Network Platforms - High Latency to Asia and Australia 17 April 2026 – Incident details

Experiencing partially degraded performance

High Latency to Asia and Australia 17 April 2026

Resolved
Degraded performance
Started 27 days agoLasted about 18 hours

Affected

IP Transit

Degraded performance from 6:58 PM to 12:36 PM

General Status IP Transit

Degraded performance from 6:58 PM to 12:36 PM

JB1 - PCCW AS3491

Degraded performance from 6:58 PM to 12:36 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

    Incident Start Time: 17 April 2026 20h30
    Incident End Time: 18 April 2026 13h15

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 175ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 193ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms