Some systems are experiencing issues

About This Site

Welcome to our infrastructure status page. This platform provides you with the ability to monitor and stay updated on any issues that may be affecting your services. Here, you can track the progress of resolving these issues. We encourage you to subscribe to receive automated notifications via email, to stay informed.

Maintenance
Upstream VOIP Maintenance 16th May 22H00 to 04H00

Date: 16th May Time: 22H00 to 04H00 Expected Downtime: 10 to 15 minutes

Upstream VOIP provider is doing maintenance on the 16th of May this will affect domestic call routing during the maintenance windows.

Kind regards, Network Platforms

Past Incidents

20th May 2024

Amazon High latency

Good day,

Please note that we are experiencing high latency with Amazon We have escalated the issue.

If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

Kind regards, Network Platforms

19th May 2024

WACS Connectivity: International Long Distance - WACS

Good day,

Incident Date: 19-05-2024 Incident Time: 16:05

Description: International Long Distance - WACS

We experienced high latency and packet loss on the WACS path between 16:05 and 16:35. This issue has been escalated to our Layer 1 provider to determine the cause of the disruption.

The issue has since been resolved, and the path is now performing at optimal levels. We are closely monitoring the situation to ensure continuous, high-quality service.

If you experience any further issues, please log a ticket via support@networkplatforms.co.za.

Kind regards,

Network Platforms

18th May 2024

No incidents reported

17th May 2024

No incidents reported

16th May 2024

PRTG - South Africa Monitoring Issues - 06:30 16 May 2024

Good day,

Please note that our Monitoring infrastructure is experiencing some issues. We can confirm this did not affect any services.

You may have received notifications which can be ignored.

If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

Kind regards, Network Platforms

  • Good day

    This is to inform you about the recent monitoring system outage that occurred on May 16th, specifically between 06:30 and 08:05. Upon investigation, it was determined that the outage was caused by a disruption in our Out of Band Monitoring (OOBM) Infrastructure.

    To address this issue and prevent similar occurrences in the future, we have conducted emergency maintenance on our OOBM infrastructure today, May 16th. During this maintenance, we installed crucial system updates aimed at enhancing the resilience and stability of our monitoring systems.

    We sincerely appreciate your patience and understanding during this period of inconvenience. Should you have any questions or concerns, please don't hesitate to reach out.

    Best Regards,

    Network Platforms Team