Network Platforms - Status Page

Experiencing partially degraded performance

Latency Increase between JB1 and DB1 07 Mar 2026
  • Update
    Update

    Latest Update: Our fibre services provider's maintenance team is currently awaiting an update from internal management before they can proceed with the work. Further updates will follow.

    Incident History:
    2026-03-07
    -- 11:16 -- Our initial checks have been completed, and the fault has been logged with our fibre service provider to investigate the incident on-site.
    -- 11:57 -- Our fibre service provider’s maintenance team has been dispatched to investigate the fault. Further updates and the estimated time of arrival will be shared as they become available.
    -- 12:27 -- Estimated time of arrival is 45 minutes to site, to test from the Pietermarizburg (PMB), Further updates to follow.
    -- 13:17 -- Technician is on site investigating the fault, Further updates to follow.
    -- 14:00 -- The technician is currently on site but is experiencing difficulty gaining access. An update will be provided once access has been obtained.

  • Identified
    Identified

    Latest Update: Estimated time of arrival is 45 minutes to site, to test from the Pietermarizburg (PMB), Further updates to follow.

    Outage History:

    2026-03-07

    -- 11:16 -- Our initial checks have been completed, and the fault has been logged with our fibre service provider to investigating the incident on-site.

    -- 11:57 -- Our fibre service provider’s maintenance team has been dispatched to investigate the fault. Further updates and estimated time of arrival will be shared as they become available.

  • Investigating
    Investigating

    Good day

    We are experiencing increased latency on traffic between Durban and Johannesburg. We are investigating the issue in collaboration with our providers.

    Current Observations:

    Johannesburg to Durban: Latency has increased to 20-24ms (normal baseline: ~7-10ms)


    Regards

    Network Platforms

DB1-CT1 NLD Scheduled Maintenance 2026-03-07 Planned Maintenance NLD 6
Scheduled for March 07, 2026 at 6:00 AM – 4:00 PM about 10 hours
  • In progress
    March 07, 2026 at 6:00 AM
    In progress
    March 07, 2026 at 6:00 AM
    Maintenance is now in progress
  • Planned
    March 07, 2026 at 6:00 AM
    Planned
    March 07, 2026 at 6:00 AM

    Good day,

    Please be advised of the following scheduled maintenance.

    Maintenance Date and Time:

    Maintenance Start Time : 2026-03-07, 08:00

    Maintenance End Time : 2026-03-07 18:00

    Maintenance Description:

    Supplier urgently need to cutover on Core 72F and 144. Cable got damaged by TLB.

    Water department damaged manhole between COR-UC-03710 and 3744. New cable to be installed.

    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards
    Network Platforms

DB1-CT1 NLD Scheduled Maintenance 2026-03-09 Planned Maintenance
Scheduled for March 09, 2026 at 7:00 PM – March 10, 2026 at 5:00 AM about 10 hours
  • Planned
    March 09, 2026 at 7:00 PM
    Planned
    March 09, 2026 at 7:00 PM

    Good day,

    Please be advised of the following scheduled maintenance.

    Maintenance Date and Time:

    Maintenance Start Time : 2026-03-09 21:00

    Maintenance End Time : 2026-03-10 07:00

    Maintenance Description:

    The provider will be conducting a service affecting maintenance for rehabilitation of fibres at hand hole BH001995 route AGGR 1.1 (144F) and NB30P36 Cables 1-3 (144F) and 3x cables to relieve congestion.

    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards
    Network Platforms

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