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Voice - Maintenance - 2026-02-10 - Provider Edge Routers - Software Upgrade
Scheduled for February 10, 2026 at 8:00 PM – February 11, 2026 at 12:00 AM about 4 hours
  • Planned
    February 10, 2026 at 8:00 PM
    Planned
    February 10, 2026 at 8:00 PM

    Good day,

    Schedule: 2026-02-10 22:00 - 2026-02-11 02:00


    Overview : Voice engineers will be performing upgrades on the primary set of Provider Edge Routers.


    Impact : Intermittent drops of the VOIP Service can be expected, but all care will be taken to filter traffic 15 minutes prior to starting maintenance on a router to automatically re-route traffic to alternative paths.


    Risk : Medium

    Expected Downtime : 1-2 minutes.



    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS

    Regards

    Network Platforms

DB1-JB1 NLD Scheduled Maintenance 2026-02-11 Planned Maintenance NLD 1
Scheduled for February 11, 2026 at 8:00 PM – February 12, 2026 at 3:00 AM about 7 hours
  • Planned
    February 11, 2026 at 8:00 PM
    Planned
    February 11, 2026 at 8:00 PM

    Good day,

    Please be advised of the following scheduled maintenance:

    Maintenance Date and Time:

    Maintenance Start Time : 2026-02-11 22:00

    Maintenance End Time : 2026-02-12 05:00

    Maintenance Description:

    The supplier will do permanent repair on the damaged optical fibre infrastructure between Ladysmith and Estcourt.

    Services will be down for a maximum duration of 5 hours; other services will experience an intermittent 50ms switching hit

    Impact Description:

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards

    Network Platforms

Scheduled Electrical Maintenance Notification – Teraco JB1 DC3_I07 15/02/26
Scheduled for February 15, 2026 at 6:00 AM – 3:00 PM about 9 hours
  • Planned
    February 15, 2026 at 6:00 AM
    Planned
    February 15, 2026 at 6:00 AM

    Dear Valued Customer,

    Please be advised of a scheduled electrical maintenance activity at Teraco JB1, affecting cabinet DC3_I07, as detailed below.

    Maintenance Details
    Date: 15 January 2026
    Time: 08:00 – 17:00

    Scope of Work
    Teraco technicians will be replacing the B Feed PDU within the rack. The current PDU’s network management card is faulty and is generating inaccurate power readings, resulting in repeated false alarms and logged events.

    Expected Impact

    • All single-corded devices connected to the B Feed will experience a loss of power during the maintenance window.

    • Dual-corded devices will not be impacted, provided they are correctly connected to both A and B feeds.

    Fallback / Rollback Plan
    Should any unforeseen issues arise during the maintenance, the existing B Feed PDU will be reinstalled to restore the environment to its original state.

    Should you have any questions or require further clarification, please contact our support desk ahead of the maintenance window. E-mail support@networkplatforms.co.za

    Thank you for your understanding and cooperation.

    Kind regards,
    Network Platforms

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