Network Platforms - Notice history

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Notice history

Sep 2024

Seacom Emergency Maintenance NLD JB1-DB1 - 15th September 08H00
Scheduled for September 15, 2024 at 6:00 AM – 6:00 PM about 12 hours
  • Planned
    September 15, 2024 at 6:00 AM
    Planned
    September 15, 2024 at 6:00 AM

    Dear Customer,


    This serves to inform you that SEACOM has scheduled a service affecting planned maintenance in the network.

    Main Activity Window:

    Start time: - 08H00 15th Sep 2024

    End time: - 20H00 15th Sep 2024


    Expected Downtime: 08 Hours.

    Please note, clients with protected services will be unaffected by this maintenance.

    If you have any queries regarding this, please contact support@networkplatforms.co.za

    Kind regards,

    Network Platforms

NLD JB1-CT1 : Liquid planned maintenance 15th September 06H30 to 17H30
Scheduled for September 15, 2024 at 4:30 AM – 3:30 PM about 11 hours
  • Planned
    September 15, 2024 at 4:30 AM
    Planned
    September 15, 2024 at 4:30 AM

    Please take note of a Liquid Planned Change scheduled between OSSEWA AND ZUURFONTEIN on the 15TH September 2024 from 06:30 - 17:30 (GMT: +02:00).  Liquid needs to remake the joint that is in a bad state between Zuurfontein and Ossewa.

     

     

    IMPACT: Services highlighted in red will be down for a maximum duration of 9Hrs, while other services will experience an intermittent 50ms switching hit.

    Clients with protected services will be unaffected.

    Please contact support@networkplatforms.co.za if you have any queries regarding this maintenance.

Seacom Emergency Maintenance NLD JB1-CT1 - 10th September 23H00
Scheduled for September 10, 2024 at 9:00 PM – September 11, 2024 at 6:00 AM about 9 hours
  • Planned
    September 10, 2024 at 9:00 PM
    Planned
    September 10, 2024 at 9:00 PM

    This serves to inform you that SEACOM/FIBRECO has scheduled a service affecting planned maintenance in their network.

    Activity window :

    Start Date & Time: 23H00 10th Sept 2024

    End Date & Time: 08H00 11th Sept 2024

    Expected Downtime: 03 Hours.

    Customers with protected services will be unaffected during this maintenance window.

    If there are any queries related to this maintenance please email support@networkplatforms.co.za

JB1-DB1 Openserve West packet loss
  • Resolved
    Resolved

    Good day,

    The Openserve West NLD between JB1 and DB1 is now fully operational.

    We have not received an RFO yet from Openserve to share.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing packet loss on the Openserve West NLD circuit between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Packet loss on JB1-DB1 DFA NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    DFA re-routed our circuit to another physical path to clear the losses.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Monitoring
    Monitoring

    Good day

    DFA have re-routed the circuit and we are not picking up any losses anymore. We are still monitoring the service closely.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're currently experiencing packet loss on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Aug 2024

JB1-DB1 Liquid NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Liquid NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Liquid NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Voice servers - Migration
  • Completed
    August 27, 2024 at 4:00 AM
    Completed
    August 27, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    August 26, 2024 at 8:00 PM
    In progress
    August 26, 2024 at 8:00 PM
    Maintenance is now in progress
  • Planned
    August 26, 2024 at 8:00 PM
    Planned
    August 26, 2024 at 8:00 PM

    Scheduled Date : 26th August 22H00

    Estimated Time : 8 Hours

    We will be migrating Voice servers to a new virtualization cluster. Estimated downtime per server is 90 minutes.

    Plan of Action:

    1. Shutdown VM on old cluster

    2. Replicate data to new cluster

    3. Power on VM on the new cluster / Fixing interfaces and grub bootloader

    4. Test

    Rollback plan:

    1. Power off VM on the new cluster

    2. Power on VM on the old cluster

Voice - Maintenance - 2024-08-26 - Core Backbone Switches - Software Upgrade
  • Completed
    August 26, 2024 at 4:30 AM
    Completed
    August 26, 2024 at 4:30 AM
    Maintenance has completed successfully
  • In progress
    August 26, 2024 at 12:00 AM
    In progress
    August 26, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    August 26, 2024 at 12:00 AM
    Planned
    August 26, 2024 at 12:00 AM

    Schedule: 2024-08-26 02:00:00 - 2024-08-26 06:30:00

    Overview : Engineers will be performing upgrades on the Core Backbone Switches within the Cape Town / Johannesburg Data Center(s).

    Impact : Intermittent connectivity drops can be expected during the reboot of the switches.
    Risk : High
    Expected Downtime : 15-30 minutes.

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - Internal

    Voice - International

    Web Portals and APIs

Seacom NLD JB1-DB1 - 25th August
  • Completed
    August 25, 2024 at 4:00 PM
    Completed
    August 25, 2024 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    August 25, 2024 at 6:00 AM
    In progress
    August 25, 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    August 25, 2024 at 6:00 AM
    Planned
    August 25, 2024 at 6:00 AM

    Maintenance has been rescheduled from 25th August on the Seacom NLD path JB1-DB1.

    This serves to inform you that our service provider has scheduled a service affecting planned maintenance in their network.

    Activity window :

    Start Date & Time: 08H00 25th August 2024

    End Date & Time: 18H00 25th August 2024

    Expected Downtime: 10 Hours.

    Seacom have advised us of maintenance on this route on the 25th August 2024.

    Customers with protected services will be unaffected during this maintenance window.

    Kind regards,

    Network Platforms

cPanel servers - Migration
  • Completed
    August 25, 2024 at 4:00 AM
    Completed
    August 25, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    August 24, 2024 at 8:00 PM
    In progress
    August 24, 2024 at 8:00 PM
    Maintenance is now in progress
  • Planned
    August 24, 2024 at 8:00 PM
    Planned
    August 24, 2024 at 8:00 PM

    Scheduled Date : 24th August 22H00

    Estimated Time : 8 Hours

    We will be migrating cPanel servers to a new virtualization cluster. Estimated downtime per server is 90 minutes.

    Plan of Action:

    1. Shutdown VM on old cluster

    2. Replicate data to new cluster

    3. Power on VM on the new cluster / Fixing interfaces and grub bootloader

    4. Test

    Rollback plan:

    1. Power off VM on the new cluster

    2. Power on VM on the old cluster

Jul 2024

JB1-DB1 DFA NLD is down
  • Resolved
    Resolved

    This incident has been resolved.

    DFA confirmed they had a failure and had auto-rerouted the circuit via a congested route, causing packet loss.

    The circuit has been fixed, and we have put the path back into production use.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Reboot scheduled of Cisco ASR CPT-EDGE-4 : 30 July 23H00
  • Completed
    July 30, 2024 at 10:00 PM
    Completed
    July 30, 2024 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    July 30, 2024 at 9:00 PM
    In progress
    July 30, 2024 at 9:00 PM
    Maintenance is now in progress
  • Planned
    July 30, 2024 at 9:00 PM
    Planned
    July 30, 2024 at 9:00 PM

    Scheduled Date: 20 July 23H00

    Downtime: 15 minutes

    Cisco ASR1001-X CPT-EDGE-4 is showing alarms for high memory usage, we will reboot the edge router tonight at 23H00.

    Downtime for the reboot is expected to take 5 to 10 minutes. The downtime will only affect clients terminating on this router.

    Kind regards,

    Network Platforms

Out of Band Mangement network maintenance 30 July 01H00
  • Completed
    July 30, 2024 at 2:00 AM
    Completed
    July 30, 2024 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    July 29, 2024 at 11:00 PM
    In progress
    July 29, 2024 at 11:00 PM
    Maintenance is now in progress
  • Planned
    July 29, 2024 at 11:00 PM
    Planned
    July 29, 2024 at 11:00 PM

    Dear client,

    We would like to inform you of an upcoming maintenance event scheduled for Tuesday, 30 July 2024.

    Maintenance Details:

    OOBM Network Maintenance - OOBM Switch Hardware Upgrades

    • Date: Tuesday, 30 July 2024

    • Time: 01:00 to 04:00 AM

    Service Impact:

    Intermittent connectivity for 30-60 minutes during this time frame for some clients.

    Please note, that this will only affect monitoring during the maintenance period, all client services will be unaffected.

    Kind regards,

    Network Platforms

Network Platforms CloudPBX - Planned Maintenance Sunday 28 July 2024
  • Completed
    July 28, 2024 at 2:00 PM
    Completed
    July 28, 2024 at 2:00 PM
    Maintenance has completed successfully
  • In progress
    July 28, 2024 at 1:00 PM
    In progress
    July 28, 2024 at 1:00 PM
    Maintenance is now in progress
  • Planned
    July 28, 2024 at 1:00 PM
    Planned
    July 28, 2024 at 1:00 PM

    On Sunday 28 July 2024, we are planning maintenance on our Network Platforms CloudPBX JB1 Server. We will be updating the server to the latest updates.

    Time: 15h00 - 16H00

    Service affected:
    Network Platforms CloudPBX Tenants

JB1-DB1 DFA NLD increased latency and packet loss
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    Incident Date : 27-07-2024

    Incident Time : 10:33


    Description :

    JB1-DB1 DFA CEP11-31-0002 NLD
    DFA NLD link between Johannesburg and Durban is experiencing increased latency and packet loss.


    This issue has been logged with the provider.


    Please note clients with protected services should be unaffected by this incident.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

Jul 2024 to Sep 2024

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