Network Platforms - Notice history

Experiencing partially degraded performance

Notice history

Nov 2025

JB1-CT1 & JB1-CT2 NLD Increased latency
  • Investigating
    Investigating

    Good day,

    We are currently experiencing higher-than-normal latency between Johannesburg and Cape Town.

    Our team is investigating the latency increase in collaboration with our providers.


    Current Observations:

    Johannesburg to Cape Town: Latency has increased to 27ms (normal baseline: ~20ms)


    Regards,
    Network Platforms

High Latency to Asia and Australia
  • Resolved
    Resolved

    Good day

    The latency increase was due to one of the segments in the provider's network being taken offline for emergency maintenance. Traffic was re-routed over a longer path. All work has been completed and latency to Asia and down under is back to normal.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 175ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 195ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

Voice - Maintenance - 2025-11-25 - Voice and Data Management Platform System
  • Completed
    November 26, 2025 at 2:00 AM
    Completed
    November 26, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    November 25, 2025 at 9:00 PM
    In progress
    November 25, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    November 25, 2025 at 9:00 PM
    Planned
    November 25, 2025 at 9:00 PM

    Good day,

    Schedule: 2025-11-25 23:00:00 - 2025-11-26 04:00:00

    Overview : Software Vendor and VOIP engineers will be performing general maintenance on the Voice and Data Management Platform System.

    Impact : Services may be unavailable at certain times during the scheduled maintenance. Every effort will be made to minimise downtime as much as possible.

    Risk : Medium

    Downtime : 15 -30 minutes (intermittent)

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS

    Regards

    Network Platforms

Virtual Office Microwave - JB1 Emergency Change Control Urgent replacement of the Automatic Transfer Switch (ATS)
  • Completed
    November 22, 2025 at 9:00 AM
    Completed
    November 22, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    November 22, 2025 at 7:00 AM
    In progress
    November 22, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    November 22, 2025 at 7:00 AM
    Planned
    November 22, 2025 at 7:00 AM

    Dear Valued Customer,

    We would like to inform you of an Emergency Change that must be carried out on 22 November 2025. Please note that this activity is unavoidable due to an unexpected equipment failure requiring immediate attention.


    Change Details

    • Scheduled Date: 22 November 2025

    • Change Window: 09:00am – 11:00am

    • Description: Urgent replacement of the Automatic Transfer Switch (ATS)

    • Estimated Downtime per Client: Approximately 2 hours

    Reason for Emergency Change
    The ATS has failed, resulting in the switchover from backup power to Eskom having to be done manually. To prevent further risk to service stability and ensure power redundancy, urgent replacement is required.


    Implementation Plan

    1. Switch off Eskom power

    2. Replace the faulty ATS

    3. Restore Eskom power

    Service Impact

    • Connections to and from the NOC may experience delays during the change window.

    Rollback Plan

    • No backout plan is available due to the nature of the hardware replacement.

    Test Plan

    • Confirm power restoration

    • Verify correct operation of the new ATS

DB1-CT1 NLD Scheduled Maintenance 22/11/25 Planned Maintenance NLD 6
  • Completed
    November 24, 2025 at 3:00 AM
    Completed
    November 24, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    November 22, 2025 at 4:00 AM
    In progress
    November 22, 2025 at 4:00 AM
    Maintenance is now in progress
  • Planned
    November 22, 2025 at 4:00 AM
    Planned
    November 22, 2025 at 4:00 AM

    Good day

    Please be advised of the following scheduled maintenance :

    Maintenance Date and Time

    Maintenance Start Time : 2025-11-22 06:00

    Maintenance End Time : 2025-11-24 05:00

    Maintenance Description

    The supplier maintenance team will be working on the NLD6 services this weekend, testing links to improve this part of the network. They will test one node at a time and will only move on to the next node after confirming that services have been restored.


    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards

    Network Platforms

Oct 2025

CT1-DB1 NLD down
  • Resolved
    Resolved

    Good day

    National Long Distance connectivity between Cape Town and Durban has been restored. The issue was caused by a routing issue on the layer provider's network, specifically in East London. The issue was resolved by the providers engineers.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on our NLD path between Cape Town and Durban. Traffic between the two sites has been re-routed through Johannesburg resulting in increased latency.

    This issue has been escalated to the provider for further investigation.

    Kind regards

    Network Platforms

Voice - Maintenance - 2025-10-27 - Provider Edge Routers - Software Upgrade
  • Completed
    October 28, 2025 at 12:00 AM
    Completed
    October 28, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    October 27, 2025 at 8:00 PM
    In progress
    October 27, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    October 27, 2025 at 8:00 PM
    Planned
    October 27, 2025 at 8:00 PM

    Schedule: 2025-10-27 22:00:00 - 2025-10-28 02:00:00


    Overview : Voice engineers will be performing upgrades on the primary set of Provider Edge Routers.


    Impact : Intermittent drops of the VOIP Service can be expected, but all care will be taken to filter traffic 15 minutes prior to starting maintenance on a router to automatically re-route traffic to alternative paths.


    Risk : Medium

    Expected Downtime : 1-2 minutes.

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS

Latency increase to CT1
  • Resolved
    Resolved

    Good day

    NLD latency to and from the Cape Town datacentre is back to normal. All repairs have been completed by the respective service providers.

    Break point 1. Located between Knysna and Leeubos. Repairs completed at 01:30

    Break Point 2. Located between Darling and Malmesbury. Repairs completed at 01:50

    Break Point 3. Located between Three Sisters and Beaufort West. Repairs completed at 05:00

    Please email our service desk support@networkplatforms.co.za if you continue to experience problems with your NLD service, and thank you for your patience and understanding while we battled to restore optimal service.

    Regards

    Network Platforms

  • Monitoring
    Monitoring

    Good Evening

    Latency has dropped and is close to the expected values as break point 1 repairs are nearing completion.

    Break point 1. Team has began splicing

    Break point 2. Team is working on getting slack to begin jointing.

    Break point 3. Team has arrived on site and busy assessing.

    Regards

    Network Platforms

  • Identified
    Identified

    Good day

    We have a dual failure on our paths between to Cape Town. Teams from the providers are on the ground working to resolve the breaks. no ETA provided yet.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We are currently experiencing higher-than-normal latency on NLD paths to Cape Town.

    Our team is investigating the latency increase in collaboration with our providers.

    Regards,

    Network Platforms

High Latency to Asia and Australia 27 Oct 2025
  • Resolved
    Resolved

    Good Evening

    The issue has been resolved by the provider. We are getting the expected latency to Asia.

    The provider hasn't sent us the fault report yet.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good Morning,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 175ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 259ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

CT1-DB1 NLD Scheduled Maintenance 25/10/25 - 27/10/25 Emegency Planned Maintenance NLD 6
  • Completed
    October 27, 2025 at 3:00 AM
    Completed
    October 27, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    October 25, 2025 at 4:00 AM
    In progress
    October 25, 2025 at 4:00 AM
    Maintenance is now in progress
  • Planned
    October 25, 2025 at 4:00 AM
    Planned
    October 25, 2025 at 4:00 AM

    Good day

    Please be advised of the following scheduled maintenance :

    Maintenance Date and Time

    Maintenance Start Time : 2025-10-25 06:00

    Maintenance End Time : 2025-10-27 05:00

    Maintenance Description

    This weekend, our maintenance team will be conducting tests on the NLD 6 links. They will test one node at a time and will only move on to the next node after confirming that services have been restored.

    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards

    Network Platforms

Sep 2025

Packet loss on international Long Distance
  • Resolved
    Resolved

    Good evening,

    One of our paths between Cape Town and London went down between 18:20 and 18:45. Traffic failed over to the redundant path. Clients may have experienced increased latency and packet loss to international destinations during that time.

    This issue is now resolved, and we are awaiting the RFO from the provider.

    Regards

    Networkplatforms

Voice - Voice and Data Management Authentication/Accounting Services - 29 September 2025 23:00
  • Completed
    September 30, 2025 at 2:00 AM
    Completed
    September 30, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    September 29, 2025 at 9:00 PM
    In progress
    September 29, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    September 29, 2025 at 9:00 PM
    Planned
    September 29, 2025 at 9:00 PM

    Schedule: 2025-09-29 23:00:00 - 2025-09-30 04:00:00

    Overview: Software Vendor and Provider engineers will perform general maintenance on the Voice and Data Management Authentication/Accounting Services.

    Impact: Services will be unavailable during certain parts of the maintenance. All care will be taken to reduce downtime as much as possible.


    Risk : Medium

    Expected Downtime : 10-30 minutes (intermittent)


    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - Internal

    Voice - International

    Web Portals and APIs

High Latency to Cape Town
  • Resolved
    Resolved

    This incident has been resolved on 24.09.2025 at 20:50:00.

    After a detailed investigation, we identified congestion on our NLD route between Rondebosch and Port Elizabeth, which impacted upstream traffic in the CPT Core at Teraco Rondebosch. The matter was escalated to the Layer1 Core Engineering team to assist with a solution. To mitigate the impact, traffic was rerouted away from the congested upstream link, and we are now observing latency within the threshold again.

    We continue to monitor the link closely, but expect all services to remain stable going forward.

  • Investigating
    Investigating

    Good day,

    We are currently experiencing high latency on traffic between Cape Town and Johannesburg, Our team is actively working with our layer 1 providers to resolve the issue.

    Current Observations:

    Johannesburg to Cape Town: Latency has increased to 65ms (normal baseline: ~20ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

High Latency to Cape Town
  • Resolved
    Resolved

    Good Evening

    Latency to Cape Town has dropped to normal. We haven't received an incident report yet from the provider, and we will share it once received.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We are currently experiencing high latency on traffic between Cape Town and Johannesburg, as well as between Cape Town and Durban. Our team is actively working with our layer 1 providers to resolve the issue.

    Kind regards,

    Network Platforms

High Latency to Asia and Australia 18 Sept 2025
  • Update
    Update

    Good day

    Please see below the incident details of the increased latency to Asia and Australia experienced on the 18th of September 2025 between 6pm and 8pm.

    Outage Start Date / Time: 16:04 GMT on Sep 18
    Outage Resolve Date / Time: 19:53 GMT on Sep 18
    Reason of Outage: There was a transmission problem between Singapore and Johannesburg segment causing traffic to re-route via alternative path resulting in higher latency. 
    Resolution: Normal latency resumed after transmission problem is restored. 

    Regards

    Network Platforms

  • Resolved
    Resolved

    Good day

    Latency to Asia and Australia has returned to normal. We are yet to receive an incident report from the provider.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing higher than normal latency to destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Kind regards,

    Network Platforms

Sep 2025 to Nov 2025

Next