Network Platforms - JB1-DB1 DFA NLD High latency – Incident details

All systems operational

JB1-DB1 DFA NLD High latency

Resolved
Degraded performance
Started 4 months agoLasted about 4 hours

Affected

National Long Distance

Degraded performance from 8:28 AM to 12:11 PM

DB1 - JB1 - DFA

Degraded performance from 8:28 AM to 12:11 PM

Updates
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.


    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're experiencing higher than normal latency on the NLD DFA Path between DB1 and JB1.

    This issue has been escalated to DFA for further investigation.

    Please note, clients with a protected service should be unaffected by this incident as traffic has been diverted to other paths.

    Kind regards,

    Network Platforms