Network Platforms - Notice history

Dear Valued Customer,

Please be advised of a scheduled electrical maintenance activity at Teraco JB1, affecting cabinet DC3_I07, as detailed below.

Maintenance Details
Date: 15 January 2026
Time: 08:00 – 17:00

Scope of Work
Teraco technicians will be replacing the B Feed PDU within the rack. The current PDU’s network management card is faulty and is generating inaccurate power readings, resulting in repeated false alarms and logged events.

Expected Impact

• All single-corded devices connected to the B Feed will experience a loss of power during the maintenance window.

• Dual-corded devices will not be impacted, provided they are correctly connected to both A and B feeds.

Fallback / Rollback Plan
Should any unforeseen issues arise during the maintenance, the existing B Feed PDU will be reinstalled to restore the environment to its original state.

Should you have any questions or require further clarification, please contact our support desk ahead of the maintenance window. E-mail support@networkplatforms.co.za

Thank you for your understanding and cooperation.

Kind regards,
Network Platforms

Good day,

Please be advised of the following scheduled maintenance:

Maintenance Date and Time:

Maintenance Start Time : 2026-02-14 07:00

Maintenance End Time : 2026-02-12 17:00

Maintenance Description:

A third party will perform maintenance on the supplier's infrastructure.

The third-party provider will be conducting urgent maintenance for cutting over the 600m newly floated 72-core cable on the portion between Klip and IS Parklands.

Impact Description:

No impact is expected on client services, as traffic will fail over to the redundant paths.

Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

Regards

Network Platforms

Good day,

Please be advised of the following scheduled maintenance:

Maintenance Date and Time:

Maintenance Start Time : 2026-02-11 22:00

Maintenance End Time : 2026-02-12 05:00

Maintenance Description:

The supplier will do permanent repair on the damaged optical fibre infrastructure between Ladysmith and Estcourt.

Services will be down for a maximum duration of 5 hours; other services will experience an intermittent 50ms switching hit

Impact Description:

No impact is expected to client services, as traffic will fail over to the redundant paths.

Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

Regards

Network Platforms

Good evening

Please be advised of the following scheduled maintenance:

Maintenance Date and Time

Maintenance Start Time : 2026-01-29 08:00

Maintenance End Time : 2026-01-29 12:00

Maintenance Description

The Supplier technicians need to needs to replace faulty equipment. Faulty components detected on the supplier NLD OTN equipment. NLD OTN equipment is faulty and sending low light, causing degraded service for NLD1. Replacement is required to restore normal operation and ensure service reliability

Impact Description

No impact is expected to client services, as traffic will fail over to the redundant paths.

Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

Regards

Network Platforms

Good day,

Please be advised of the following scheduled maintenance:

Maintenance Date and Time
Maintenance Start Time: 2026-01-28 05:00
Maintenance End Time: 2026-01-28 18:00

Maintenance Description
The supplier’s maintenance team will be performing a cutover on the NLD5 section between George and Knysna and relocating the cables away from an active construction site. This route has been damaged twice, and the current temporary joints are above ground and exposed to vandalism.

Impact Description
No impact to client services is expected, as traffic will fail over to redundant paths.

Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za.

Regards,
Network Platforms

Dear Customers,

Please be advised of the following scheduled maintenance :

Start time: 10-DECEMBER-2025 03:00
End time: 10-DECEMBER-2025 09:00
Expected Outage/Downtime: Up to 150 minutes

Location: London

Maintenance Description:

LD8 (London) - Cogent (AS174) will be impacted. The purpose of this work is to apply and activate software module upgrades on code running on the edge routers per the manufacturer's recommendations.

During this maintenance window, you may experience up to two interruptions on the LD8 (London) - Cogent (AS174) service while the provider completes the maintenance activities. However, due to the complexity of the work, your downtime may be longer. Customers may also see some re-convergence during the maintenance window. Throughout the window, users might occasionally notice a slight increase in latency.

Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your service after this time, or if you have any questions regarding the maintenance at any point, please contact Customer Support at support@networkplatforms.co.za and refer to this Maintenance Ticket: 190874.