Network Platforms - Notice history

All systems operational

Notice history

Oct 2024

High Latency to Asia and Australia
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Kind regards,

    Network Platforms

LD8 London Edge router maintenance 31st October 00H01
  • Completed
    October 31, 2024 at 4:00 AM
    Completed
    October 31, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    October 30, 2024 at 10:00 PM
    In progress
    October 30, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    October 30, 2024 at 10:00 PM
    Planned
    October 30, 2024 at 10:00 PM

    Date: Thursday, October 31, 2024

    Time: 00H01 to 06H00

    Description:

    • The London POP will be reconfigured to use route reflectors, similar to the South African router configuration.

    • AS328832 will be removed, and only AS37497 will be used in London.

    Impact:

    • IP Transit via London may experience brief outages during the reconfiguration process.

    • IP Transit traffic will be rerouted via South Africa breakout during the outage.

    Rollback (if required):

    • Restore configurations

JB1-DB1 Liquid NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Liquid NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Liquid NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 DFA Degraded service
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    Start: 29 October 12H45

    We are experiencing latency issues on the link.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards,

    Network Platforms

JB1-DB1 Liquid NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Liquid NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Liquid NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Sep 2024

JB1-CT1 Fibreco NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Fibreco NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-CT1 Fibreco NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Fibreco NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 Seacom NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Seacom NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Seacom NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 Openserve East NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve East NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve East NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 Openserve West NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve West NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve West NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Aug 2024

JB1-DB1 Liquid NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Liquid NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Liquid NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Voice servers - Migration
  • Completed
    August 27, 2024 at 4:00 AM
    Completed
    August 27, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    August 26, 2024 at 8:00 PM
    In progress
    August 26, 2024 at 8:00 PM
    Maintenance is now in progress
  • Planned
    August 26, 2024 at 8:00 PM
    Planned
    August 26, 2024 at 8:00 PM

    Scheduled Date : 26th August 22H00

    Estimated Time : 8 Hours

    We will be migrating Voice servers to a new virtualization cluster. Estimated downtime per server is 90 minutes.

    Plan of Action:

    1. Shutdown VM on old cluster

    2. Replicate data to new cluster

    3. Power on VM on the new cluster / Fixing interfaces and grub bootloader

    4. Test

    Rollback plan:

    1. Power off VM on the new cluster

    2. Power on VM on the old cluster

Voice - Maintenance - 2024-08-26 - Core Backbone Switches - Software Upgrade
  • Completed
    August 26, 2024 at 4:30 AM
    Completed
    August 26, 2024 at 4:30 AM
    Maintenance has completed successfully
  • In progress
    August 26, 2024 at 12:00 AM
    In progress
    August 26, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    August 26, 2024 at 12:00 AM
    Planned
    August 26, 2024 at 12:00 AM

    Schedule: 2024-08-26 02:00:00 - 2024-08-26 06:30:00

    Overview : Engineers will be performing upgrades on the Core Backbone Switches within the Cape Town / Johannesburg Data Center(s).

    Impact : Intermittent connectivity drops can be expected during the reboot of the switches.
    Risk : High
    Expected Downtime : 15-30 minutes.

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - Internal

    Voice - International

    Web Portals and APIs

Seacom NLD JB1-DB1 - 25th August
  • Completed
    August 25, 2024 at 4:00 PM
    Completed
    August 25, 2024 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    August 25, 2024 at 6:00 AM
    In progress
    August 25, 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    August 25, 2024 at 6:00 AM
    Planned
    August 25, 2024 at 6:00 AM

    Maintenance has been rescheduled from 25th August on the Seacom NLD path JB1-DB1.

    This serves to inform you that our service provider has scheduled a service affecting planned maintenance in their network.

    Activity window :

    Start Date & Time: 08H00 25th August 2024

    End Date & Time: 18H00 25th August 2024

    Expected Downtime: 10 Hours.

    Seacom have advised us of maintenance on this route on the 25th August 2024.

    Customers with protected services will be unaffected during this maintenance window.

    Kind regards,

    Network Platforms

cPanel servers - Migration
  • Completed
    August 25, 2024 at 4:00 AM
    Completed
    August 25, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    August 24, 2024 at 8:00 PM
    In progress
    August 24, 2024 at 8:00 PM
    Maintenance is now in progress
  • Planned
    August 24, 2024 at 8:00 PM
    Planned
    August 24, 2024 at 8:00 PM

    Scheduled Date : 24th August 22H00

    Estimated Time : 8 Hours

    We will be migrating cPanel servers to a new virtualization cluster. Estimated downtime per server is 90 minutes.

    Plan of Action:

    1. Shutdown VM on old cluster

    2. Replicate data to new cluster

    3. Power on VM on the new cluster / Fixing interfaces and grub bootloader

    4. Test

    Rollback plan:

    1. Power off VM on the new cluster

    2. Power on VM on the old cluster

Aug 2024 to Oct 2024

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