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About This Site

Welcome to our infrastructure status page. This platform provides you with the ability to monitor and stay updated on any issues that may be affecting your services. Here, you can track the progress of resolving these issues. We encourage you to subscribe to receive automated notifications via email, to stay informed.

Stickied Incidents

17th June 2024

DB1 - JB1 - Seacom JB1-DB1 Seacom (DB1/JBG2/10GE/017/M) is down

Good day,

Incident Date : 17-06-2024 Incident Time : 09:58

Description : JB1-DB1 Seacom (DB1/JBG2/10GE/017/M) is down. We'll keep you updated

This issue has been logged with the provider.

Please note clients with protected services should be unaffected by this incident.

If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

Kind regards, Network Platforms

  • Good day,

    RFO: The NLD link has been fixed and now it is working stable

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    Update : Team reached at fault location & work in progress to restore the service.

    We'll keep you informed on progress.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    Update: Network outage degraded between Teraco Isando <> Germiston in service provider's network. Seacom technician tested and found 3.1 DB loss at 12.029Km from Teraco Isando. Their team reached at fault location & waiting for ETR for restoration of service. We will share you next progressive update shortly.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    Update : The link JB1-DB1 Seacom (DB1/JBG2/10GE/017/M) is down again. The issue was already escalated. More updates to come.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    RFO: Currently, the link is UP.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    Update : This is to inform you that, Services were affected due to fiber damaged by TLB at 28.1km from New Germany towards Pietermaritzburg due to construction work in service provider network.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • 16th June 2024

    DB1- JB1 - Liquid Liquid NLD JB1 - DB1

    Good day,

    Incident Date : 16-06-2024 Incident Time : 03:48

    Description : Liquid NLD Johannesburg - Durban Liquid NLD link between Johannesburg and Durban is down.

    This issue has been logged with the provider.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    RFO: Liquid NLD Johannesburg - Durban The link is operational and stable. RFO from provider: Services are affected Due to the change CHG0077983||Pietermaritzburg and New Germany

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    Update : Liquid NLD JB1-DB1 Update from provider: Services are affected Due to the change CHG0077983||Pietermaritzburg and New Germany

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • 13th June 2024

    DB1 - JB1 - Seacom Seacom JB1-DB1 Down

    Good day,

    Incident Date : 2024/06/13 15:30:14

    Our Seacom NLD between JB1-DB1 is down

    This issue has been logged with the provider.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    RFO: Our DB1-JB1 Seacom link is up and stable. Provider confirmed network repairs.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    Update : Please note that our Seacom DB1-JB1 NLD is back up, we're still following with the provider to confirm permanent repairs.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    Update : Please note that the provider team tested and found fiber damaged at 26.26km from New Germany towards Pietermaritzburg.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    Update on DB1-JB1 Seacom: Provider is still investigation the issue and found a network outage between DBT_Teraco and Pietermaritzburg.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • 10th June 2024

    DB1 - JB1 - Openserve Openserve NLD JB1-DB1 Down

    Good day,

    Incident Date and Time : 2024/06/10 09:58:39

    Our Openserve NLD between JB1-DB1 is down

    This issue has been logged with the provider.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    NLD is back up and stable

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • 8th June 2024

    Liquid eFTTB - JB1 Liquid aggregation cross connect 027ISAN2362014139845 - SO132566 is down

    Good day,

    Incident Date : 08-06-2024 Incident Time : 10.15

    Description : Liquid aggregation cross connect 027ISAN2362014139845 - SO132566 Liquid aggregation cross connect 027ISAN2362014139845 - SO132566 is down

    This issue has been logged with the provider.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    Connectivity has been restored.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    Update : Liquid aggregation cross connect 027ISAN2362014139845 - SO132566 Update from provider: Please note that, Technician has been dispatched for investigation. ETA is 11.45.

    We will share next update accordingly.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Good day,

    Update : Liquid aggregation cross connect 027ISAN2362014139845 - SO132566 Link is affected by a Major Electrical Maintenance at the JB1 East Isando Data Centre TEM3 B FEED. More updates will follow.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards, Network Platforms

  • Maintenance
    cPanel webserver emergency maintenance 22H00 19 June 2024

    Date : 19 June 2024 Time : 22H00 - 01H00

    Please note the cPanel web servers will be down while we perform critical maintenance and updates on them.

    If you have any queries regarding this maintenance please contact support@networkplatforms.co.za

    Liquid Planned Change scheduled on JB1-CT1 NLD - 29th June 2024 from 08H00 to 13H00

    Liquid Planned Change scheduled at Vereeniging on the 29th of June 2024 from 08H00 to 13H00.

    To replace faulty RAMAN card at Vereeniging from Koppies Direction in Huawei DWDM

    IMPACT: Services will experience an intermittent 50ms switching hit.

    Customers with protected services will be unaffected by this maintenance

    Past Incidents

    22nd June 2024

    No incidents reported

    21st June 2024

    No incidents reported

    20th June 2024

    No incidents reported

    19th June 2024

    No incidents reported