Network Platforms - High Latency to Asia and Australia 18 Sept 2025 – Incident details

Experiencing partially degraded performance

High Latency to Asia and Australia 18 Sept 2025

Investigating
Degraded performance
Started about 7 hours ago

Affected

IP Transit

Degraded performance from 4:05 PM to 12:00 AM

General Status IP Transit

Degraded performance from 4:05 PM to 12:00 AM

JB1 - PCCW AS3491

Degraded performance from 4:05 PM to 12:00 AM

Updates
  • Investigating
    Investigating

    Good day,

    We're experiencing higher than normal latency to destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Kind regards,

    Network Platforms