Network Platforms - Notice history

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Notice history

May 2025

Fibreco Planned Maintenance Scheduled 31st May 2025
Scheduled for May 31, 2025 at 6:00 AM – 4:00 PM about 10 hours
  • Planned
    May 31, 2025 at 6:00 AM
    Planned
    May 31, 2025 at 6:00 AM

    Dear Customer,

    This serves to inform you that Fibreco has scheduled a service affecting planned activity. During the event mentioned, your services will be affected as follows:

    Main Activity Window:
    Start Date & Time: 08:00/31st May 2025
    End Date & Time: 18:00 /31st May 2025

    Backup Activity Window:
    Start Date & Time: 08:00 /01st June 2025
    End Date & Time: 18:00/01st June 2025
    Expected Downtime: 08 hours

    Services Affected:

    CT1 - JB1 - FibreCo

Voice - Edge Router updates - 26 May 2025 22:00
Scheduled for May 26, 2025 at 8:00 PM – May 27, 2025 at 12:00 AM about 4 hours
  • Planned
    May 26, 2025 at 8:00 PM
    Planned
    May 26, 2025 at 8:00 PM

    Schedule: 2025-05-26 22H00 until 2025-05-27 02H00

    Engineers will be performing edge router updates.

    Impact : Intermittent connectivity drops can be expected, but all care will be taken to filter traffic 15 minutes prior to starting maintenance on a router to automatically re-route traffic to alternative paths.


    Risk : Medium

    Expected Downtime : 5-10 minutes for some services


    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - Internal

    Voice - International

    Web Portals and APIs

Liquid Maintenance scheduled - 18 May 06:00 am
  • Completed
    May 18, 2025 at 3:34 PM
    Completed
    May 18, 2025 at 3:34 PM
    Maintenance has completed successfully
  • In progress
    May 18, 2025 at 4:34 AM
    In progress
    May 18, 2025 at 4:34 AM
    Maintenance is now in progress
  • Planned
    May 18, 2025 at 4:34 AM
    Planned
    May 18, 2025 at 4:34 AM

    Dear Customer,

     

    Please take note of a Liquid Intelligent Technologies Emergency Change scheduled on NLD4 between Worcester to Bellville/Cape town pop on the 18th May 2025 from 06:00 to 17:00. We urgently need to repair fibre, NLD 4 cable has been partially burnt, causing damage to the cable and signal degradation. We need to pull slack and install a joint to fix the cable.

    IMPACT: Services will experience an intermittent 50ms switching hit.

    Affected Service:

    CT1 - JB1 - Liquid

    Reason for Change:

     To repair fibre, NLD 4 cable has been partially burnt, causing damage to the cable and signal degradation. We need to pull slack and install a joint to fix the cable. 

    Implementation plan

     

    1.         All fibres will be tested to confirm they are not damaged

    4.         Cut the old cable and prepare it into the new joint

    5.         Prioritize core links

    6.         Continuously confirming the NOC for service restoration

    7.         Splice the rest of the fibres once all workers are through

    8.         Final confirmation with both NOC on completion

     

    Rollback Plan:

     In the event services are not restored, technician will test fibres and re-splice.

    The NOC will confirm service restoration.

JB1-DB1 Openserve East NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve East NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve East NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 Openserve East NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve East NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve East NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Apr 2025

Packet loss on international Long Distance 29 April 2025
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    We're experiencing packet loss on international Long Distance

    This issue has been escalated to the cable provider for further investigation.

    They are currently investigating this incident.

    They are seeing congestion between London to Lisbon. This is due to multiple 3rd party circuit outage in the area. They are working with their 3rd party provider to restores the circuits in a timely manner. We do not have an ETR at this time

    Kind regards,

    Network Platforms.

Packet loss on international Long Distance
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    We're experiencing packet loss on international Long Distance

    This issue has been escalated to the cable provider for further investigation.

    Kind regards,

    Network Platforms

JB1-CT1 Fibreco NLD
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    As per the latest update from Fibreco technician tested and found a fibre break at 13Km from Klip towards Parys.

    The technician is on the way to the fault location.


    ETA is 02hrs.


    More Updates to follow.

  • Identified
    Identified

    Dear Customer,

    Fibreco is experiencing a major outage between Klip <> Parys in the Fibreco network.

    This major issue is now assigned to a dedicated high-priority incident team to investigate. More updates to follow.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.


    Kind regards,

    Network Platforms

Fibreco Planned Maintenance Scheduled - 20 April 2025
  • Completed
    April 20, 2025 at 2:00 PM
    Completed
    April 20, 2025 at 2:00 PM
    Maintenance has completed successfully
  • In progress
    April 20, 2025 at 4:00 AM
    In progress
    April 20, 2025 at 4:00 AM
    Maintenance is now in progress
  • Planned
    April 20, 2025 at 4:00 AM
    Planned
    April 20, 2025 at 4:00 AM

    Dear Customer,

    This is to inform you that Fibreco has scheduled Maintenance. During the event mentioned, the FiberCo Path between JB1-CT1 will be affected as follows:

    Activity Window:

    06:00 20th April 2025

    16:00 20th April 2025

    Expected Downtime: 8 hours

    Service(s) Affected: JB1-CT1 NLD , Fibreco path


    Please note that clients with a protected service should be unaffected by this maintenance.

    Kind regards,

    Network Platforms

Fibreco Planned Maintenance Scheduled - 16 April 2025
  • Completed
    April 17, 2025 at 2:00 AM
    Completed
    April 17, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    April 16, 2025 at 2:00 PM
    In progress
    April 16, 2025 at 2:00 PM
    Maintenance is now in progress
  • Planned
    April 16, 2025 at 2:00 PM
    Planned
    April 16, 2025 at 2:00 PM

    Dear Customer,

    This is to inform you that Fibreco has scheduled Maintenance. During the event mentioned, the FiberCo Path between JB1-CT1 will be affected as follows:

    Activity Window:

    16:00 16th April 2025

    04:00 17th April 2025

    Expected Downtime: 4 hours

    Service(s) Affected: JB1-CT1 NLD, Fibreco path


    Please note that clients with a protected service should be unaffected by this maintenance.

    Kind regards,

    Network Platforms

Mar 2025

JB1-DB1 Openserve East NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve East NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve East NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Voice - Maintenance - 2025-03-18 - General server maintenance - Scheduled
  • Completed
    March 19, 2025 at 2:00 AM
    Completed
    March 19, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    March 18, 2025 at 8:00 PM
    In progress
    March 18, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    March 18, 2025 at 8:00 PM
    Planned
    March 18, 2025 at 8:00 PM

    Schedule: 2025-03-18 22:00:00 - 2025-03-19 04:00:00

    Overview : Engineers engineers will be performing general maintenance on server(s).

    Impact : Some services will be unavailable for short moments of time during the maintenance window
    Risk : Low
    Expected Downtime : 5-10 minutes for some services

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - Internal

    Voice - International

    Web Portals and APIs

Emergency Maintenance - JB1 Virtual Environment
  • Completed
    March 18, 2025 at 3:00 AM
    Completed
    March 18, 2025 at 3:00 AM
    Maintenance has completed successfully
  • Update
    March 17, 2025 at 10:50 PM
    In progress
    March 17, 2025 at 10:50 PM

    Good day

    Please note that the JB1 Virtual Environment maintenance has been extended up to 5am SAST.

    There is no downtime to client Virtual Machines expected.

    Regards

    Network Platforms

  • In progress
    March 17, 2025 at 8:00 PM
    In progress
    March 17, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    March 17, 2025 at 8:00 PM
    Planned
    March 17, 2025 at 8:00 PM

    Good Evening

    We have scheduled an emergency maintenance to our JB1 Virtual servers this evening. Our engineers will be installing NVMe disk storage to the cluster. No downtime is expected to client Virtual Servers.

    Start Time 22H00 17 March 2025

    End Time 02H00 18 March 2025

    Regards

    Network Platforms

Storage perfomance Issue
  • Resolved
    Resolved

    Good day,

    Our Ceph storage has now stabilized. Early this morning, we added NVMe disks to the cluster, which unfortunately triggered a resynchronization of the Placement Groups (PGs) in our current Ceph cluster.

    As part of our migration roadmap, we are now at the stage where we need to integrate the new hardware—previously used for the VMware environment—into the new Proxmox cluster. This requires building a new storage pool in the Proxmox cluster using NVMe disks and subsequently migrating VMs from the current SSD pool to the new NVMe pool.

    We are currently consulting with Proxmox to explore ways to minimize the impact on client VMs running on Ceph during this transition. Our goal is to move the VMs to faster storage as soon as possible. However, if we determine that this process cannot be completed with minimal to no disruption, we will reschedule the migration for the upcoming long weekend.

    We will provide further communication once the change schedule has been confirmed.

    Regards,
    Network Platforms

  • Investigating
    Investigating

    Good day

    We are investigating a Performance issue on our Ceph storage affecting all VMs on this Storage.

    Our Engineers are migrating affected VMs of the storage in the meantime.

    Regards

    Network Platforms

Monitoring Issues - 17 Mar 2025
  • Resolved
    Resolved

    Good day,


    Please note that our monitoring infrastructure is up and running as expected. We can confirm this did not affect any services.


    You may have received notifications that can be ignored.


    If you are experiencing any issues, please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day,

    Please note that our Monitoring infrastructure is experiencing some issues. We can confirm this did not affect any services.


    You may have received notifications which can be ignored.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

Mar 2025 to May 2025

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