Network Platforms - Notice history

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Notice history

Aug 2025

CT1-DB1 NLD Scheduled Maintenance 31/08/25
Scheduled for August 31, 2025 at 6:00 AM – 12:00 PM about 6 hours
  • Planned
    August 31, 2025 at 6:00 AM
    Planned
    August 31, 2025 at 6:00 AM

    Good day

    Please be advised of the following scheduled maintenance :

    Maintenance Date and Time

    Maintenance Start Time : 2025-08-31 08:00

    Maintenance End Time : 2025-08-31 14:00

    Maintenance Description

    The supplier must redo the CORE joint on the NLD5 section between Grahamstown to Port Elizabeth. The supplier route was damaged at 17km from Port Elizabeth, and they must do permanent repairs.

    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards

    Network Platforms


CT1-BFN-JB1 NLD Scheduled Maintenance 30/08/25
Scheduled for August 30, 2025 at 6:00 AM – 4:00 PM about 10 hours
  • Planned
    August 30, 2025 at 6:00 AM
    Planned
    August 30, 2025 at 6:00 AM

    Good day

    Please be advised of the following scheduled maintenance :

    Maintenance Date and Time

    Maintenance Start Time : 2025-08-30 08:00

    Maintenance End Time : 2025-08-30 18:00

    Maintenance Description

    The supplier is conducting maintenance to clear the degradation between Klip and Teraco Isando.

    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards
    Network Platforms Support

High Latency to Asia and Australia 24 August 2025
  • Resolved
    Resolved

    Good day,

    Please kindly note that the latency has returned to normal. We are waiting for the provider to share the RFO.

    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 259ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 277ms (normal baseline: ~215ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

CT1-JB1 NLD Scheduled Maintenance
  • Completed
    August 24, 2025 at 3:00 PM
    Completed
    August 24, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    August 24, 2025 at 5:00 AM
    In progress
    August 24, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    August 24, 2025 at 5:00 AM
    Planned
    August 24, 2025 at 5:00 AM

    Good day

    Please be advised of the following scheduled maintenance :

    Maintenance Date and Time

    Maintenance Start Time : 2025-08-24 07:00

    Maintenance End Time : 2025-08-24 17:00

    Maintenance Description

    The supplier must conduct maintenance on their infrastructure. The supplier must do Splicing on a portion of the fibre to create enough spares, due to breaks.

    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards

    Network Platforms


CT1-DB1 NLD Scheduled Maintenance
  • Completed
    August 23, 2025 at 2:30 PM
    Completed
    August 23, 2025 at 2:30 PM
    Maintenance has completed successfully
  • In progress
    August 23, 2025 at 6:00 AM
    In progress
    August 23, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    August 23, 2025 at 6:00 AM
    Planned
    August 23, 2025 at 6:00 AM

    Good day

    Please be advised of the following scheduled maintenance :

    Maintenance Date and Time

    Maintenance Start Time : 2025-08-23 08:00

    Maintenance End Time : 2025-08-23 16:30

    Maintenance Description

    The supplier will be doing maintenance on their infrastructure.

    The supplier must urgently clear high losses between Mount Frere and Kokstad.

    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards

    Network Platforms


Jul 2025

VOIP - Upstream VOIP POILS/Trunks Authentication Problem 31 July 2025
  • Resolved
    Resolved

    Status : SIP services are back online. Upstream Provider engineers and the Vendor are monitoring the situation closely and still investigating to find the root cause of the underlying issue.

    Cause : Unknown

  • Investigating
    Investigating

    Problem Description: There is an SIP authentication problem

    Status : Upstream Provider Engineers are investigating and have already escalated with the platform vendor
    Cause : Unknown

VOIP - Upstream VOIP POILS/Trunks Authentication Problem 30 July 2025
  • Resolved
    Resolved

    Problem Description: We are currently experiencing intermittent SIP registration failures

    Status: Resolved
    Cause: The upstream provider is still in discussion with the vendor

  • Identified
    Identified

    Good day,

    Please kindly note that the issue is still ongoing. Our upstream provider currently has all teams actively working on resolving it.

    We will share more updates as soon as they become available.

  • Update
    Update

    Problem Description: Upstream VoIP provider is currently experiencing an Intermittent sip registration failures

    Status : Investigating cause

    Cause : Unknown

  • Investigating
    Investigating

    VoIP - services

    Please note, we are experiencing Authentication problems on the VoIP Service. Engineers are investigating the issue;.

    Service affected: Domestic Calls

At Risk Notice Protected NLD CT1 -JB1
  • Resolved
    Resolved

    Good day

    All our paths are fully operational today with full redundancy. The failure on one of the paths was due to a cable break between Klip and Parklands. The path was operational after the provider engineers completed splicing.

    Incident Start Time:* 2025-07-30 11:05:00
    Incident End Time:* 2025-07-31 00:30:00


    Regards

    Network Platforms
     

  • Investigating
    Investigating

    Due to a Fibre path failures between JB1 and CT1 Data Centres between 11:05 and 11:10am , Customers were at risk due to the path failure

    The service has since restored we are monitoring the link.

Network Platforms Monitoring Server Down
  • Resolved
    Resolved

    Good day,


    Please note that our monitoring server infrastructure has been restored. The temporal outage did not affect any client services.


    You may have received notifications that can be ignored.


    If you are experiencing any issues, please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day

    Please note that our monitoring infrastructure is currently down. Our engineers are currently investigating. This is not affecting any services.


    You may receive notifications when the infrastructure is getting restored, these can be ignored.


    If you are experiencing any issues, please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

Voice - Edge Router updates - 27 July 2025 22:00
  • Completed
    July 28, 2025 at 12:00 AM
    Completed
    July 28, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    July 27, 2025 at 8:00 PM
    In progress
    July 27, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    July 27, 2025 at 8:00 PM
    Planned
    July 27, 2025 at 8:00 PM

    Schedule: 2025-07-27 22H00 until 2025-07-28 02H00

    Engineers will be performing edge router updates.

    Impact : Intermittent connectivity drops can be expected, but all care will be taken to filter traffic 15 minutes prior to starting maintenance on a router to automatically re-route traffic to alternative paths.


    Risk : Medium

    Expected Downtime : 5-10 minutes for some services


    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - Internal

    Voice - International

    Web Portals and APIs

Jun 2025

Monitoring Server down
  • Resolved
    Resolved

    Good day,


    Please note that our monitoring server infrastructure has been restored. The temporal outage did not affect any client services.


    You may have received notifications that can be ignored.


    If you are experiencing any issues, please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day

    Please note that our monitoring infrastructure is currently down. Our engineers are currently investigating. This is not affecting any services.


    You may receive notifications when the infrastructure is getting restored, these can be ignored.


    If you are experiencing any issues, please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

JB1-DB1 Openserve East NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve East NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) on request if we have received one from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve East NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Liquid Maintenance scheduled on the 22 June 2025
  • Completed
    June 22, 2025 at 4:00 PM
    Completed
    June 22, 2025 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    June 22, 2025 at 5:00 AM
    In progress
    June 22, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    June 22, 2025 at 5:00 AM
    Planned
    June 22, 2025 at 5:00 AM

    Dear Customer,

     

    Please take note of a Liquid Emergency Change Scheduled ALONG ZUURFONTEIN  NEAR THE BRIDGE AT THE GARAGE on the 22nd June 2025 from 07:00 - 18:00. We need to remake the joint that is in a bad state, causing high losses along Zuurfontein.

     

    IMPACT: Services Highlighted in red will be down for a maximum duration of 10Hrs, other services will experience an intermittent 50ms switching hit.

     

     

    Affected Services:

    CT1 - JB1 - Liquid

     

     

    Reason For Change

     

    To remake the joint that is in a bad state, causing high losses along Zuurfontein.

     

     

    Implementation Plan

     

    1.            New cable already installed.

    2.            Cables will be prepared after into new fibre joints.

    3.            The newly installed cable will be tested for quality use.

    4.            Cut the old cable and prepare it into the new joint.

    5.            Splice the cable as per service priority.

    6.            Continuously confirming with both IP NOC for service restoration

    7.            Splice the rest of the fibres once all workers are through.

    8.            Final confirmation with both NOC on completion.

     

    Rollback Plan:

     

    System(s) will be cut on new cable as per priority and service affecting.

    OSP will continuously confirm during and after the cut over with both IP and SDH NOC.

    Should there be any system which is still down after the planned work execution, then it will be treated as fault.

    Fibre fault diagnose process will kick in to restore the affected services. End to end test will be done to check fibre conditions.

    The test will be performed between the applicable POP and the jointing site. OSP FST will ensure that all links are up before parting site.

Dual NLD path failures between Durban and Johannesburg
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Due to a dual fibre path failure between JB1 and DB1 Data Centres, customers will experience degraded performance on IP Transit and NLD.

    Traffic is currently being routed through a single path, which is currently saturated.

JB1-DB1 Openserve West NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve West NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) on request if we have received one from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve West NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Jun 2025 to Aug 2025

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