Network Platforms - Notice history

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Notice history

Apr 2025

Liquid Maintenance scheduled - 12 April 08H00
Scheduled for April 12, 2025 at 6:00 AM – 1:00 PM about 7 hours
  • Planned
    April 12, 2025 at 6:00 AM
    Planned
    April 12, 2025 at 6:00 AM

    Dear Customer,

    Please take note of a Liquid Planned Change scheduled between Potchefstroom-Klerksdorp (Foghville-N12) on the 12th April 2025 from 08:00 to 15:00 (GMT: +02:00). We need to remake the joint that is in a bad state at N12 Foghville Between Potchefstroom and Klerksdorp.


    IMPACT: Services will experience an intermittent 50ms switching hit.

     

    Affected Service(s):

     

    CT1 - JB1 - Liquid

     

    Reason for Change:

    We need to remake the joint that is in a bad state at N12 Foghville Between Potchefstroom and Klerksdorp.  


    Implementation Plan


    1.            Same cable will be used.

    2.            Cables will be prepared after into new fibre joints.

    3.            Same cable is already in use.

    4.            Cut the old cable and prepare it into the new joint.

    5.            Splice the cable as per service priority.

    6.            Continuously confirming with both IP and SDH NOC for service restoration.

    7.            Splice the rest of the fibres once all workers are through.

    8.            Final confirmation with both NOC on completion.

     

    Roll Back Plan

    • In the event services are affected, technicians on site will re-splice the fibre.

    • Confirm service restoration.

Liquid Emergency Change scheduled - 6 April 08H00
Scheduled for April 06, 2025 at 6:00 AM – 1:00 PM about 7 hours
  • Planned
    April 06, 2025 at 6:00 AM
    Planned
    April 06, 2025 at 6:00 AM

    Dear Customer,

    Please take note of a Liquid Planned Change scheduled between Potchefstroom-Klerksdorp on the 06th April 2025 from 08:00 to 15:00. We need to replace damaged /vandalized  FOC, team to Install New 48F Tenio Joint and clear high loses on fibre.

    IMPACT: Services will experience an intermittent 50ms switching hit.

     

    Affected Service(s):

     

    NLD CT1- JB1 - Liquid

    Reason for Change:


    We need to replace the damaged /vandalized FOC, team to Install New 48F Tenio Joint and clear high loses on fibre.


    Implementation Plan

    • The cables will be prepared.

    • Cut the damaged fibre and splice the cable.

    • Continuously confirming with both IP and SDH NOC for service restoration.

    • Splice the rest of the fibres once all workers are through.

    • Final confirmation with both NOC on completion.


    Roll Back Plan

    • In the event that services are affected, technicians on site will re-splice the fibre.

    • Confirm service restoration.

Mar 2025

JB1-DB1 Openserve East NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve East NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve East NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Voice - Maintenance - 2025-03-18 - General server maintenance - Scheduled
  • Completed
    March 19, 2025 at 2:00 AM
    Completed
    March 19, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    March 18, 2025 at 8:00 PM
    In progress
    March 18, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    March 18, 2025 at 8:00 PM
    Planned
    March 18, 2025 at 8:00 PM

    Schedule: 2025-03-18 22:00:00 - 2025-03-19 04:00:00

    Overview : Engineers engineers will be performing general maintenance on server(s).

    Impact : Some services will be unavailable for short moments of time during the maintenance window
    Risk : Low
    Expected Downtime : 5-10 minutes for some services

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - Internal

    Voice - International

    Web Portals and APIs

Emergency Maintenance - JB1 Virtual Environment
  • Completed
    March 18, 2025 at 3:00 AM
    Completed
    March 18, 2025 at 3:00 AM
    Maintenance has completed successfully
  • Update
    March 17, 2025 at 10:50 PM
    In progress
    March 17, 2025 at 10:50 PM

    Good day

    Please note that the JB1 Virtual Environment maintenance has been extended up to 5am SAST.

    There is no downtime to client Virtual Machines expected.

    Regards

    Network Platforms

  • In progress
    March 17, 2025 at 8:00 PM
    In progress
    March 17, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    March 17, 2025 at 8:00 PM
    Planned
    March 17, 2025 at 8:00 PM

    Good Evening

    We have scheduled an emergency maintenance to our JB1 Virtual servers this evening. Our engineers will be installing NVMe disk storage to the cluster. No downtime is expected to client Virtual Servers.

    Start Time 22H00 17 March 2025

    End Time 02H00 18 March 2025

    Regards

    Network Platforms

Storage perfomance Issue
  • Resolved
    Resolved

    Good day,

    Our Ceph storage has now stabilized. Early this morning, we added NVMe disks to the cluster, which unfortunately triggered a resynchronization of the Placement Groups (PGs) in our current Ceph cluster.

    As part of our migration roadmap, we are now at the stage where we need to integrate the new hardware—previously used for the VMware environment—into the new Proxmox cluster. This requires building a new storage pool in the Proxmox cluster using NVMe disks and subsequently migrating VMs from the current SSD pool to the new NVMe pool.

    We are currently consulting with Proxmox to explore ways to minimize the impact on client VMs running on Ceph during this transition. Our goal is to move the VMs to faster storage as soon as possible. However, if we determine that this process cannot be completed with minimal to no disruption, we will reschedule the migration for the upcoming long weekend.

    We will provide further communication once the change schedule has been confirmed.

    Regards,
    Network Platforms

  • Investigating
    Investigating

    Good day

    We are investigating a Performance issue on our Ceph storage affecting all VMs on this Storage.

    Our Engineers are migrating affected VMs of the storage in the meantime.

    Regards

    Network Platforms

Monitoring Issues - 17 Mar 2025
  • Resolved
    Resolved

    Good day,


    Please note that our monitoring infrastructure is up and running as expected. We can confirm this did not affect any services.


    You may have received notifications that can be ignored.


    If you are experiencing any issues, please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day,

    Please note that our Monitoring infrastructure is experiencing some issues. We can confirm this did not affect any services.


    You may have received notifications which can be ignored.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

Feb 2025

High Latency to Asia and Australia
  • Update
    Update

    Please see below update from the cable provider

    ===

    The Cable Repair Vessel, Léon Thévenin, arrived at the cable grounds and repairs are in progress.

    As per Plan of Works (PoW), ETR: 2025-04-03.

    ===

  • Update
    Update

    Please see below update from the cable provider

    ===

    Submarine Cable Segment 6 and Segment 8: Cable break 177.2km from St Paul Submarine Cable Station (Réunion) on 2025-02-28 at 11:44. The cable fault was confirmed to be close to the third repeater area of SAFE Segment 6A, however, the root cause is not yet determined. The Cable Repair Vessel, Léon Thévenin, was mobilized and is scheduled to reach cable grounds on 2025-03-26.

    ===

  • Update
    Update

    The cable provider is still awaiting updates from their Tier team regarding the ongoing cable outage. As soon as they receive any new information, they will inform us, and we will promptly share an update with you.


    Thank you for your understanding.

  • Update
    Update

    The issue of increased latency to the Asia region remains with the cable provider, and we have yet to receive any further updates. Despite multiple requests, the provider has not yet shared any new information regarding the direct path between Johannesburg and Asia, which has been affected by a cable outage.

    We continue to follow up with them and will provide you with an update as soon as we receive any further feedback

  • Identified
    Identified

    The issue of increased latency to the Asia region remains with the cable provider, and we are awaiting updates regarding the cable incident affecting service to Asia. Despite multiple requests, the provider has not yet shared any new information regarding the direct path between Johannesburg and Asia, which has been affected by a cable outage.

    We continue to follow up with them and will provide you with an update as soon as we receive any further feedback

  • Update
    Update

    The issue of increased latency to the Asia region remains with the cable provider, and we have yet to receive any further updates. Despite multiple requests, the provider has not yet shared any new information regarding the direct path between Johannesburg and Asia, which has been affected by a cable outage.

    We continue to follow up with them and will provide you with an update as soon as we receive any further feedback

  • Monitoring
    Monitoring

    The increased latency to Asia region issue remains with the cable provider, and we have yet to receive any further updates regarding the increased latency. We have followed up with them and will provide you with an update as soon as we receive any feedback.

  • Update
    Update

    The increased latency to Asia region issue remains with the cable provider, and we have yet to receive any further updates regarding the increased latency. We have followed up with them and will provide you with an update as soon as we receive any feedback.

  • Update
    Update

    The increased latency to Asia region issue remains with the cable provider, and we have yet to receive any further updates regarding the increased latency. We have followed up with them and will provide you with an update as soon as we receive any feedback.

  • Update
    Update

    Update from the Cable Provider.

    No ETR at the moment.

    The service provider identified a cable fault at 170 km from St. Paul Reunion Submarine Cable Station between repeaters two and three. It is not yet conclusive whether the outage is due to a cable break or a shunt fault. The cable vendor Subcom Support is still checking the case.

    We will provide more updates as we receive them.

  • Update
    Update

    Update from the cable provider,

    The direct path between Johannesburg and Asia is affected by a cable outage thus, taking traffic on a longer path resulting in higher latency. Unfortunately, there is no ETR on the cable outage repairs provided.

    Further updates to follow.

  • Update
    Update

    We are awaiting feedback from the Cable Provider regarding this incident. Once we receive it, we will share it with you.

  • Identified
    Identified

    The issue remains with the cable provider, and we have escalated the matter to expedite a resolution. We will provide further updates as soon as we receive more information.

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Kind regards,

    Network Platforms

JB1-DB1 Seacom NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Seacom NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Identified
    Identified

    Seacom is experiencing a major outage between Pietermaritzburg <> Estcourt in the service provider's network.

    This major issue has been assigned to the incident team to investigate. Updates to follow.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Seacom NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Maintenance: Upstream IP Transit Maintenance AS3356 COLT - London POP
  • Completed
    February 25, 2025 at 5:00 AM
    Completed
    February 25, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    February 24, 2025 at 11:00 PM
    In progress
    February 24, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    February 24, 2025 at 11:00 PM
    Planned
    February 24, 2025 at 11:00 PM

    Scheduled Maintenance: Upstream IP Transit Maintenance AS3356 COLT — London POP

    Summary:

    What?
    AS3356 COLT intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to perform a Network Element hardware upgrade.

    Why?
    Work is required to perform infrastructure maintenance to ensure the continued integrity of the network. During the maintenance window, you will experience one period of outage to the maximum specified below.

    Where?
    London POP

    Impact?
    We will be unaffected by this maintenance as we have redundancy in place with AS174 Cogent and AS1299 Telia from the London POP in place.

CT1-LD8 International down
  • Resolved
    Resolved

    International links returned to service at 07H24, and service has been stable on all paths since returning to service.

    The upstream networks confirmed they saw the same incident as we did, but are investigating to find the root cause.

  • Investigating
    Investigating

    Good day,

    Our international links between Cape Town and London are reporting down, we have escalated to upstream providers for further investigation.

    Services affected:

    ILD between Cape Town and London

    IPT out of London, IPT in South Africa has taken the load

    Peering in Europe

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

General Connectivity Outage 20 February 2025
  • Update
    Update

    Please find attached the Reason for Outage (RFO) related to the incident that occurred on 20 February 2025.


    We sincerely apologise for the delay in providing this report and appreciate your patience. We understand the importance of timely communication and regret any inconvenience this may have caused.

    Please do not hesitate to reach out if you require any further information or clarification.

    Thank you.

  • Resolved
    Resolved

    We are pleased to inform you that the affected services have been successfully restored.

    We appreciate your patience during this time and want to assure you that our team worked diligently to resolve the issue.


    A detailed Reason for Outage (RFO) report will be shared with you by the Close of business 21 Feb 2025


    Thank you for your understanding.

  • Update
    Update

    We are aware of the current network outage caused by an issue with one of the Core Switches at Isando Data Centre


    Start Time: 08h45

    Affected Services are

    - Virtual Environment

    - bFTTB and FTTH connectivity.

    - Collocation devices connected to the affected switch


    Our engineers are diligently working to resolve the problem. While we do not have an estimated resolution time at this moment, please rest assured that the matter is being actively attended to. We anticipate a solution as soon as possible.

    We appreciate your patience and understanding during this time.

  • Identified
    Identified

    Update

    An Engineer is on route to the data centre to further investigate, ETA to DC is 20min.
    We have identified that 1 of the Core switches is not reachable.

    Updates to follow.

  • Investigating
    Investigating

    Good day,

    Please note that we are experiencing an outage on our networking infrastructure and Virtual Environment.

    Incident Start Time: 08h50 am

    Our network engineers are busy investigating the issue.

    No ETA can be provided at this stage.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

Feb 2025 to Apr 2025

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