesburg and Durban.

    Current Observations:

    Johannesburg to Durban: Latency has increased to 20ms (normal baseline: ~7-9ms)

    Our team is investigating the latency increase in collaboration with our providers.

    Regards,
    Network Platforms

CT1-JB1 NLD Scheduled Maintenance 18/03/2026 Planned Maintenance NLD 2
  • Completed
    March 19, 2026 at 12:00 AM
    Completed
    March 19, 2026 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    March 18, 2026 at 9:00 PM
    In progress
    March 18, 2026 at 9:00 PM
    Maintenance is now in progress
  • Planned
    March 18, 2026 at 9:00 PM
    Planned
    March 18, 2026 at 9:00 PM

    Good day,

    Please be advised of the following scheduled maintenance:

    Maintenance Date and Time:

    Maintenance Start Time : 2026-03-18 23:00

    Maintenance End Time : 2026-03-19 02:00

    Maintenance Description:

    The supplier will be performing maintenance at Fichardt Park to reseat the ROADM cards on the NLD OTN equipment.

    Impact Description:

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards

    Network Platforms

Feb 2026

Voice - Maintenance - 2026-02-26 - VOIP Firewall Set Hardware Upgrade
  • Completed
    February 27, 2026 at 2:00 AM
    Completed
    February 27, 2026 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    February 26, 2026 at 9:00 PM
    In progress
    February 26, 2026 at 9:00 PM
    Maintenance is now in progress
  • Planned
    February 26, 2026 at 9:00 PM
    Planned
    February 26, 2026 at 9:00 PM

    Good day,

    Schedule: 2026-02-26 23:00 - 2026-02-27 04:00

    Overview : Software Vendor and VOIP engineers will be performing a set hardware upgrade on the firewall unit.

    Impact: Services may be unavailable at certain times during the scheduled maintenance. Every effort will be made to minimise downtime as much as possible.

    Risk : Medium

    Expected Downtime : 5 - 10 minutes



    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS

    Regards

    Network Platforms

Latency Increase on Traffic between Durban and Johannesburg
  • Resolved
    Resolved

    Good day

    NLD latency between Joahnneburg and Durban is back to normal. The issue was caused by a fibre break between Escourt and Pietermaritzburg. Latency returned to normal after the providers technicians completed splicing.

    Outage Title: Outage | NLD | Escourt <> Pietermaritzburg

    Impact Start Time: 2026-02-25 10:49:00

    Impact Stop Time: 2026-02-26 02:00:00

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day

    We are experiencing increased latency on traffic between Durban and Johannesburg. We are investigating the issue in collaboration with our providers.

    Regards

    Network Platforms

NLD paths between Cape Town and Durban down
  • Resolved
    Resolved

    Good day

    The NLD circuits between Cape Town and Durban have been restored. This was caused by a break between Durban and Amanzimtoti on one path and the provider technicians work causing unexpected downtime on another path.

    Traffic has been restored to the direct path between Cape Town and Durban and latency between the two cities is back to normal.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day

    We are experiecing an outage on our NLD paths between Durban and Cape Town. Traffic between the two cities is being rerouted through Johannesburg resulting in increased latency.

    We are working with the relevant providers to resolve the issue.

    Regards

    Network Platforms

High Latency to Asia and Australia 23 Feb 2026
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 175ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 194ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

CT1-DB1 and CT2-DB2 NLDs down
  • Resolved
    Resolved

    Good day,

    Please kindly note that the high latency between Durban and Cape Town, caused by traffic rerouted due to NLD paths being down, has been restored. Latency has returned to normal levels, and the NLD paths have been restored.

    We will share the RFO once it becomes available.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good morning,

    We're currently experiencing an outage on our NLD path between Cape Town and Durban. Traffic between the two sites has been re-routed through Johannesburg, resulting in increased latency.

    This issue has been escalated to the provider for further investigation.

    Kind regards

    Network Platforms

Jan 2026

DB1-JB1 NLD Scheduled Maintenance 2026-01-29 Planned Maintenance NLD 1
  • Completed
    January 29, 2026 at 10:00 AM
    Completed
    January 29, 2026 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    January 29, 2026 at 6:00 AM
    In progress
    January 29, 2026 at 6:00 AM
    Maintenance is now in progress
  • Planned
    January 29, 2026 at 6:00 AM
    Planned
    January 29, 2026 at 6:00 AM

    Good evening

    Please be advised of the following scheduled maintenance:

    Maintenance Date and Time

    Maintenance Start Time : 2026-01-29 08:00

    Maintenance End Time : 2026-01-29 12:00

    Maintenance Description

    The Supplier technicians need to needs to replace faulty equipment. Faulty components detected on the supplier NLD OTN equipment. NLD OTN equipment is faulty and sending low light, causing degraded service for NLD1. Replacement is required to restore normal operation and ensure service reliability

    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards

    Network Platforms

High Latency to Asia and Australia
  • Resolved
    Resolved

    Good day,

    Please kindly note that the high latency to some destinations in Asia and Australia has returned to normal. We will share the RFO as soon as it becomes available.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 174ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 248ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

High Latency to Asia and Australia
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 175ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 260ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

DB1-CT1 NLD Scheduled Maintenance 28/01/26 Planned Maintenance NLD 5
  • Completed
    January 28, 2026 at 4:00 PM
    Completed
    January 28, 2026 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    January 28, 2026 at 3:00 AM
    In progress
    January 28, 2026 at 3:00 AM
    Maintenance is now in progress
  • Planned
    January 28, 2026 at 3:00 AM
    Planned
    January 28, 2026 at 3:00 AM

    Good day,

    Please be advised of the following scheduled maintenance:

    Maintenance Date and Time
    Maintenance Start Time: 2026-01-28 05:00
    Maintenance End Time: 2026-01-28 18:00

    Maintenance Description
    The supplier’s maintenance team will be performing a cutover on the NLD5 section between George and Knysna and relocating the cables away from an active construction site. This route has been damaged twice, and the current temporary joints are above ground and exposed to vandalism.

    Impact Description
    No impact to client services is expected, as traffic will fail over to redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za.

    Regards,
    Network Platforms

Voice - Maintenance - 2026-01-26 - Provider Edge Routers - Software Upgrade
  • Completed
    January 27, 2026 at 12:00 AM
    Completed
    January 27, 2026 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    January 26, 2026 at 8:00 PM
    In progress
    January 26, 2026 at 8:00 PM
    Maintenance is now in progress
  • Planned
    January 26, 2026 at 8:00 PM
    Planned
    January 26, 2026 at 8:00 PM

    Good day,

    Schedule: 2026-01-26 22:00:00 - 2026-01-27 02:00:00


    Overview : Voice engineers will be performing upgrades on the secondary set of Provider Edge Routers.


    Impact : Intermittent drops of the VOIP Service can be expected, but all care will be taken to filter traffic 15 minutes prior to starting maintenance on a router to automatically re-route traffic to alternative paths.


    Risk : Medium

    Expected Downtime : 1-2 minutes.

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS

    Regards

    NetworkPlatforms

Jan 2026 to Mar 2026

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