Network Platforms - JB1-DB1 Openserve East NLD is down – Incident details

Experiencing partially degraded performance

JB1-DB1 Openserve East NLD is down

Resolved
Major outage
Started about 1 month agoLasted about 22 hours

Affected

National Long Distance

Operational from 11:19 PM to 11:19 PM, Major outage from 11:19 PM to 9:26 PM, Operational from 9:26 PM to 9:26 PM

DB1 - JB1 - Openserve East

Operational from 11:19 PM to 11:19 PM, Major outage from 11:19 PM to 9:26 PM, Operational from 9:26 PM to 9:26 PM

Updates
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve East NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Identified
    Identified

    NLD link affected by a Cable damaged by unknown parties 1.76km from Teraco Newlands East on 2024-10-07 at 01:16: OpenServe staff have confirmed that they have located the physical break on the cable. They plan to haul in 750m of cable for repairs. Updates to follow.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve East NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms