Network Platforms - Notice history

Good Evening,

Please note that services are fully restored and latency has returned to normal. We are closely monitoring the connection to ensure continued stability.

We appreciate your patience and understanding during this time.

Regards

Network Platforms

Good day,

11:30 – Civil team has access from one side, but the pushrod is getting stuck along the run.

12:45 – The provider’s team reported that most of the fibre cable endpoints appear to be located beneath the recently tarred road. They are continuing to investigate the location of the remaining fibre cables.

13:52 – The provider’s team is currently testing from the fibre distribution box to identify the damaged fibre cable.

15:00 – The civil team has begun installing the new fibre cable.

16:00 – The team has located the correct fibre cables and confirmed where the services are running.

16:30 – Technicians attempted to push the new fibre cable through the duct, but it became stuck approximately 60 metres before reaching the manhole. They are now digging to expose that section so they can free the cable and continue with the work. Another update will be shared as soon as more progress is made.

Regards

Network Platforms

Good Morning,

The civil team arrived onsite at 10:00 and has begun tracing to locate the fibre distribution box. They are currently digging to expose the damaged infrastructure and suspect damage beneath the tarred ground.

More updates will follow as they become available.

Regards

Network Platforms

Good Evening,

Please kindly note the latest update on the outage:

The provider has advised that the fibre cable has been damaged beneath the tarred road, and the area is currently inaccessible for repairs. Live power cables are sparking and flaming continuously, creating a significant safety hazard. A contractor is required on-site to assist with drilling, with arrangements targeted for tomorrow morning.

We will share further updates as more information is received.

Regards

Network Platforms

Good Evening,

Outage Update

Outage Title: Outage | NLD | Teraco Bredell < > Liquid Midrand via ADVA | Down
Details:*Affected route: JHB metro
Impact Start Time: 2025-11-14 14:39:00
Impact: Hard Down

Latest Update: The provider's maintenance team has confirmed a cable break at the intersection of West Rd and Alsatian Rd. The break is located within the manhole where the cable has been severed.

Outage History:
2025-11-14

-- 16:18 -- The provider’s maintenance team has been dispatched to investigate the fault with an estimated time of arrival of 50 minutes to site, Further updates and estimated time of arrival will be shared as they become available.
-- 17:59 -- The provider has completed testing on both fibre routes and identified a disconnection at 2.6096 km. They are now locating the fault, Further updates to follow once available.

Regards

Network Platforms

Good day

National Long Distance connectivity between Cape Town and Durban has been restored. The issue was caused by a routing issue on the layer provider's network, specifically in East London. The issue was resolved by the providers engineers.

Regards

Network Platforms

Good Evening

The issue has been resolved by the provider. We are getting the expected latency to Asia.

The provider hasn't sent us the fault report yet.

Regards

Network Platforms

This incident has been resolved on 24.09.2025 at 20:50:00.

After a detailed investigation, we identified congestion on our NLD route between Rondebosch and Port Elizabeth, which impacted upstream traffic in the CPT Core at Teraco Rondebosch. The matter was escalated to the Layer1 Core Engineering team to assist with a solution. To mitigate the impact, traffic was rerouted away from the congested upstream link, and we are now observing latency within the threshold again.

We continue to monitor the link closely, but expect all services to remain stable going forward.

Good Evening

Latency to Cape Town has dropped to normal. We haven't received an incident report yet from the provider, and we will share it once received.

Regards

Network Platforms

Good day

Please see below the incident details of the increased latency to Asia and Australia experienced on the 18th of September 2025 between 6pm and 8pm.

Outage Start Date / Time: 16:04 GMT on Sep 18
Outage Resolve Date / Time: 19:53 GMT on Sep 18
Reason of Outage: There was a transmission problem between Singapore and Johannesburg segment causing traffic to re-route via alternative path resulting in higher latency. 
Resolution: Normal latency resumed after transmission problem is restored. 

Regards

Network Platforms

Good day

Latency to Asia and Australia has returned to normal. We are yet to receive an incident report from the provider.

Regards

Network Platforms