Network Platforms - Voice - Maintenance - 2025-10-21 - Provider Edge Routers - Software Upgrade – Maintenance details

Experiencing partially degraded performance

Voice - Maintenance - 2025-10-21 - Provider Edge Routers - Software Upgrade

Planned
Scheduled for October 21, 2025 at 8:00 PM – October 22, 2025 at 12:00 AM

Affects

Voice and PBX

Under maintenance from 8:00 PM to 12:00 AM

CT1 - Cloud PBX - Asterisks

Under maintenance from 8:00 PM to 12:00 AM

JB1 - Cloud PBX - Asterisks

Under maintenance from 8:00 PM to 12:00 AM

JB1 - VoIPpanel.io

Under maintenance from 8:00 PM to 12:00 AM

Upstream VOIP POILS/Trunks

Under maintenance from 8:00 PM to 12:00 AM

Updates
  • Planned
    October 21, 2025 at 8:00 PM
    Planned
    October 21, 2025 at 8:00 PM

    Schedule: 2025-10-21 22:00:00 - 2025-10-22 02:00:00


    Overview : Voice engineers will be performing upgrades on the secondary set of Provider Edge Routers.


    Impact : Intermittent drops of the VOIP Service can be expected, but all care will be taken to filter traffic 15 minutes prior to starting maintenance on a router to automatically re-route traffic to alternative paths


    Risk : Medium


    Expected Downtime : 1-2 minutes.

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS