Network Platforms - Notice history

Experiencing partially degraded performance

Notice history

Nov 2025

DB1-CT1 NLD Scheduled Maintenance 22/11/25 Planned Maintenance NLD 6
Scheduled for November 22, 2025 at 4:00 AM – November 24, 2025 at 3:00 AM 2 days
  • Planned
    November 22, 2025 at 4:00 AM
    Planned
    November 22, 2025 at 4:00 AM

    Good day

    Please be advised of the following scheduled maintenance :

    Maintenance Date and Time

    Maintenance Start Time : 2025-11-22 06:00

    Maintenance End Time : 2025-11-24 05:00

    Maintenance Description

    The supplier maintenance team will be working on the NLD6 services this weekend, testing links to improve this part of the network. They will test one node at a time and will only move on to the next node after confirming that services have been restored.


    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards

    Network Platforms

CT1-JB1 NLD Scheduled Maintenance 15/11/25
  • Completed
    November 15, 2025 at 3:00 PM
    Completed
    November 15, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    November 15, 2025 at 4:00 AM
    In progress
    November 15, 2025 at 4:00 AM
    Maintenance is now in progress
  • Planned
    November 15, 2025 at 4:00 AM
    Planned
    November 15, 2025 at 4:00 AM

    Good day

    Please be advised of the following scheduled maintenance :

    Maintenance Date and Time

    Maintenance Start Time : 2025-11-15 06:00

    Maintenance End Time : 2025-11-16 05:00

    Maintenance Description

    The Fibre operator maintenance team will be working on the CT1 - JB1 - NLD 2/3/4 (N1 path) services this weekend, testing links to improve this part of the network.

    Impact Description

    No impact is expected on client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards

    Network Platforms

JB1-CT1 NLD Increased latency
  • Resolved
    Resolved

    Good Evening,

    Please note that services are fully restored and latency has returned to normal. We are closely monitoring the connection to ensure continued stability.

    We appreciate your patience and understanding during this time.

    Regards

    Network Platforms

  • Update
    Update

    Good day,

    11:30 – Civil team has access from one side, but the pushrod is getting stuck along the run.

    12:45 – The provider’s team reported that most of the fibre cable endpoints appear to be located beneath the recently tarred road. They are continuing to investigate the location of the remaining fibre cables.

    13:52 – The provider’s team is currently testing from the fibre distribution box to identify the damaged fibre cable.

    15:00 – The civil team has begun installing the new fibre cable.

    16:00 – The team has located the correct fibre cables and confirmed where the services are running.

    16:30 – Technicians attempted to push the new fibre cable through the duct, but it became stuck approximately 60 metres before reaching the manhole. They are now digging to expose that section so they can free the cable and continue with the work. Another update will be shared as soon as more progress is made.

    Regards

    Network Platforms

  • Update
    Update

    Good Morning,

    The civil team arrived onsite at 10:00 and has begun tracing to locate the fibre distribution box. They are currently digging to expose the damaged infrastructure and suspect damage beneath the tarred ground.

    More updates will follow as they become available.

    Regards

    Network Platforms

  • Update
    Update

    Good Evening,

    Please kindly note the latest update on the outage:

    The provider has advised that the fibre cable has been damaged beneath the tarred road, and the area is currently inaccessible for repairs. Live power cables are sparking and flaming continuously, creating a significant safety hazard. A contractor is required on-site to assist with drilling, with arrangements targeted for tomorrow morning.

    We will share further updates as more information is received.

    Regards

    Network Platforms

  • Identified
    Identified

    Good Evening,

    Outage Update

    Outage Title: Outage | NLD | Teraco Bredell < > Liquid Midrand via ADVA | Down
    Details:*Affected route: JHB metro
    Impact Start Time:
    2025-11-14 14:39:00
    Impact: Hard Down

    Latest Update: The provider's maintenance team has confirmed a cable break at the intersection of West Rd and Alsatian Rd. The break is located within the manhole where the cable has been severed.

    Outage History:
    2025-11-14


    -- 16:18 -- The provider’s maintenance team has been dispatched to investigate the fault with an estimated time of arrival of 50 minutes to site, Further updates and estimated time of arrival will be shared as they become available.
    -- 17:59 -- The provider has completed testing on both fibre routes and identified a disconnection at 2.6096 km. They are now locating the fault, Further updates to follow once available.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We are currently experiencing higher-than-normal latency between Johannesburg and Cape Town.

    Our team is investigating the latency increase in collaboration with our providers.

    Regards,
    Network Platforms

Oct 2025

Latency increase to CT1
  • Resolved
    Resolved

    Good day

    NLD latency to and from the Cape Town datacentre is back to normal. All repairs have been completed by the respective service providers.

    Break point 1. Located between Knysna and Leeubos. Repairs completed at 01:30

    Break Point 2. Located between Darling and Malmesbury. Repairs completed at 01:50

    Break Point 3. Located between Three Sisters and Beaufort West. Repairs completed at 05:00

    Please email our service desk support@networkplatforms.co.za if you continue to experience problems with your NLD service, and thank you for your patience and understanding while we battled to restore optimal service.

    Regards

    Network Platforms

  • Monitoring
    Monitoring

    Good Evening

    Latency has dropped and is close to the expected values as break point 1 repairs are nearing completion.

    Break point 1. Team has began splicing

    Break point 2. Team is working on getting slack to begin jointing.

    Break point 3. Team has arrived on site and busy assessing.

    Regards

    Network Platforms

  • Identified
    Identified

    Good day

    We have a dual failure on our paths between to Cape Town. Teams from the providers are on the ground working to resolve the breaks. no ETA provided yet.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We are currently experiencing higher-than-normal latency on NLD paths to Cape Town.

    Our team is investigating the latency increase in collaboration with our providers.

    Regards,

    Network Platforms

CT1-DB1 NLD Scheduled Maintenance 25/10/25 - 27/10/25 Emegency Planned Maintenance NLD 6
  • Completed
    October 27, 2025 at 3:00 AM
    Completed
    October 27, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    October 25, 2025 at 4:00 AM
    In progress
    October 25, 2025 at 4:00 AM
    Maintenance is now in progress
  • Planned
    October 25, 2025 at 4:00 AM
    Planned
    October 25, 2025 at 4:00 AM

    Good day

    Please be advised of the following scheduled maintenance :

    Maintenance Date and Time

    Maintenance Start Time : 2025-10-25 06:00

    Maintenance End Time : 2025-10-27 05:00

    Maintenance Description

    This weekend, our maintenance team will be conducting tests on the NLD 6 links. They will test one node at a time and will only move on to the next node after confirming that services have been restored.

    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards

    Network Platforms

Sep 2025

Sep 2025 to Nov 2025

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