Network Platforms - Status Page

Experiencing partial outage

JB1-DB1 Liquid NLD is down
  • Identified
    Identified
    Update:  Team got slack on one direction. now opening pilot holes on the other side

More update to follow.
  • Monitoring
    Monitoring
    Fault located, cables have been damaged by contractors that were installing new water pipes. team now waiting for civil team to assist.


    The civil team is to arrive on-site. Tentative ETA 2 hrs..

  • Identified
    Identified

    Liquid Tech Team on site identified the suspected point of Break. Waiting for Civil Teams.

    Next update to follow.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Liquid NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 Seacom NLD is down
  • Identified
    Update

    As per the latest update from Seacom, Teams are currently experiencing difficulties with pulling fibre from one side. However, the other side's fibre slack is okay.


    We will keep you updated on the progress of this fault.

  • Identified
    Identified

    As per the latest updates from the provider team, the technical team is at Welkomfarm site, testing will start soon after that.

    Further Updates to follow.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Seacom NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Connectivity - JB1 - Firewall Outage 17 October 2024
  • Monitoring
    Monitoring

    The Firewall vendor has successfully extracted the logs from the High Availability (HA) pair and is now conducting a thorough analysis to identify the incident's root cause. Once the investigation is complete, we will be provided with their findings.

  • Investigating
    Investigating

    Good day,

    Incident Date: 17 October 2024

    Incident Time: 12:15


    Description:

    We experienced an outage on the Hosted Firewall JB1, resulting in a temporary loss of access to the firewall and disruptions to services reliant on it.


    This incident has been escalated to the vendor for further investigation.


    Please note that all services are currently operational.


    If you encounter any further issues, kindly log a ticket with us at support@networkplatforms.co.za.


    Kind regards,

    Network Platforms

Maintenance - 2024-10-24 - Voice Firewall HA Set Software Upgrade
Scheduled for October 24, 2024 at 9:00 PM – October 25, 2024 at 2:00 AM about 5 hours
  • Planned
    October 24, 2024 at 9:00 PM
    Planned
    October 24, 2024 at 9:00 PM

    Schedule: 2024-10-24 23:00:00 - 2024-10-25 04:00:00 Overview: Backspace engineers will be performing software upgrades on the HA set of firewalls.

    Impact: Upstream VOIP POILS/Trunks


    Risk : High
    Expected Downtime : 5 - 10 minutes

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - Internal

    Voice - International

LD8 London Edge router maintenance 31st October 00H01
Scheduled for October 30, 2024 at 10:00 PM – October 31, 2024 at 4:00 AM about 6 hours
  • Planned
    October 30, 2024 at 10:00 PM
    Planned
    October 30, 2024 at 10:00 PM

    Date: Thursday, October 31, 2024

    Time: 00H01 to 06H00

    Description:

    • The London POP will be reconfigured to use route reflectors, similar to the South African router configuration.

    • AS328832 will be removed, and only AS37497 will be used in London.

    Impact:

    • IP Transit via London may experience brief outages during the reconfiguration process.

    • IP Transit traffic will be rerouted via South Africa breakout during the outage.

    Rollback (if required):

    • Restore configurations

Recent notices

October 22, 2024

JB1-CT1 Liquid NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Liquid NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Liquid NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 Liquid NLD is down
  • Identified
    Identified
    Update:  Team got slack on one direction. now opening pilot holes on the other side

More update to follow.
  • Monitoring
    Monitoring
    Fault located, cables have been damaged by contractors that were installing new water pipes. team now waiting for civil team to assist.


    The civil team is to arrive on-site. Tentative ETA 2 hrs..

  • Identified
    Identified

    Liquid Tech Team on site identified the suspected point of Break. Waiting for Civil Teams.

    Next update to follow.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Liquid NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 Seacom NLD is down
  • Identified
    Update

    As per the latest update from Seacom, Teams are currently experiencing difficulties with pulling fibre from one side. However, the other side's fibre slack is okay.


    We will keep you updated on the progress of this fault.

  • Identified
    Identified

    As per the latest updates from the provider team, the technical team is at Welkomfarm site, testing will start soon after that.

    Further Updates to follow.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Seacom NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

October 21, 2024

VOIP - Network Platforms CloudPBX JB1 Server 21 October 2024 Emergency Maintenance
  • Completed
    October 21, 2024 at 7:00 PM
    Completed
    October 21, 2024 at 7:00 PM
    Maintenance has completed successfully
  • In progress
    October 21, 2024 at 6:00 PM
    In progress
    October 21, 2024 at 6:00 PM
    Maintenance is now in progress
  • Planned
    October 21, 2024 at 6:00 PM
    Planned
    October 21, 2024 at 6:00 PM

    Dear Customer,

    Please be advised of emergency maintenance scheduled for 21 October 2024. During this window, we will be performing essential updates on our Network Platforms CloudPBX JB1 Server to ensure optimal performance and security.

    Maintenance Window:
    Date: 21 October 2024
    Time: 20:00 – 21:00


    Services Affected:

    • Network Platforms CloudPBX Tenants


    We aim to minimize disruption, but you may experience brief service interruptions during maintenance.

    If you have any questions or encounter any issues after the maintenance, don't hesitate to contact our support team at support@networkplatforms.co.za.

Monitoring Issues - Start
  • Resolved
    Resolved

    Good day,


    Please note that our monitoring infrastructure is up and running as expected. We can confirm this did not affect any services.


    You may have received notifications that can be ignored.


    If you are experiencing any issues, please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day,

    Please note that our Monitoring infrastructure is experiencing some issues. We can confirm this did not affect any services.


    You may have received notifications which can be ignored.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

Liquid Emergency Maintenance NLD JB1-DB1 - 21st October 18H00
  • Completed
    October 22, 2024 at 4:00 AM
    Completed
    October 22, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    October 21, 2024 at 4:00 PM
    In progress
    October 21, 2024 at 4:00 PM
    Maintenance is now in progress
  • Planned
    October 21, 2024 at 4:00 PM
    Planned
    October 21, 2024 at 4:00 PM

    Dear Customer,

     

    Please take note of a Liquid Emergency Change scheduled on Marianhill between New Germany and PMB on NLD1 section 6 on the 21st October  2024 from 18h00 to 22nd October 2014 at 06h00. They urgently need to repair damaged cables at Marianhill that were damaged by excavator during the floods. Cables were relocated and new cables were floated . They are currently at risk of getting damaged by vandalism or fire as the cable is lying above ground.

      

    IMPACT: Services will be down for a maximum duration of 2Hrs during the change.

     

    Affected Services: NLD JB1-DB1

     

    Reason for Change:

     

    To repair damaged cables at Marianhill that were damaged by excavator during the floods. Cables were relocated and new cables were floated .We are currently at risk of getting damaged by vandalism or fire as cable is lying above ground.

    Clients with protected services will be unaffected by this maintenance.

    If you have any questions regarding this maintenance, please email support@networkplatforms.co.za

    Regards,

    Network Platforms

October 20, 2024

JB1-CT1 Fibreco NLD Emergency Maintenance 20 Oct 24
  • Completed
    October 20, 2024 at 2:00 PM
    Completed
    October 20, 2024 at 2:00 PM
    Maintenance has completed successfully
  • In progress
    October 20, 2024 at 6:00 AM
    In progress
    October 20, 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    October 20, 2024 at 6:00 AM
    Planned
    October 20, 2024 at 6:00 AM

    Dear Valued Client,

    This serves to inform you that Fibreco has scheduled an emergency service affecting planned maintenance in their network, affecting our JB1-CT1 NLD.

     

    Main Activity Window:

    Start time: - 08:00 /20th Oct 2024

    End time: - 18:00 /20th Oct 2024

    Expected Downtime: 08 Hours

     

    Clients with a protected NLD service should not be affected.

    Regards

    Network Platforms

October 19, 2024

October 18, 2024

JB1-CT1 Openserve Increased Latency
  • Resolved
    Resolved

    Good day

    The latency on our JB1-CT1 NLD is back to normal. Openserve report that they had a dual path failure on the network and the circuit had been re-routed over a longer physical path.

    The failures have since been repaired.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    Incident Date : 18-10-2024
    Incident Time : 06:00

    Description :
    The NLD JB1-CT1 Openserve link

    This issue has been logged with the provider.

    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards,
    Network Platforms

October 17, 2024

Connectivity - JB1 - Firewall Outage 17 October 2024
  • Monitoring
    Monitoring

    The Firewall vendor has successfully extracted the logs from the High Availability (HA) pair and is now conducting a thorough analysis to identify the incident's root cause. Once the investigation is complete, we will be provided with their findings.

  • Investigating
    Investigating

    Good day,

    Incident Date: 17 October 2024

    Incident Time: 12:15


    Description:

    We experienced an outage on the Hosted Firewall JB1, resulting in a temporary loss of access to the firewall and disruptions to services reliant on it.


    This incident has been escalated to the vendor for further investigation.


    Please note that all services are currently operational.


    If you encounter any further issues, kindly log a ticket with us at support@networkplatforms.co.za.


    Kind regards,

    Network Platforms

October 16, 2024

JB1-DB1 DFA NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

October 15, 2024

JB1-DB1 DFA NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Voice - Maintenance - 2024-10-15 - General server maintenance
  • Completed
    October 16, 2024 at 2:00 AM
    Completed
    October 16, 2024 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    October 15, 2024 at 8:00 PM
    In progress
    October 15, 2024 at 8:00 PM
    Maintenance is now in progress
  • Planned
    October 15, 2024 at 8:00 PM
    Planned
    October 15, 2024 at 8:00 PM

    Schedule: 2024-10-15 22:00:00 - 2024-10-16 04:00:00

    Overview : Engineers will be performing general maintenance on servers.

    Impact : Some services will be unavailable for short moments of time during the maintenance window
    Risk : Low
    Expected Downtime : 5-10 minutes for some services

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - Internal

    Voice - International

JB1-DB1 DFA NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

October 14, 2024

JB1-DB1 DFA NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

October 13, 2024

JB1-CT1 Liquid NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Liquid NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Liquid NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

ZA PRTG Monitoring service down - 13 October 2024
  • Resolved
    Resolved

    This incident has been resolved.

    The issue was caused by an auto-update on PRTG, even though settings had auto-update disabled. We have raised this with the vendor.

    We have also updated to the latest version of the software.

  • Investigating
    Investigating

    Date: 13 October 2024

    We are currently experiencing an issue with the PRTG monitoring system.

    We are investigating.

    Updates to follow.

Liquid Emergency Maintenance NLD JB1-CT1 - 13th October 07H00
  • Completed
    October 13, 2024 at 3:00 PM
    Completed
    October 13, 2024 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    October 13, 2024 at 5:00 AM
    In progress
    October 13, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    October 13, 2024 at 5:00 AM
    Planned
    October 13, 2024 at 5:00 AM

    Dear Customer,

     

    Please take note of a Liquid Urgent Planned Change scheduled at  Upington(11) on the 13th of October 2024 from 07:00 to 17:00. We need to do splicing through Optic Fibre Cable at KM 475/1 and KM 477/1 to create more spares and permanent joint.

      

    IMPACT: Services will be down for a maximum duration of 2Hrs during the change.

     

    Affected Services: NLD JB1-CT1

     

    Reason for Change:

     

    To do splicing through Optic Fibre Cable at Loop 11 KM 475/1 and KM 477/1 to create more spares and permanent joints.

    Clients with protected services will be unaffected by this maintenance.

    If you have any questions regarding this maintenance, please email support@networkplatforms.co.za

    Regards,

    Network Platforms

October 12, 2024

JB1-CT1 Fibreco NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Fibreco NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Liquid Emergency Maintenance NLD JB1-CT1 - 12th September 18H00
  • Completed
    October 12, 2024 at 1:00 PM
    Completed
    October 12, 2024 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    October 12, 2024 at 6:00 AM
    In progress
    October 12, 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    October 12, 2024 at 6:00 AM
    Planned
    October 12, 2024 at 6:00 AM

    Dear Customer,

    Please take note of a Liquid Urgent Planned Change scheduled between Potchefstroom-Klerksdorp on the 12th October 2024 from 08:00 to 15:00. To Replace damaged Liquid NLD-2 48F with 72F from Liquid Klerksdorp POP towards Potchefstroom. New 72F was installed.

    IMPACT: Services will experience an intermittent 50ms switching hit.

    Affected Service: NLD JB1-CT1

    Reason for Change:

    To Replace damaged Liquid NLD-2 48F with 72F from Liquid Klerksdorp POP towards Potchefstroom. New 72F was installed.

    Implementation Plan

    The cables will be prepared.

    Cut the damaged fibre and splice the cable.

    Continuously confirming with both IP and SDH NOC for service restoration.

    Splice the rest of the fibres once all workers are through.

    Final confirmation with both NOC on completion.

    Roll Back Plan

    In the event services are affected, technicians on site will re-splice the fibre.

    If you have any questions regarding this maintenance, please email support@networkplatforms.co.za

    Regards,

    Network Platforms

October 11, 2024

JB1-CT1 Fibreco NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Fibreco NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

October 10, 2024

October 09, 2024

JB1-CT1 Fibreco NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Fibreco NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Show notice history