Network Platforms - Notice history

Notice history

Jun 2025

Monitoring Server down
  • Resolved
    Resolved

    Good day,


    Please note that our monitoring server infrastructure has been restored. The temporal outage did not affect any client services.


    You may have received notifications that can be ignored.


    If you are experiencing any issues, please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day

    Please note that our monitoring infrastructure is currently down. Our engineers are currently investigating. This is not affecting any services.


    You may receive notifications when the infrastructure is getting restored, these can be ignored.


    If you are experiencing any issues, please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

JB1-DB1 Openserve East NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve East NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) on request if we have received one from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve East NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Liquid Maintenance scheduled on the 22 June 2025
  • Completed
    June 22, 2025 at 4:00 PM
    Completed
    June 22, 2025 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    June 22, 2025 at 5:00 AM
    In progress
    June 22, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    June 22, 2025 at 5:00 AM
    Planned
    June 22, 2025 at 5:00 AM

    Dear Customer,

     

    Please take note of a Liquid Emergency Change Scheduled ALONG ZUURFONTEIN  NEAR THE BRIDGE AT THE GARAGE on the 22nd June 2025 from 07:00 - 18:00. We need to remake the joint that is in a bad state, causing high losses along Zuurfontein.

     

    IMPACT: Services Highlighted in red will be down for a maximum duration of 10Hrs, other services will experience an intermittent 50ms switching hit.

     

     

    Affected Services:

    CT1 - JB1 - Liquid

     

     

    Reason For Change

     

    To remake the joint that is in a bad state, causing high losses along Zuurfontein.

     

     

    Implementation Plan

     

    1.            New cable already installed.

    2.            Cables will be prepared after into new fibre joints.

    3.            The newly installed cable will be tested for quality use.

    4.            Cut the old cable and prepare it into the new joint.

    5.            Splice the cable as per service priority.

    6.            Continuously confirming with both IP NOC for service restoration

    7.            Splice the rest of the fibres once all workers are through.

    8.            Final confirmation with both NOC on completion.

     

    Rollback Plan:

     

    System(s) will be cut on new cable as per priority and service affecting.

    OSP will continuously confirm during and after the cut over with both IP and SDH NOC.

    Should there be any system which is still down after the planned work execution, then it will be treated as fault.

    Fibre fault diagnose process will kick in to restore the affected services. End to end test will be done to check fibre conditions.

    The test will be performed between the applicable POP and the jointing site. OSP FST will ensure that all links are up before parting site.

JB1-DB1 Openserve West NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve West NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) on request if we have received one from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve West NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

May 2025

JB1-CT1 Fibreco NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Fibreco NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) on request if we have received one from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Identified
    Identified

    Update: Break is between Parys and Kroonstad

    Seacom will have technicians at Parys in 30 minutes and Kroonstad in 60 minutes to start localising the issue.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-CT1 Openserve NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) on request if we have received one from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

May 2025 to Jul 2025

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