Network Platforms - High Latency to Asia and Australia – Incident details

All systems operational

High Latency to Asia and Australia

Resolved
Degraded performance
Started 1 day agoLasted about 7 hours

Affected

IP Transit

Degraded performance from 11:19 PM to 6:07 AM

General Status IP Transit

Degraded performance from 11:19 PM to 6:07 AM

JB1 - PCCW AS3491

Degraded performance from 11:19 PM to 6:07 AM

Updates
  • Resolved
    Resolved

    Good day

    The latency increase was due to one of the segments in the provider's network being taken offline for emergency maintenance. Traffic was re-routed over a longer path. All work has been completed and latency to Asia and down under is back to normal.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 175ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 195ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms