Network Platforms - Notice history

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Notice history

Sep 2025

Packet loss on international Long Distance
  • Resolved
    Resolved

    Good evening,

    One of our paths between Cape Town and London went down between 18:20 and 18:45. Traffic failed over to the redundant path. Clients may have experienced increased latency and packet loss to international destinations during that time.

    This issue is now resolved, and we are awaiting the RFO from the provider.

    Regards

    Networkplatforms

Voice - Voice and Data Management Authentication/Accounting Services - 29 September 2025 23:00
  • Completed
    September 30, 2025 at 2:00 AM
    Completed
    September 30, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    September 29, 2025 at 9:00 PM
    In progress
    September 29, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    September 29, 2025 at 9:00 PM
    Planned
    September 29, 2025 at 9:00 PM

    Schedule: 2025-09-29 23:00:00 - 2025-09-30 04:00:00

    Overview: Software Vendor and Provider engineers will perform general maintenance on the Voice and Data Management Authentication/Accounting Services.

    Impact: Services will be unavailable during certain parts of the maintenance. All care will be taken to reduce downtime as much as possible.


    Risk : Medium

    Expected Downtime : 10-30 minutes (intermittent)


    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - Internal

    Voice - International

    Web Portals and APIs

High Latency to Cape Town
  • Resolved
    Resolved

    This incident has been resolved on 24.09.2025 at 20:50:00.

    After a detailed investigation, we identified congestion on our NLD route between Rondebosch and Port Elizabeth, which impacted upstream traffic in the CPT Core at Teraco Rondebosch. The matter was escalated to the Layer1 Core Engineering team to assist with a solution. To mitigate the impact, traffic was rerouted away from the congested upstream link, and we are now observing latency within the threshold again.

    We continue to monitor the link closely, but expect all services to remain stable going forward.

  • Investigating
    Investigating

    Good day,

    We are currently experiencing high latency on traffic between Cape Town and Johannesburg, Our team is actively working with our layer 1 providers to resolve the issue.

    Current Observations:

    Johannesburg to Cape Town: Latency has increased to 65ms (normal baseline: ~20ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

High Latency to Cape Town
  • Resolved
    Resolved

    Good Evening

    Latency to Cape Town has dropped to normal. We haven't received an incident report yet from the provider, and we will share it once received.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We are currently experiencing high latency on traffic between Cape Town and Johannesburg, as well as between Cape Town and Durban. Our team is actively working with our layer 1 providers to resolve the issue.

    Kind regards,

    Network Platforms

High Latency to Asia and Australia 18 Sept 2025
  • Update
    Update

    Good day

    Please see below the incident details of the increased latency to Asia and Australia experienced on the 18th of September 2025 between 6pm and 8pm.

    Outage Start Date / Time: 16:04 GMT on Sep 18
    Outage Resolve Date / Time: 19:53 GMT on Sep 18
    Reason of Outage: There was a transmission problem between Singapore and Johannesburg segment causing traffic to re-route via alternative path resulting in higher latency. 
    Resolution: Normal latency resumed after transmission problem is restored. 

    Regards

    Network Platforms

  • Resolved
    Resolved

    Good day

    Latency to Asia and Australia has returned to normal. We are yet to receive an incident report from the provider.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing higher than normal latency to destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Kind regards,

    Network Platforms

Aug 2025

CT1-DB1 NLD Scheduled Maintenance 31/08/25
  • Completed
    August 31, 2025 at 12:00 PM
    Completed
    August 31, 2025 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    August 31, 2025 at 6:00 AM
    In progress
    August 31, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    August 31, 2025 at 6:00 AM
    Planned
    August 31, 2025 at 6:00 AM

    Good day

    Please be advised of the following scheduled maintenance :

    Maintenance Date and Time

    Maintenance Start Time : 2025-08-31 08:00

    Maintenance End Time : 2025-08-31 14:00

    Maintenance Description

    The supplier must redo the CORE joint on the NLD5 section between Grahamstown to Port Elizabeth. The supplier route was damaged at 17km from Port Elizabeth, and they must do permanent repairs.

    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards

    Network Platforms


CT1-BFN-JB1 NLD Scheduled Maintenance 30/08/25
  • Completed
    August 30, 2025 at 4:00 PM
    Completed
    August 30, 2025 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    August 30, 2025 at 6:00 AM
    In progress
    August 30, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    August 30, 2025 at 6:00 AM
    Planned
    August 30, 2025 at 6:00 AM

    Good day

    Please be advised of the following scheduled maintenance :

    Maintenance Date and Time

    Maintenance Start Time : 2025-08-30 08:00

    Maintenance End Time : 2025-08-30 18:00

    Maintenance Description

    The supplier is conducting maintenance to clear the degradation between Klip and Teraco Isando.

    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards
    Network Platforms Support

Voip - Upstream Intermittent inbound Voice Problems 29 August 2025
  • Resolved
    Resolved

    Good day,

    Please kindly note that the Voip issue with our upstream provider, has been resolved. The root cause of the incident is still under investigation, and we are awaiting their official report.

    We will share the details with customers on our notification page as soon as we receive the report.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    Problem Description: Intermittent inbound Voice Problems

    Status : Upstream Provider Engineers and the platform Vendor are busy investigating the issue.
    Cause : Unknown

    Regards

    Network Platforms

High Latency to Asia and Australia 24 August 2025
  • Resolved
    Resolved

    Good day,

    Please kindly note that the latency has returned to normal. We are waiting for the provider to share the RFO.

    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 259ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 277ms (normal baseline: ~215ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

CT1-JB1 NLD Scheduled Maintenance
  • Completed
    August 24, 2025 at 3:00 PM
    Completed
    August 24, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    August 24, 2025 at 5:00 AM
    In progress
    August 24, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    August 24, 2025 at 5:00 AM
    Planned
    August 24, 2025 at 5:00 AM

    Good day

    Please be advised of the following scheduled maintenance :

    Maintenance Date and Time

    Maintenance Start Time : 2025-08-24 07:00

    Maintenance End Time : 2025-08-24 17:00

    Maintenance Description

    The supplier must conduct maintenance on their infrastructure. The supplier must do Splicing on a portion of the fibre to create enough spares, due to breaks.

    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards

    Network Platforms


Jul 2025

VOIP - Upstream VOIP POILS/Trunks Authentication Problem 31 July 2025
  • Resolved
    Resolved

    Status : SIP services are back online. Upstream Provider engineers and the Vendor are monitoring the situation closely and still investigating to find the root cause of the underlying issue.

    Cause : Unknown

  • Investigating
    Investigating

    Problem Description: There is an SIP authentication problem

    Status : Upstream Provider Engineers are investigating and have already escalated with the platform vendor
    Cause : Unknown

VOIP - Upstream VOIP POILS/Trunks Authentication Problem 30 July 2025
  • Resolved
    Resolved

    Problem Description: We are currently experiencing intermittent SIP registration failures

    Status: Resolved
    Cause: The upstream provider is still in discussion with the vendor

  • Identified
    Identified

    Good day,

    Please kindly note that the issue is still ongoing. Our upstream provider currently has all teams actively working on resolving it.

    We will share more updates as soon as they become available.

  • Update
    Update

    Problem Description: Upstream VoIP provider is currently experiencing an Intermittent sip registration failures

    Status : Investigating cause

    Cause : Unknown

  • Investigating
    Investigating

    VoIP - services

    Please note, we are experiencing Authentication problems on the VoIP Service. Engineers are investigating the issue;.

    Service affected: Domestic Calls

At Risk Notice Protected NLD CT1 -JB1
  • Resolved
    Resolved

    Good day

    All our paths are fully operational today with full redundancy. The failure on one of the paths was due to a cable break between Klip and Parklands. The path was operational after the provider engineers completed splicing.

    Incident Start Time:* 2025-07-30 11:05:00
    Incident End Time:* 2025-07-31 00:30:00


    Regards

    Network Platforms
     

  • Investigating
    Investigating

    Due to a Fibre path failures between JB1 and CT1 Data Centres between 11:05 and 11:10am , Customers were at risk due to the path failure

    The service has since restored we are monitoring the link.

Network Platforms Monitoring Server Down
  • Resolved
    Resolved

    Good day,


    Please note that our monitoring server infrastructure has been restored. The temporal outage did not affect any client services.


    You may have received notifications that can be ignored.


    If you are experiencing any issues, please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day

    Please note that our monitoring infrastructure is currently down. Our engineers are currently investigating. This is not affecting any services.


    You may receive notifications when the infrastructure is getting restored, these can be ignored.


    If you are experiencing any issues, please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

Voice - Edge Router updates - 27 July 2025 22:00
  • Completed
    July 28, 2025 at 12:00 AM
    Completed
    July 28, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    July 27, 2025 at 8:00 PM
    In progress
    July 27, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    July 27, 2025 at 8:00 PM
    Planned
    July 27, 2025 at 8:00 PM

    Schedule: 2025-07-27 22H00 until 2025-07-28 02H00

    Engineers will be performing edge router updates.

    Impact : Intermittent connectivity drops can be expected, but all care will be taken to filter traffic 15 minutes prior to starting maintenance on a router to automatically re-route traffic to alternative paths.


    Risk : Medium

    Expected Downtime : 5-10 minutes for some services


    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - Internal

    Voice - International

    Web Portals and APIs

Jul 2025 to Sep 2025

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