Network Platforms - Status Page

System Under Maintenance

JB1-DB1 NLD High Latency
  • Investigating
    Investigating

    Good day,

    We are currently experiencing higher-than-normal latency between Johannesburg and Durban.

    Current Observations:

    Johannesburg to Durban: Latency has increased to 40ms (normal baseline: ~7-9ms)

    There is ongoing maintenance both NLD1 and NLD2 running between Durban and Johannesburg as per previous notification.

    Regards,
    Network Platforms

unexpected VMNode reboots
  • Identified
    Identified

    Good day

    We are investigating an issue where two of our VMNodes restarted unexpectedly after the scheduled maintenance work had been completed. This affected nodes 146(twice) and node 147. The nodes rebooted within 30minutes of each other resulting in HA restarting the VMs on other available nodes.

    Preliminary investigation suggest that an oversubscription of memory is the cause and our engineers are busy manually rebalancing workloads on the cluster to ensure that no single node is oversubscribed.

    Regards

    Network Platforms

NLD Scheduled Maintenance 2026-02-07 Planned Maintenance NLD 1 and NLD 2
Scheduled for February 07, 2026 at 4:00 AM – February 09, 2026 at 3:00 AM 2 days
  • In progress
    February 07, 2026 at 4:00 AM
    In progress
    February 07, 2026 at 4:00 AM
    Maintenance is now in progress
  • Planned
    February 07, 2026 at 4:00 AM
    Planned
    February 07, 2026 at 4:00 AM

    Good day,

    Please be advised of the following scheduled maintenance:

    Maintenance Window:
    Start: 07 February 2026 at 06:00
    End: 09 February 2026 at 05:00

    Description:
    The supplier’s maintenance team will be working on NLD 1 and NLD 2, conducting link testing to improve network performance. Testing will be done one node at a time, and services will be restored before moving to the next node. During testing, backhauls will be temporarily disconnected, which may result in intermittent downtime.

    Impact:
    No client impact is expected, as traffic will fail over to redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za.

    Kind regards,
    Network Platforms

Planned Maintenance: Johannesburg Virtual Hosting Environment 8-9 Feb 25
Scheduled for February 08, 2026 at 1:00 PM – February 09, 2026 at 3:00 AM about 14 hours
  • In progress
    February 08, 2026 at 1:00 PM
    In progress
    February 08, 2026 at 1:00 PM
    Maintenance is now in progress
  • Planned
    February 08, 2026 at 1:00 PM
    Planned
    February 08, 2026 at 1:00 PM

    Planned Maintenance Notice

    Johannesburg Virtual Hosting Environment


    Maintenance Window

    Dates: 6 – 9 February 2025


    Schedule:

    • Friday, 6 February 2025: 22:00 – 05:00 (7 February)

    • Saturday, 7 February 2025: 22:00 – 05:00 (8 February)

    • Sunday, 8 February 2025: 15:00 – 05:00 (9 February)


    Description

    Network Platforms will be performing planned maintenance to relocate the Virtual Nodes and Storage Infrastructure from Teraco JB1 Datacentre to the Digital Parks Africa Samrand Datacentre.

    Expected Impact

    • No service downtime is anticipated for client virtual machines or hosted services.

    • Virtual machines will be live-migrated to active nodes while individual nodes are being relocated.

    • Backup schedules may be temporarily disrupted during the maintenance windows.


    Affected Services

    • Proxmox Virtual Environment

    • cPanel Hosting Environment (including hosted email services)

    • VoIP servers and PBXs

    • Backup services


    Fallback Plan

    In the event of unforeseen issues, all affected systems will be reverted to their current operational location to ensure service continuity.


    Additional Information

    Network Platforms engineers will closely monitor all systems throughout the maintenance period to ensure stability and performance. Should any unexpected impact occur, clients will be notified accordingly.

    If you have any questions or concerns, please contact our support team.

Voice - Maintenance - 2026-02-10 - Provider Edge Routers - Software Upgrade
Scheduled for February 10, 2026 at 8:00 PM – February 11, 2026 at 12:00 AM about 4 hours
  • Planned
    February 10, 2026 at 8:00 PM
    Planned
    February 10, 2026 at 8:00 PM

    Good day,

    Schedule: 2026-02-10 22:00 - 2026-02-11 02:00


    Overview : Voice engineers will be performing upgrades on the primary set of Provider Edge Routers.


    Impact : Intermittent drops of the VOIP Service can be expected, but all care will be taken to filter traffic 15 minutes prior to starting maintenance on a router to automatically re-route traffic to alternative paths.


    Risk : Medium

    Expected Downtime : 1-2 minutes.



    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS

    Regards

    Network Platforms

DB1-JB1 NLD Scheduled Maintenance 2026-02-11 Planned Maintenance NLD 1
Scheduled for February 11, 2026 at 8:00 PM – February 12, 2026 at 3:00 AM about 7 hours
  • Planned
    February 11, 2026 at 8:00 PM
    Planned
    February 11, 2026 at 8:00 PM

    Good day,

    Please be advised of the following scheduled maintenance:

    Maintenance Date and Time:

    Maintenance Start Time : 2026-02-11 22:00

    Maintenance End Time : 2026-02-12 05:00

    Maintenance Description:

    The supplier will do permanent repair on the damaged optical fibre infrastructure between Ladysmith and Estcourt.

    Services will be down for a maximum duration of 5 hours; other services will experience an intermittent 50ms switching hit

    Impact Description:

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards

    Network Platforms

Scheduled Electrical Maintenance Notification – Teraco JB1 DC3_I07 15/02/26
Scheduled for February 15, 2026 at 6:00 AM – 3:00 PM about 9 hours
  • Planned
    February 15, 2026 at 6:00 AM
    Planned
    February 15, 2026 at 6:00 AM

    Dear Valued Customer,

    Please be advised of a scheduled electrical maintenance activity at Teraco JB1, affecting cabinet DC3_I07, as detailed below.

    Maintenance Details
    Date: 15 January 2026
    Time: 08:00 – 17:00

    Scope of Work
    Teraco technicians will be replacing the B Feed PDU within the rack. The current PDU’s network management card is faulty and is generating inaccurate power readings, resulting in repeated false alarms and logged events.

    Expected Impact

    • All single-corded devices connected to the B Feed will experience a loss of power during the maintenance window.

    • Dual-corded devices will not be impacted, provided they are correctly connected to both A and B feeds.

    Fallback / Rollback Plan
    Should any unforeseen issues arise during the maintenance, the existing B Feed PDU will be reinstalled to restore the environment to its original state.

    Should you have any questions or require further clarification, please contact our support desk ahead of the maintenance window. E-mail support@networkplatforms.co.za

    Thank you for your understanding and cooperation.

    Kind regards,
    Network Platforms

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