Network Platforms - Status Page

DB1 - JB1 - Openserve East experiencing degraded performance

JB1-DB1 Openserve East NLD is experiencing high latency on the link
  • Investigating
    Investigating

    Good day,

    Incident Date : 26-07-2024

    Incident Time : 11:10


    Description :

    JB1-DB1 Openserve East NLD is experiencing high latency on the link.


    This issue has been logged with the provider.


    Please note clients with protected services should be unaffected by this incident.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

Network Platforms CloudPBX - Planned Maintenance Sunday 28 July 2024
Scheduled for July 28, 2024 at 1:00 PM – 2:00 PM about 1 hour
  • Planned
    July 28, 2024 at 1:00 PM
    Planned
    July 28, 2024 at 1:00 PM

    On Sunday 28 July 2024, we are planning maintenance on our Network Platforms CloudPBX JB1 Server. We will be updating the server to the latest updates.

    Time: 15h00 - 16H00

    Service affected:
    Network Platforms CloudPBX Tenants

Out of Band Mangement network maintenance 30 July 01H00
Scheduled for July 29, 2024 at 11:00 PM – July 30, 2024 at 2:00 AM about 3 hours
  • Planned
    July 29, 2024 at 11:00 PM
    Planned
    July 29, 2024 at 11:00 PM

    Dear client,

    We would like to inform you of an upcoming maintenance event scheduled for Tuesday, 30 July 2024.

    Maintenance Details:

    OOBM Network Maintenance - OOBM Switch Hardware Upgrades

    • Date: Tuesday, 30 July 2024

    • Time: 01:00 to 04:00 AM

    Service Impact:

    Intermittent connectivity for 30-60 minutes during this time frame for some clients.

    Please note, that this will only affect monitoring during the maintenance period, all client services will be unaffected.

    Kind regards,

    Network Platforms

Recent notices

July 27, 2024

July 26, 2024

JB1-DB1 Openserve East NLD is experiencing high latency on the link
  • Investigating
    Investigating

    Good day,

    Incident Date : 26-07-2024

    Incident Time : 11:10


    Description :

    JB1-DB1 Openserve East NLD is experiencing high latency on the link.


    This issue has been logged with the provider.


    Please note clients with protected services should be unaffected by this incident.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

July 25, 2024

Voice - Edge Router updates - 25 July 23H00
  • Completed
    July 26, 2024 at 12:00 AM
    Completed
    July 26, 2024 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    July 25, 2024 at 9:00 PM
    In progress
    July 25, 2024 at 9:00 PM
    Maintenance is now in progress
  • Planned
    July 25, 2024 at 9:00 PM
    Planned
    July 25, 2024 at 9:00 PM

    Schedule: 2024-07-25 23H00 until 2024-07-26 02H00

    Engineers will be performing edge router updates.

    Impact : Intermittent connectivity drops can be expected, but all care will be taken to filter traffic 15 minutes prior to starting maintenance on a router to automatically re-route traffic to alternative paths.

    Risk : Medium

    Expected Downtime : 5-10 minutes for some services

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - Internal

    Voice - International

    Web Portals and APIs

July 24, 2024

NLD JB1-DB1 Openserve East is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve East NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    Incident Date : 25-07-2024

    Incident Time : 02:00


    Description :

    Our NLD JB1-DB1 Openserve East is down.


    This issue has been logged with the provider.


    Please note clients with protected services should be unaffected by this incident.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

JB1-DB1 Seacom NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Seacom NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Update

    Good day,

    Update:
    A network outage is observed between Ladysmith and Harrismith. The provider is investigating further.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Seacom NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 Openserve East NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve East NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve East NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

July 23, 2024

JB1-CT1 Seacom increased latency.
  • Resolved
    Resolved

    Good day,

    RFO:

    The latency is back to normal on the JB1-CT1 Seacom link.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day,

    Incident Date : 23-07-2024
    Incident Time : 19:50

    Description :
    The NLD JB1-CT1 Seacom link

    This issue has been logged with the provider.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards,
    Network Platforms

Liquid Maintenance NLD JB1-DB1 23rd July 2024 18H00
  • Completed
    July 23, 2024 at 10:00 PM
    Completed
    July 23, 2024 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    July 23, 2024 at 4:00 PM
    In progress
    July 23, 2024 at 4:00 PM
    Maintenance is now in progress
  • Planned
    July 23, 2024 at 4:00 PM
    Planned
    July 23, 2024 at 4:00 PM

    Scheduled:

    Start : 23rd July 18H00

    End : 23th July 23H59

    Please take note of a Liquid Planned Change scheduled to relocate the NLD1 fibre route between Harrismith and Ladysmith (Van Reenen Pass). The road contractor will start core drilling on top of our route so due to road construction they have to do this change as the infrastructure will be damaged by the contractors if they do not relocate on the 23rd July 2024 from 18:00 - 23rd July 2024 at 23:59.

    Impact: Services will be down for a maximum duration of 3Hrs, other services will experience an intermittent 50ms switching hit.

    Please note, that clients with protected services will be unaffected during this maintenance window.

    Kind regards,

    Network Platforms

Network Platforms Backup Storage outage.
  • Resolved
    Resolved

    This incident has been resolved.

    We have resolved a bottleneck on our storage area network that was slowing down the backup

  • Investigating
    Investigating

    Good day,

    Incident Date: 22-07-2024

    Incident Time: 08:00


    Description :

    Our Backup Storage is down


    Service Affected:
    Virtual Environment backups

    Please note, that we are experiencing an issue on our Backup Storage. Engineers are working to resolve the problem; updates will follow.



    Kind regards,

    Network Platforms

JB1-DB1 NLD Openserve West 102667830 is down
  • Resolved
    Resolved

    Good day,

    RFO:

    Link is up and stable.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day,

    Incident Date : 23-07-2024

    Incident Time : 13:23


    Description :

    JB1-DB1 NLD Openserve West 102667830 is down.


    This issue has been logged with the provider.


    Please note clients with protected services should be unaffected by this incident.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

JB1-DB1 NLD Openserve East 103074830 is down
  • Resolved
    Resolved

    Good day,

    RFO:

    Link is up and stable.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day,

    Incident Date : 23-07-2024

    Incident Time : 13:23


    Description :

    JB1-DB1 NLD Openserve East 103074830 is down.


    This issue has been logged with the provider.


    Please note clients with protected services should be unaffected by this incident.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

July 22, 2024

VOIP - Service
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    Incident Date: 22-07-2024

    Incident Time: 11:00


    Description :

    VoIP - services

    Please note, we are experiencing intermittent service on VoIP. Engineers are investigating the issue; updates will follow.



    Kind regards,

    Network Platforms

Seacom NLD to Durban DB1/JBG2/10GE/017/M is down
  • Resolved
    Resolved

    Good day,

    RFO:

    Link is up and stable.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Identified
    Identified

    Good day,

    Update :

    As per latest update from service provider team, they have tested and found fiber damaged at

    10.1km from Ladysmith.

    More updates to follow.


    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day,

    Incident Date : 22-07-2024

    Incident Time : 10:53


    Description :

    Seacom NLD to Durban DB1/JBG2/10GE/017/M is down.


    This issue has been logged with the provider.


    Please note clients with protected services should be unaffected by this incident.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

July 21, 2024

Liquid NLD JB1-CT1 : Planned Change scheduled at Teraco Cape Town on the 21st July 2024 06H00
  • Completed
    July 21, 2024 at 6:00 PM
    Completed
    July 21, 2024 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    July 21, 2024 at 4:00 AM
    In progress
    July 21, 2024 at 4:00 AM
    Maintenance is now in progress
  • Planned
    July 21, 2024 at 4:00 AM
    Planned
    July 21, 2024 at 4:00 AM

    Scheduled: 21 July 2024 06H00 to 20H00

    Affected Service: NLD path JB1-CT1

    Please take note of Liquid Intelligent Technologies Planned Change scheduled at Teraco Cape Town on the 21st July 2024 from 06:00 - 20:00 (GMT: +02:00). We need to migrate services from the Cisco ASR9006 to ASR9903 device.

    The current device has reached the end of its life and no longer has support from the vendor.

    IMPACT: Services will be down for a maximum duration of 30 Minutes per service.

    Clients with protected services will be unaffected.

    Kind regards,

    Network Platforms

July 20, 2024

JB1-CT1 Liquid NLD increased latency
  • Resolved
    Resolved

    Good day,

    RFO:

    Techs replaced 500 meters of 24 core fibre damaged by a tree


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Identified
    Update

    Good day,

    Update :

    Liquid JB1-CT1 NLD

    Update from provider: Third-party TFR fiber break at 59km from Theunissen. Techs are replacing about 500m of 24 core fiber damaged by a tree. ETR 03:00 SAST


    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Identified
    Identified

    Good day,

    Update :

    Liquid Jb1-Ct1 NLD

    Update from provider: Currently, services running on the protection path due to the main path fiber cut b/w Hennenman to Theunissen.


    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day,

    Incident Date : 21-07-2024

    Incident Time : 23:51


    Description :

    JB1-CT1 Liquid NLD

    Liquid NLD 027CAPE292000362523 between Johannesburg and Capetown has increased latency.


    This issue has been logged with the provider.


    Please note clients with protected services should be unaffected by this incident.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

July 19, 2024

Liquid Maintenance NLD JB1-DB1 19th July 2024 18H00
  • Planned
    July 19, 2024 at 4:00 PM
    Planned
    July 19, 2024 at 4:00 PM

    Scheduled:

    Start : 19th July 18H00

    End : 20th July 06H00

    Please take note of a Liquid Planned Change scheduled between Durban and New Germany and New Germany to Teraco on the 19th July 2024 from 18:00-20th July 2024 at 06:00. Need to cut over cables between Durban and New Germany and New Germany to Teraco on NLD 1 section 7. The bridge attachment was stolen. A new bridge attachment has been installed and a new cable floated.

    Impact: Services will be down for a maximum duration of 3Hrs, other services will experience an intermittent 50ms switching hit.

    Please note, that clients with protected services will be unaffected during this maintenance window.

    Kind regards,

    Network Platforms

  • Completed
    July 19, 2024 at 7:43 AM
    Completed
    July 19, 2024 at 7:43 AM

    Change has been cancelled, future dates will be communicated from Liquid.

Seacom Maintenance NLD JB1-DB1 - 19th July
  • Completed
    July 20, 2024 at 4:00 AM
    Completed
    July 20, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    July 19, 2024 at 4:00 PM
    In progress
    July 19, 2024 at 4:00 PM
    Maintenance is now in progress
  • Planned
    July 19, 2024 at 4:00 PM
    Planned
    July 19, 2024 at 4:00 PM

    Maintenance has been rescheduled from 21st July to 19th July.

    This serves to inform you that our service provider has scheduled a service affecting planned maintenance in their network.

    Activity window :

    Start Date & Time: 18:00 / 19th July 2024

    End Date & Time: 06:00 / 20th July 2024

    Expected Downtime: 04 Hours.

    Seacom have advised us of maintenance on this route on 19 July.

    Customers with protected services will be unaffected during this maintenance window.

    Kind regards,

    Network Platforms

JB1-CT1 Seacom CPT1/JBG2/10GE/020/ is down
  • Resolved
    Update

    Good day,

    Description : NLD JB1-DB1 Seacom is down.

    RFO detailed update:

    This is to inform you that, Initially service was affected due to the fiber damaged at 40.79km towards Germiston from KLIP, caused by rat bite between Klip and Germiston in the service provider network.

    Further service was impacted due to degradation issue at the Germiston patching point, affecting the connection between equipment and ODF.

    The service was observed to be up after the fiber was spliced by the provider's network team and faulty patch chord replaced at Germiston by the Seacom technicians.

    Restoration was delayed due to security reasons overnight and the arrangement of joint troubleshooting and required resources to resolve the degradation issue

    The restoration is permanent.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards,

    Network Platforms

  • Resolved
    Resolved

    Good day,

    RFO:

    Please note that the NLD link came up at 12:15GMT/20th July 2024


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Identified
    Identified

    Good day,

    Description : NLD JB1-DB1 Seacom is down.

    Update:

    As per the latest update from provider team, the team found the point of break they are now busy in splicing, we'll keep you informed on this matter.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day,

    Incident Date : 20-07-2024

    Incident Time : 14:00

    Description :

    JB1-DB1 Seacom (DB1/JBG2/10GE/017/M) is down.

    We'll keep you updated

    This issue has been logged with the provider.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards,

    Network Platforms

  • Resolved
    Resolved

    Good day,

    RFO:
    The JB1-CT1 Seacom link is back online.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards,
    Network Platforms

  • Identified
    Identified

    Good day,

    Update :

    There is a network outage in backhaul service provider network between Klip<>Germiston.
    More updates to come.


    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day,

    Incident Date : 19-07-2024

    Incident Time : 12:20


    Description :

    JB1-CT1 Seacom CPT1/JBG2/10GE/020/ link is down


    This issue has been logged with the provider.


    Please note clients with protected services should be unaffected by this incident.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

JB1-DB1 Liquid NLD is down
  • Resolved
    Update

    Good day,

    RFO:

    The link is UP.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Resolved
    Resolved

    Good day,

    Update :

    Service affected due to CHG0079406 CHG0079403 -Change for Package G-New Germany and Cato Ridge at Peacevale between manhole KESLA_M_100 and KESLA_M_109 and New Germany and Cato Ridge at Peacevale, between manhole (MTN1014 and MTN1023) and VM1004


    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Liquid NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

July 18, 2024

Network Platforms Phone Lines down. 18 July 2024
  • Resolved
    Resolved

    We are pleased to inform you that the incident has been resolved.

    The issue was traced to a voice service outage with our upstream provider, and as a result, the phone lines are now fully operational.

  • Investigating
    Investigating

    Good day,

    Please note that our Telephone lines are down, engineers are busy investigating the issue. We will advise once resolved.

    You can contact us via our e-mail channel, Support please log a ticket via support@networkplatforms.co.za
    Sales Queries: sales@networkplatforms.co.za
    Account Queries: accounts@networkplatforms.co.za


    Kind regards,

    Network Platforms

Seacom Maintenance NLD JB1-DB1 - 18 July 08H00
  • Completed
    July 19, 2024 at 7:44 AM
    Completed
    July 19, 2024 at 7:44 AM

    Maintenance has been completed

  • In progress
    July 18, 2024 at 6:00 AM
    In progress
    July 18, 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    July 18, 2024 at 6:00 AM
    Planned
    July 18, 2024 at 6:00 AM

    Maintenance has been rescheduled from 13th July to 18th July.

    This serves to inform you that our service provider has scheduled a service affecting planned maintenance in their network.

    Activity window :

    Start Date & Time: 08:00 / 18th July 2024

    End Date & Time: 18:00 / 18th July 2024

    Expected Downtime: 04 Hours.

    Seacom have advised us of maintenance on this route on 13 July.

    Customers with protected services will be unaffected during this maintenance window.

    Kind regards,

    Network Platforms

July 17, 2024

July 16, 2024

Emergency Maintenance - Switch Replacement/Installatio
  • Completed
    July 16, 2024 at 10:00 PM
    Completed
    July 16, 2024 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    July 16, 2024 at 7:00 PM
    In progress
    July 16, 2024 at 7:00 PM
    Maintenance is now in progress
  • Planned
    July 16, 2024 at 7:00 PM
    Planned
    July 16, 2024 at 7:00 PM

    Maintenance Scheduled: Emergency Maintenance - Switch Replacement/Installation

    • Start: 16th July 21:00

    • End: 17th July 00:01


    Dear Valued Customer,


    Please be advised of emergency maintenance scheduled at Teraco JB1 on 16th July 2024 from 21:00 to 17th July 2024 at 00:01. During this period, our engineers will be replacing our decommissioned switches at the JB1 Data Centre.


    Impact: No impact on customers is anticipated.


    Regards,

    Network Platforms

NLD JB1-DB1 Openserve East
  • Resolved
    Resolved

    Good day,

    RFO:
    The Openserve NLD JB1-DB1 link is back online.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards,
    Network Platforms

  • Investigating
    Investigating

    Good day,

    Description : Our Openserve East NLD path between JB1 and DB1 is down.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you are on a protected service and experiencing any issues, please log a ticket via support@networkplatforms.co.za

    Kind regards,

    Network Platforms

  • Resolved
    Resolved

    Good day,

    RFO:
    The NLD JB1-DB1 Openserve link is back online.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards,
    Network Platforms

  • Identified
    Identified

    Good day,

    Update :

    OpenServe are still investigating the cause of the outage.


    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    NLD JB1-DB1 Openserve East is down.
    The issue was escalated.
    We'll update you asap.

July 15, 2024

July 14, 2024

Show notice history