Network Platforms - JB1-CT1 NLD Increased latency – Incident details

Good Morning,

The civil team arrived onsite at 10:00 and has begun tracing to locate the fibre distribution box. They are currently digging to expose the damaged infrastructure and suspect damage beneath the tarred ground.

More updates will follow as they become available.

Regards

Network Platforms

Good Evening,

Please kindly note the latest update on the outage:

The provider has advised that the fibre cable has been damaged beneath the tarred road, and the area is currently inaccessible for repairs. Live power cables are sparking and flaming continuously, creating a significant safety hazard. A contractor is required on-site to assist with drilling, with arrangements targeted for tomorrow morning.

We will share further updates as more information is received.

Regards

Network Platforms

Good Evening,

Outage Update

Outage Title: Outage | NLD | Teraco Bredell < > Liquid Midrand via ADVA | Down
Details:*Affected route: JHB metro
Impact Start Time: 2025-11-14 14:39:00
Impact: Hard Down

Latest Update: The provider's maintenance team has confirmed a cable break at the intersection of West Rd and Alsatian Rd. The break is located within the manhole where the cable has been severed.

Outage History:
2025-11-14

-- 16:18 -- The provider’s maintenance team has been dispatched to investigate the fault with an estimated time of arrival of 50 minutes to site, Further updates and estimated time of arrival will be shared as they become available.
-- 17:59 -- The provider has completed testing on both fibre routes and identified a disconnection at 2.6096 km. They are now locating the fault, Further updates to follow once available.

Regards

Network Platforms