Network Platforms - High Latency to Asia and Australia 21-03-2026 – Incident details

Experiencing partially degraded performance

High Latency to Asia and Australia 21-03-2026

Resolved
Degraded performance
Started about 2 months agoLasted about 20 hours

Affected

IP Transit

Degraded performance from 12:36 PM to 8:25 AM

General Status IP Transit

Degraded performance from 12:36 PM to 8:25 AM

JB1 - PCCW AS3491

Degraded performance from 12:36 PM to 8:25 AM

Updates
  • Resolved
    Resolved

    Good Morning

    The latency to destinations in Asia and Australia is back to normal. Normal latency was restored at 06:50.

    We are still waiting for an RFO from Engineers on the ground.


    Start Time : 21-03-2026 13:05
    End Time : 22-03-2026 06:50

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 170ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 190ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms