Network Platforms - Notice history

Experiencing partially degraded performance

Notice history

Oct 2025

Voice - Maintenance - 2025-10-27 - Provider Edge Routers - Software Upgrade
Scheduled for October 27, 2025 at 8:00 PM – October 28, 2025 at 12:00 AM about 4 hours
  • Planned
    October 27, 2025 at 8:00 PM
    Planned
    October 27, 2025 at 8:00 PM

    Schedule: 2025-10-27 22:00:00 - 2025-10-28 02:00:00


    Overview : Voice engineers will be performing upgrades on the primary set of Provider Edge Routers.


    Impact : Intermittent drops of the VOIP Service can be expected, but all care will be taken to filter traffic 15 minutes prior to starting maintenance on a router to automatically re-route traffic to alternative paths.


    Risk : Medium

    Expected Downtime : 1-2 minutes.

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS

Voice - Maintenance - 2025-10-21 - Provider Edge Routers - Software Upgrade
Scheduled for October 21, 2025 at 8:00 PM – October 22, 2025 at 12:00 AM about 4 hours
  • Planned
    October 21, 2025 at 8:00 PM
    Planned
    October 21, 2025 at 8:00 PM

    Schedule: 2025-10-21 22:00:00 - 2025-10-22 02:00:00


    Overview : Voice engineers will be performing upgrades on the secondary set of Provider Edge Routers.


    Impact : Intermittent drops of the VOIP Service can be expected, but all care will be taken to filter traffic 15 minutes prior to starting maintenance on a router to automatically re-route traffic to alternative paths


    Risk : Medium


    Expected Downtime : 1-2 minutes.

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS

Voice - Maintenance - 2025-10-20 - General server maintenance
Scheduled for October 20, 2025 at 8:00 PM – October 21, 2025 at 2:00 AM about 6 hours
  • Planned
    October 20, 2025 at 8:00 PM
    Planned
    October 20, 2025 at 8:00 PM

    Schedule: 2025-10-20 22:00:00 - 2025-10-21 04:00:00


    Overview : Upstream Voice engineers will be performing general maintenance on servers.


    Impact : Some services will be unavailable for short moments of time during the maintenance window


    Risk : Low


    Expected Downtime : 5-10 minutes for some services


    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS

High Latency to Asia and Australia 19 Oct 2025
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 245ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 255ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

High Latency to Asia and Australia 17 October 2025
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Dear Customers, 

    The latency increases is affected due to a transmission issue between Johannesburg and Singapore causing traffic to reroute resulting to higher latency. The Provider is already working on it.

    Further updates to follow.

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 174ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 280ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

Sep 2025

Packet loss on international Long Distance
  • Resolved
    Resolved

    Good evening,

    One of our paths between Cape Town and London went down between 18:20 and 18:45. Traffic failed over to the redundant path. Clients may have experienced increased latency and packet loss to international destinations during that time.

    This issue is now resolved, and we are awaiting the RFO from the provider.

    Regards

    Networkplatforms

Voice - Voice and Data Management Authentication/Accounting Services - 29 September 2025 23:00
  • Completed
    September 30, 2025 at 2:00 AM
    Completed
    September 30, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    September 29, 2025 at 9:00 PM
    In progress
    September 29, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    September 29, 2025 at 9:00 PM
    Planned
    September 29, 2025 at 9:00 PM

    Schedule: 2025-09-29 23:00:00 - 2025-09-30 04:00:00

    Overview: Software Vendor and Provider engineers will perform general maintenance on the Voice and Data Management Authentication/Accounting Services.

    Impact: Services will be unavailable during certain parts of the maintenance. All care will be taken to reduce downtime as much as possible.


    Risk : Medium

    Expected Downtime : 10-30 minutes (intermittent)


    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - Internal

    Voice - International

    Web Portals and APIs

High Latency to Cape Town
  • Resolved
    Resolved

    This incident has been resolved on 24.09.2025 at 20:50:00.

    After a detailed investigation, we identified congestion on our NLD route between Rondebosch and Port Elizabeth, which impacted upstream traffic in the CPT Core at Teraco Rondebosch. The matter was escalated to the Layer1 Core Engineering team to assist with a solution. To mitigate the impact, traffic was rerouted away from the congested upstream link, and we are now observing latency within the threshold again.

    We continue to monitor the link closely, but expect all services to remain stable going forward.

  • Investigating
    Investigating

    Good day,

    We are currently experiencing high latency on traffic between Cape Town and Johannesburg, Our team is actively working with our layer 1 providers to resolve the issue.

    Current Observations:

    Johannesburg to Cape Town: Latency has increased to 65ms (normal baseline: ~20ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

High Latency to Cape Town
  • Resolved
    Resolved

    Good Evening

    Latency to Cape Town has dropped to normal. We haven't received an incident report yet from the provider, and we will share it once received.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We are currently experiencing high latency on traffic between Cape Town and Johannesburg, as well as between Cape Town and Durban. Our team is actively working with our layer 1 providers to resolve the issue.

    Kind regards,

    Network Platforms

High Latency to Asia and Australia 18 Sept 2025
  • Update
    Update

    Good day

    Please see below the incident details of the increased latency to Asia and Australia experienced on the 18th of September 2025 between 6pm and 8pm.

    Outage Start Date / Time: 16:04 GMT on Sep 18
    Outage Resolve Date / Time: 19:53 GMT on Sep 18
    Reason of Outage: There was a transmission problem between Singapore and Johannesburg segment causing traffic to re-route via alternative path resulting in higher latency. 
    Resolution: Normal latency resumed after transmission problem is restored. 

    Regards

    Network Platforms

  • Resolved
    Resolved

    Good day

    Latency to Asia and Australia has returned to normal. We are yet to receive an incident report from the provider.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing higher than normal latency to destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Kind regards,

    Network Platforms

Aug 2025

CT1-DB1 NLD Scheduled Maintenance 31/08/25
  • Completed
    August 31, 2025 at 12:00 PM
    Completed
    August 31, 2025 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    August 31, 2025 at 6:00 AM
    In progress
    August 31, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    August 31, 2025 at 6:00 AM
    Planned
    August 31, 2025 at 6:00 AM

    Good day

    Please be advised of the following scheduled maintenance :

    Maintenance Date and Time

    Maintenance Start Time : 2025-08-31 08:00

    Maintenance End Time : 2025-08-31 14:00

    Maintenance Description

    The supplier must redo the CORE joint on the NLD5 section between Grahamstown to Port Elizabeth. The supplier route was damaged at 17km from Port Elizabeth, and they must do permanent repairs.

    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards

    Network Platforms


CT1-BFN-JB1 NLD Scheduled Maintenance 30/08/25
  • Completed
    August 30, 2025 at 4:00 PM
    Completed
    August 30, 2025 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    August 30, 2025 at 6:00 AM
    In progress
    August 30, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    August 30, 2025 at 6:00 AM
    Planned
    August 30, 2025 at 6:00 AM

    Good day

    Please be advised of the following scheduled maintenance :

    Maintenance Date and Time

    Maintenance Start Time : 2025-08-30 08:00

    Maintenance End Time : 2025-08-30 18:00

    Maintenance Description

    The supplier is conducting maintenance to clear the degradation between Klip and Teraco Isando.

    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards
    Network Platforms Support

Voip - Upstream Intermittent inbound Voice Problems 29 August 2025
  • Resolved
    Resolved

    Good day,

    Please kindly note that the Voip issue with our upstream provider, has been resolved. The root cause of the incident is still under investigation, and we are awaiting their official report.

    We will share the details with customers on our notification page as soon as we receive the report.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    Problem Description: Intermittent inbound Voice Problems

    Status : Upstream Provider Engineers and the platform Vendor are busy investigating the issue.
    Cause : Unknown

    Regards

    Network Platforms

High Latency to Asia and Australia 24 August 2025
  • Resolved
    Resolved

    Good day,

    Please kindly note that the latency has returned to normal. We are waiting for the provider to share the RFO.

    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 259ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 277ms (normal baseline: ~215ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

CT1-JB1 NLD Scheduled Maintenance
  • Completed
    August 24, 2025 at 3:00 PM
    Completed
    August 24, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    August 24, 2025 at 5:00 AM
    In progress
    August 24, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    August 24, 2025 at 5:00 AM
    Planned
    August 24, 2025 at 5:00 AM

    Good day

    Please be advised of the following scheduled maintenance :

    Maintenance Date and Time

    Maintenance Start Time : 2025-08-24 07:00

    Maintenance End Time : 2025-08-24 17:00

    Maintenance Description

    The supplier must conduct maintenance on their infrastructure. The supplier must do Splicing on a portion of the fibre to create enough spares, due to breaks.

    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards

    Network Platforms


Aug 2025 to Oct 2025

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