Network Platforms - JB1-DB1 Seacom NLD is down – Incident details

All systems operational

JB1-DB1 Seacom NLD is down

Resolved
Major outage
Started 8 months agoLasted about 13 hours

Affected

National Long Distance

Operational from 12:25 AM to 12:25 AM, Major outage from 12:25 AM to 1:44 PM, Operational from 1:44 PM to 1:44 PM

DB1 - JB1 - Seacom

Operational from 12:25 AM to 12:25 AM, Major outage from 12:25 AM to 1:44 PM, Operational from 1:44 PM to 1:44 PM

Updates
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Seacom NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Update
    Update

    As per the latest update from Seacom, Teams are currently experiencing difficulties with pulling fibre from one side. However, the other side's fibre slack is okay.


    We will keep you updated on the progress of this fault.

  • Identified
    Identified

    As per the latest updates from the provider team, the technical team is at Welkomfarm site, testing will start soon after that.

    Further Updates to follow.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Seacom NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms