Network Platforms - Notice history

CT1 - PCCW AS3491 experiencing degraded performance

Notice history

Nov 2025

Voice - Maintenance - 2025-11-20 - General server maintenance
Scheduled for November 20, 2025 at 8:00 PM – November 21, 2025 at 2:00 AM about 6 hours
  • Plannedsafojaskfaokf
    November 20, 2025 at 8:00 PM
    Planned
    November 20, 2025 at 8:00 PM

    Schedule: 2025-11-20 22:00:00 - 2025-11-21 04:00:00


    Overview : Upstream Voice engineers will be performing general maintenance on servers.


    Impact : Some services will be unavailable for short moments of time during the maintenance window


    Risk : Low


    Expected Downtime : 5-10 minutes for some services


    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS

Voice - Maintenance - 2025-11-13 - VOIP Firewall Set Hardware Upgrade
Scheduled for November 13, 2025 at 9:00 PM – November 14, 2025 at 2:00 AM about 5 hours
  • Plannedsafojaskfaokf
    November 13, 2025 at 9:00 PM
    Planned
    November 13, 2025 at 9:00 PM

    Good day,

    Schedule: 2025-11-13 23:00:00 - 2025-11-14 04:00:00

    Overview : Software Vendor and VOIP engineers will be performing a set hardware upgrade on the firewall unit.

    Impact: Services may be unavailable at certain times during the scheduled maintenance. Every effort will be made to minimise downtime as much as possible.

    Risk : Medium

    Expected Downtime : 10 - 30 minutes

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS

    Regards

    Network Platforms

Voice - Maintenance - 2025-11-11 - Voice and Data Management Platform System
  • Completedsafojaskfaokf
    November 12, 2025 at 2:00 AM
    Completed
    November 12, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    November 11, 2025 at 9:00 PM
    In progress
    November 11, 2025 at 9:00 PM
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    November 11, 2025 at 9:00 PM
    Planned
    November 11, 2025 at 9:00 PM

    Good day,

    Schedule: 2025-11-11 23:00:00 - 2025-11-12 04:00:00

    Overview : Software Vendor and VOIP engineers will be performing general maintenance on the Voice and Data Management Platform System.

    Impact: Services may be unavailable at certain times during the scheduled maintenance. Every effort will be made to minimise downtime as much as possible.

    Risk : Medium

    Downtime : 30 -60 minutes (intermittent)

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS

    Regards

    Network Platforms

High Latency to Asia and Australia 09 Nov 2025
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 174ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 193ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

JB1-DB1 high latency 08 Nov 2025
  • Resolved
    Resolved

    This incident has *Outage Resolved*

    *Impact Start Time:* 2025-11-08 17:15:00

    *Impact Stop Time:* 2025-11-08 23:15:00

    *Impact:* High latency

    *Final Update:* All services are back to normal. Our team will continue proactive monitoring to ensure ongoing reliability for your business operations.

  • Monitoring
    Monitoring

    Evening customers

    Latency is now at 20ms. Update to follow .

    We are monitoring the service, and we will advise once resolved.

  • Identified
    Identified

    *Update*

    *Outage Title:* Outage | NLD | Port Shepstone <> Durban Station

    *Details:* Port Shepstone <> Durban Station

    *Latest Update:* Our service provider maintenance teams are onsite and have tested a disconnection at Metiss, roughly 11 kilometers along the route.

    *Outage History:*

    *2025-11-08*

    -- 17:09 -- We have identified a network outage affecting Port Shepstone <> Durban Station. Our initial checks have been completed and the fault was logged with our service provider maintenance teams to investigate the incident on site

    More Updates to follow.

  • Investigating
    Investigating

    Good evening,

    We are experiencing high latency on our NLD between JB1 and DB1, we have escalated the issue to the provider for further investigation. Traffic has been moved from the affected path to the diverse path.

    Regards

    Networkplatforms

Oct 2025

CT1-DB1 NLD down
  • Resolved
    Resolved

    Good day

    National Long Distance connectivity between Cape Town and Durban has been restored. The issue was caused by a routing issue on the layer provider's network, specifically in East London. The issue was resolved by the providers engineers.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on our NLD path between Cape Town and Durban. Traffic between the two sites has been re-routed through Johannesburg resulting in increased latency.

    This issue has been escalated to the provider for further investigation.

    Kind regards

    Network Platforms

Voice - Maintenance - 2025-10-27 - Provider Edge Routers - Software Upgrade
  • Completedsafojaskfaokf
    October 28, 2025 at 12:00 AM
    Completed
    October 28, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    October 27, 2025 at 8:00 PM
    In progress
    October 27, 2025 at 8:00 PM
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    October 27, 2025 at 8:00 PM
    Planned
    October 27, 2025 at 8:00 PM

    Schedule: 2025-10-27 22:00:00 - 2025-10-28 02:00:00


    Overview : Voice engineers will be performing upgrades on the primary set of Provider Edge Routers.


    Impact : Intermittent drops of the VOIP Service can be expected, but all care will be taken to filter traffic 15 minutes prior to starting maintenance on a router to automatically re-route traffic to alternative paths.


    Risk : Medium

    Expected Downtime : 1-2 minutes.

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS

Latency increase to CT1
  • Resolved
    Resolved

    Good day

    NLD latency to and from the Cape Town datacentre is back to normal. All repairs have been completed by the respective service providers.

    Break point 1. Located between Knysna and Leeubos. Repairs completed at 01:30

    Break Point 2. Located between Darling and Malmesbury. Repairs completed at 01:50

    Break Point 3. Located between Three Sisters and Beaufort West. Repairs completed at 05:00

    Please email our service desk support@networkplatforms.co.za if you continue to experience problems with your NLD service, and thank you for your patience and understanding while we battled to restore optimal service.

    Regards

    Network Platforms

  • Monitoring
    Monitoring

    Good Evening

    Latency has dropped and is close to the expected values as break point 1 repairs are nearing completion.

    Break point 1. Team has began splicing

    Break point 2. Team is working on getting slack to begin jointing.

    Break point 3. Team has arrived on site and busy assessing.

    Regards

    Network Platforms

  • Identified
    Identified

    Good day

    We have a dual failure on our paths between to Cape Town. Teams from the providers are on the ground working to resolve the breaks. no ETA provided yet.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We are currently experiencing higher-than-normal latency on NLD paths to Cape Town.

    Our team is investigating the latency increase in collaboration with our providers.

    Regards,

    Network Platforms

High Latency to Asia and Australia 27 Oct 2025
  • Resolved
    Resolved

    Good Evening

    The issue has been resolved by the provider. We are getting the expected latency to Asia.

    The provider hasn't sent us the fault report yet.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good Morning,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 175ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 259ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

CT1-DB1 NLD Scheduled Maintenance 25/10/25 - 27/10/25 Emegency Planned Maintenance NLD 6
  • Completedsafojaskfaokf
    October 27, 2025 at 3:00 AM
    Completed
    October 27, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    October 25, 2025 at 4:00 AM
    In progress
    October 25, 2025 at 4:00 AM
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    October 25, 2025 at 4:00 AM
    Planned
    October 25, 2025 at 4:00 AM

    Good day

    Please be advised of the following scheduled maintenance :

    Maintenance Date and Time

    Maintenance Start Time : 2025-10-25 06:00

    Maintenance End Time : 2025-10-27 05:00

    Maintenance Description

    This weekend, our maintenance team will be conducting tests on the NLD 6 links. They will test one node at a time and will only move on to the next node after confirming that services have been restored.

    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards

    Network Platforms

Sep 2025

Packet loss on international Long Distance
  • Resolved
    Resolved

    Good evening,

    One of our paths between Cape Town and London went down between 18:20 and 18:45. Traffic failed over to the redundant path. Clients may have experienced increased latency and packet loss to international destinations during that time.

    This issue is now resolved, and we are awaiting the RFO from the provider.

    Regards

    Networkplatforms

Voice - Voice and Data Management Authentication/Accounting Services - 29 September 2025 23:00
  • Completedsafojaskfaokf
    September 30, 2025 at 2:00 AM
    Completed
    September 30, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    September 29, 2025 at 9:00 PM
    In progress
    September 29, 2025 at 9:00 PM
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    September 29, 2025 at 9:00 PM
    Planned
    September 29, 2025 at 9:00 PM

    Schedule: 2025-09-29 23:00:00 - 2025-09-30 04:00:00

    Overview: Software Vendor and Provider engineers will perform general maintenance on the Voice and Data Management Authentication/Accounting Services.

    Impact: Services will be unavailable during certain parts of the maintenance. All care will be taken to reduce downtime as much as possible.


    Risk : Medium

    Expected Downtime : 10-30 minutes (intermittent)


    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - Internal

    Voice - International

    Web Portals and APIs

High Latency to Cape Town
  • Resolved
    Resolved

    This incident has been resolved on 24.09.2025 at 20:50:00.

    After a detailed investigation, we identified congestion on our NLD route between Rondebosch and Port Elizabeth, which impacted upstream traffic in the CPT Core at Teraco Rondebosch. The matter was escalated to the Layer1 Core Engineering team to assist with a solution. To mitigate the impact, traffic was rerouted away from the congested upstream link, and we are now observing latency within the threshold again.

    We continue to monitor the link closely, but expect all services to remain stable going forward.

  • Investigating
    Investigating

    Good day,

    We are currently experiencing high latency on traffic between Cape Town and Johannesburg, Our team is actively working with our layer 1 providers to resolve the issue.

    Current Observations:

    Johannesburg to Cape Town: Latency has increased to 65ms (normal baseline: ~20ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

High Latency to Cape Town
  • Resolved
    Resolved

    Good Evening

    Latency to Cape Town has dropped to normal. We haven't received an incident report yet from the provider, and we will share it once received.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We are currently experiencing high latency on traffic between Cape Town and Johannesburg, as well as between Cape Town and Durban. Our team is actively working with our layer 1 providers to resolve the issue.

    Kind regards,

    Network Platforms

High Latency to Asia and Australia 18 Sept 2025
  • Update
    Update

    Good day

    Please see below the incident details of the increased latency to Asia and Australia experienced on the 18th of September 2025 between 6pm and 8pm.

    Outage Start Date / Time: 16:04 GMT on Sep 18
    Outage Resolve Date / Time: 19:53 GMT on Sep 18
    Reason of Outage: There was a transmission problem between Singapore and Johannesburg segment causing traffic to re-route via alternative path resulting in higher latency. 
    Resolution: Normal latency resumed after transmission problem is restored. 

    Regards

    Network Platforms

  • Resolved
    Resolved

    Good day

    Latency to Asia and Australia has returned to normal. We are yet to receive an incident report from the provider.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing higher than normal latency to destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Kind regards,

    Network Platforms

Sep 2025 to Nov 2025

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