Network Platforms - Status Page

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Packet loss on JB1-DB1 DFA NLD
  • Investigating
    Investigating

    Good day,

    We're currently experiencing packet loss on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

VOIPPANEL server updates - 17th September 07H00
Scheduled for September 17, 2024 at 5:00 AM – 6:00 AM about 1 hour
  • Planned
    September 17, 2024 at 5:00 AM
    Planned
    September 17, 2024 at 5:00 AM

    Scheduled Date/Time : 17th September 07H00

    Duration : 60 minutes

    Developers will be updating server software on the VOIP system to the latest versions at 07H00 17th September.

    We have cloned a new server for them to use, ensuring the old server will be available if there is a failure and rollback is required.

    At 07H00 they will do the final database migrations to the new server and swap production IP addresses over to it.

JB1 Data Centre 2 Cable Management and Clean up 18 September 2024
Scheduled for September 18, 2024 at 8:00 PM – 9:59 PM about 2 hours
  • Planned
    September 18, 2024 at 8:00 PM
    Planned
    September 18, 2024 at 8:00 PM

    Dear Network Platforms Clients

    Affected Service: Connectivity through Johannesburg Data Centre
    Description:  JB1 Data Centre 2 Cable Management and Clean-up

    Impact: Intermittent connectivity as cabling is moved or re-routed.

    Scope of Work:
    Network Platforms is embarking on an exercise to clean up and fix the cabling in JB1 DC 2 at the Johannesburg Data Centre. Clients will experience intermittent connectivity during the maintenance windows as cables are moved or re-routed through the cable management units. 

    Clients not co-located in DC2 and with protected services will remain unaffected.

    Activity Window:

    Dates: 18 September 2024

    Planned Event Start time: 22:00
    Planned Event End time: 23:59

    Should you have any concerns or questions in this regard, please do not hesitate to contact us at support@networkplatforms.co.za.

    Kind regards,
    Network Platforms Team 

JB1 Data Centre 3 Cable Management and Clean up 19 September 2024
Scheduled for September 19, 2024 at 8:00 PM – 9:59 PM about 2 hours
  • Planned
    September 19, 2024 at 8:00 PM
    Planned
    September 19, 2024 at 8:00 PM

    Dear Network Platforms Clients

    Affected Service: Connectivity through Johannesburg Data Centre
    Description:  JB1 Data Centre 3 Cable Management and Clean-up

    Impact: Intermittent connectivity as cabling is moved or re-routed.

    Scope of Work:
    Network Platforms is embarking on an exercise to clean up and fix the cabling in JB1 DC 3 at the Johannesburg Data Centre. Clients will experience intermittent connectivity during the maintenance windows as cables are moved or re-routed through the cable management units. 

    Clients not co-located in DC3 and with protected services will remain unaffected.

    Activity Window:

    Dates: 19 September 2024

    Planned Event Start time: 22:00
    Planned Event End time: 23:59

    Should you have any concerns or questions in this regard, please do not hesitate to contact us at support@networkplatforms.co.za.

    Kind regards,
    Network Platforms Team 

Seacom Emergency Maintenance NLD JB1-DB1 - 21st September 08H00
Scheduled for September 21, 2024 at 6:00 AM – 4:00 PM about 10 hours
  • Planned
    September 21, 2024 at 6:00 AM
    Planned
    September 21, 2024 at 6:00 AM

    Dear customer,

    This serves to inform you that SEACOM/FIBRECO has scheduled a service affecting planned maintenance in their network.

    Activity window :
    Start Date & Time: 08H00, 21st SEP 2024
    End Date & Time: 18H00, 21st SEP 2024

    Expected Downtime: 10 Hours.

    Service(s) Impacted:

    NLD JB1-DB1

    Clients with protected services will be unaffected by this maintenance.

    If you have any questions regarding this maintenance, please email support@networkplatforms.co.za

    Kind regards,

    Network Platforms

Seacom Emergency Maintenance NLD JB1-CT1 - 22nd September 08H00
Scheduled for September 22, 2024 at 6:00 AM – 4:00 PM about 10 hours
  • Planned
    September 22, 2024 at 6:00 AM
    Planned
    September 22, 2024 at 6:00 AM

    Dear customer,

    This serves to inform you that SEACOM/FIBRECO has scheduled a service affecting planned maintenance in their network.

    Activity window :
    Start Date & Time: 08H00, 22nd SEP 2024
    End Date & Time: 18H00, 22nd SEP 2024

    Expected Downtime: 06 Hours.

    Service(s) Impacted:

    NLD JB1-CT1

    Clients with protected services will be unaffected by this maintenance.

    If you have any questions regarding this maintenance, please email support@networkplatforms.co.za

    Kind regards,

    Network Platforms

Recent notices

September 16, 2024

September 15, 2024

Seacom Emergency Maintenance NLD JB1-DB1 - 15th September 08H00
  • Completed
    September 15, 2024 at 6:00 PM
    Completed
    September 15, 2024 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    September 15, 2024 at 6:00 AM
    In progress
    September 15, 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    September 15, 2024 at 6:00 AM
    Planned
    September 15, 2024 at 6:00 AM

    Dear Customer,


    This serves to inform you that SEACOM has scheduled a service affecting planned maintenance in the network.

    Main Activity Window:

    Start time: - 08H00 15th Sep 2024

    End time: - 20H00 15th Sep 2024


    Expected Downtime: 08 Hours.

    Please note, clients with protected services will be unaffected by this maintenance.

    If you have any queries regarding this, please contact support@networkplatforms.co.za

    Kind regards,

    Network Platforms

NLD JB1-CT1 : Liquid planned maintenance 15th September 06H30 to 17H30
  • Completed
    September 15, 2024 at 3:30 PM
    Completed
    September 15, 2024 at 3:30 PM
    Maintenance has completed successfully
  • In progress
    September 15, 2024 at 4:30 AM
    In progress
    September 15, 2024 at 4:30 AM
    Maintenance is now in progress
  • Planned
    September 15, 2024 at 4:30 AM
    Planned
    September 15, 2024 at 4:30 AM

    Please take note of a Liquid Planned Change scheduled between OSSEWA AND ZUURFONTEIN on the 15TH September 2024 from 06:30 - 17:30 (GMT: +02:00).  Liquid needs to remake the joint that is in a bad state between Zuurfontein and Ossewa.

     

     

    IMPACT: Services highlighted in red will be down for a maximum duration of 9Hrs, while other services will experience an intermittent 50ms switching hit.

    Clients with protected services will be unaffected.

    Please contact support@networkplatforms.co.za if you have any queries regarding this maintenance.

September 14, 2024

CT1-LD8 International links down
  • Resolved
    Resolved

    This incident has been resolved.

    The issue was isolated to terrestrial path in Cape Town, from Teraco CT1 data centre to the landing station.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the international links between Cape Town CT1 and London LD8.

    This issue has been escalated to the provider for further investigation.

    If you have any questions regarding this outage, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

September 13, 2024

JB1-CT1 Fibreco NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Fibreco NLD between JB1 and CT1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Identified
    Identified

    Update from provider :

    We are experiencing a major issue between Klip<>Parys in our service provider network. Suspecting hardware malfunctioning issue at Klip.

    We have dispatched technicians to Klip.

    Please note, clients with protected services will be unaffected by this outage.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

September 12, 2024

JB1-DB1 DFA NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Packet loss on JB1-DB1 DFA NLD
  • Investigating
    Investigating

    Good day,

    We're currently experiencing packet loss on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

September 11, 2024

SEACOM- Maintenance - 11th Sept 2024 21:00GMT
  • Completed
    September 12, 2024 at 4:00 AM
    Completed
    September 12, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    September 11, 2024 at 7:00 PM
    In progress
    September 11, 2024 at 7:00 PM
    Maintenance is now in progress
  • Planned
    September 11, 2024 at 7:00 PM
    Planned
    September 11, 2024 at 7:00 PM

    Dear customer,

    This serves to inform you that SEACOM/FIBRECO has scheduled a service affecting planned maintenance in their network.

    Activity window :


    Start Date & Time: 21:00GMT/11th Sept 2024


    End Date & Time: 06:00GMT/12th Sept 2024

    Expected Downtime: 03 Hours.

    Service(s) Impacted:

    NLD JB1-CT1

    Clients with protected services will be unaffected by this maintenance.

    If you have any questions regarding this maintenance, please email support@networkplatforms.co.za

    Kind regards,

    Network Platforms

JB1-DB1 DFA NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 DFA NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 DFA NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

September 10, 2024

Seacom Emergency Maintenance NLD JB1-CT1 - 10th September 23H00
  • Completed
    September 11, 2024 at 6:00 AM
    Completed
    September 11, 2024 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    September 10, 2024 at 9:00 PM
    In progress
    September 10, 2024 at 9:00 PM
    Maintenance is now in progress
  • Planned
    September 10, 2024 at 9:00 PM
    Planned
    September 10, 2024 at 9:00 PM

    This serves to inform you that SEACOM/FIBRECO has scheduled a service affecting planned maintenance in their network.

    Activity window :

    Start Date & Time: 23H00 10th Sept 2024

    End Date & Time: 08H00 11th Sept 2024

    Expected Downtime: 03 Hours.

    Customers with protected services will be unaffected during this maintenance window.

    If there are any queries related to this maintenance please email support@networkplatforms.co.za

JB1-DB1 DFA NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-CT1 Fibreco NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Fibreco NLD between JB1 and CT1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

September 09, 2024

Liquid Emergency Maintenance NLD JB1-DB1 - 9th September 18H00
  • Completed
    September 10, 2024 at 4:00 AM
    Completed
    September 10, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    September 09, 2024 at 4:00 PM
    In progress
    September 09, 2024 at 4:00 PM
    Maintenance is now in progress
  • Planned
    September 09, 2024 at 4:00 PM
    Planned
    September 09, 2024 at 4:00 PM

    Dear Customer,

     

    Please take note of a Liquid Emergency Change scheduled at NLD 1 (Pietermaritzburg and New Germany) on the 09th September 2024 from 18H00 to 10th September 2024 at 06H00. Liquid need to cut over cables between Pietermaritzburg and New Germany on NLD 1 section 6. Cables were damaged by TLB at road construction. Cables were relocated, and new cable was floated. Construction of the road is continuing, and we are currently at risk of getting damaged by road construction or fire as cable is lying above ground.

      

    IMPACT: Services will be down for a maximum duration of 2Hrs during the change.

     

    Affected Services: NLD JB1-DB1

     

    Reason for Change:

     

    To cut over cables between Pietermaritzburg and New Germany on NLD 1 section 6. Cables were damaged by TLB at road construction. Cables were relocated, and new cable was floated. Construction of the road is continuing, and we are currently at risk of getting damaged by road construction or fire as cable is lying above ground.

     

    Clients with protected services will be unaffected by this maintenance.

    If you have any questions regarding this maintenance, please email support@networkplatforms.co.za

    Regards,

    Network Platforms

September 08, 2024

JB1-DB1 DFA NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

High Latency to Asia and Australia
  • Resolved
    Resolved

    This incident has been resolved. Latency has returned to normal.

    It was affected by cable break in Malaysia.

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Kind regards,

    Network Platforms

September 07, 2024

September 06, 2024

JB1-DB1 DFA NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

September 05, 2024

JB1-DB1 Openserve West packet loss
  • Resolved
    Resolved

    Good day,

    The Openserve West NLD between JB1 and DB1 is now fully operational.

    We have not received an RFO yet from Openserve to share.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing packet loss on the Openserve West NLD circuit between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

September 04, 2024

Packet loss on JB1-DB1 DFA NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    DFA re-routed our circuit to another physical path to clear the losses.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Monitoring
    Monitoring

    Good day

    DFA have re-routed the circuit and we are not picking up any losses anymore. We are still monitoring the service closely.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're currently experiencing packet loss on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

September 03, 2024

JB1-DB1 DFA NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 DFA Packet Loss
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    DFA re-routed our circuit to another physical path to clear the losses.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing packet loss on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

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