Network Platforms - High Latency to Asia and Australia 16 April 2026 – Incident details

All systems operational

High Latency to Asia and Australia 16 April 2026

Resolved
Degraded performance
Started 11 days agoLasted about 1 hour

Affected

IP Transit

Degraded performance from 8:42 AM to 9:42 AM

General Status IP Transit

Degraded performance from 8:42 AM to 9:42 AM

JB1 - PCCW AS3491

Degraded performance from 8:42 AM to 9:42 AM

Updates
  • Resolved
    Resolved

    Good day,


    The latency to destinations in Asia and Australia is back to normal. It was restored at 10:50.

    We are still waiting for an RFO from the provider


    Start Time : 16-04-2026 09:50
    End Time : 16-04-2026 10:50

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 175ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 194ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms