Network Platforms - High Latency to Asia and Australia 25 Mar 2026 – Incident details

Experiencing partially degraded performance

High Latency to Asia and Australia 25 Mar 2026

Resolved
Degraded performance
Started about 2 months agoLasted about 4 hours

Affected

IP Transit

Degraded performance from 6:55 AM to 11:10 AM

General Status IP Transit

Degraded performance from 6:55 AM to 11:10 AM

JB1 - PCCW AS3491

Degraded performance from 6:55 AM to 11:10 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

    Incident start time: 08:30 am
    Incident end time: 11:10 am

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 175ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 196ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms