Network Platforms - High Latency to Asia and Australia – Incident details

All systems operational

High Latency to Asia and Australia

Resolved
Degraded performance
Started about 2 months agoLasted about 16 hours

Affected

IP Transit

Degraded performance from 12:42 PM to 4:38 AM

General Status IP Transit

Degraded performance from 12:42 PM to 4:38 AM

CT1 - PCCW AS3491

Degraded performance from 12:42 PM to 4:38 AM

JB1 - PCCW AS3491

Degraded performance from 12:42 PM to 4:38 AM

Updates
  • Resolved
    Resolved

    Good day,

    Please kindly note that the high latency to some destinations in Asia and Australia has returned to normal. We will share the RFO as soon as it becomes available.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 174ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 248ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms