Network Platforms - Latency Increase between JB1 and DB1 07 Mar 2026 – Incident details

*Latest Update:* A replacement laser has been ordered for collection by the maintenance technician at the stores. We are currently awaiting confirmation of the ETA to the stores and will provide further updates once this information is available. Thank you for your patience while restoration efforts continue

*Incident History:*

*2026-03-07*

-- 11:16 -- Our initial checks have been completed, and the fault has been logged with our fibre service provider to investigating the incident on-site.

-- 11:57 -- Our fibre service provider’s maintenance team has been dispatched to investigate the fault. Further updates and estimated time of arrival will be shared as they become available.

-- 12:27 -- Estimated time of arrival is 45 minutes to site, to test from the Pietermarizburg (PMB), Further updates to follow.

-- 13:17 -- Technician is on site investigating the fault, Further updates to follow.

-- 14:00 -- The technician is currently on site but is experiencing difficulty gaining access. An update will be provided once access has been obtained.

-- 15:03 -- Our fibre services provider's maintenance team is currently awaiting an update from internal management before they can proceed with the work. Further updates will follow.

-- 16:30 -- The team has completed splicing the link. However, the link is still experiencing losses, and the team is continuing to investigate the issue.

-- 18:30 -- Our core team has identified that a faulty laser is causing issues with link-level readings. A replacement laser is being sourced and will be deployed onsite to restore the affected link. We will continue to provide updates as soon as further progress is made.

Latest Update: Our fibre services provider's maintenance team is currently awaiting an update from internal management before they can proceed with the work. Further updates will follow.

Incident History:
2026-03-07
-- 11:16 -- Our initial checks have been completed, and the fault has been logged with our fibre service provider to investigate the incident on-site.
-- 11:57 -- Our fibre service provider’s maintenance team has been dispatched to investigate the fault. Further updates and the estimated time of arrival will be shared as they become available.
-- 12:27 -- Estimated time of arrival is 45 minutes to site, to test from the Pietermarizburg (PMB), Further updates to follow.
-- 13:17 -- Technician is on site investigating the fault, Further updates to follow.
-- 14:00 -- The technician is currently on site but is experiencing difficulty gaining access. An update will be provided once access has been obtained.

Latest Update: Estimated time of arrival is 45 minutes to site, to test from the Pietermarizburg (PMB), Further updates to follow.

Outage History:

2026-03-07

-- 11:16 -- Our initial checks have been completed, and the fault has been logged with our fibre service provider to investigating the incident on-site.

-- 11:57 -- Our fibre service provider’s maintenance team has been dispatched to investigate the fault. Further updates and estimated time of arrival will be shared as they become available.