Network Platforms - General Connectivity Outage 20 February 2025 – Incident details

Please find attached the Reason for Outage (RFO) related to the incident that occurred on 20 February 2025.

We sincerely apologise for the delay in providing this report and appreciate your patience. We understand the importance of timely communication and regret any inconvenience this may have caused.

Please do not hesitate to reach out if you require any further information or clarification.

Thank you.

We are pleased to inform you that the affected services have been successfully restored.

We appreciate your patience during this time and want to assure you that our team worked diligently to resolve the issue.

A detailed Reason for Outage (RFO) report will be shared with you by the Close of business 21 Feb 2025

Thank you for your understanding.

We are aware of the current network outage caused by an issue with one of the Core Switches at Isando Data Centre

Start Time: 08h45

Affected Services are

- Virtual Environment

- bFTTB and FTTH connectivity.

- Collocation devices connected to the affected switch

Our engineers are diligently working to resolve the problem. While we do not have an estimated resolution time at this moment, please rest assured that the matter is being actively attended to. We anticipate a solution as soon as possible.

We appreciate your patience and understanding during this time.

Update

An Engineer is on route to the data centre to further investigate, ETA to DC is 20min.
We have identified that 1 of the Core switches is not reachable.

Updates to follow.