Network Platforms - High Latency to Asia and Australia 19 Oct 2025 – Incident details

Experiencing partially degraded performance

High Latency to Asia and Australia 19 Oct 2025

Resolved
Degraded performance
Started about 22 hours agoLasted about 4 hours

Affected

IP Transit

Degraded performance from 6:18 AM to 10:01 AM

General Status IP Transit

Degraded performance from 6:18 AM to 10:01 AM

JB1 - PCCW AS3491

Degraded performance from 6:18 AM to 10:01 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 245ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 255ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms