Network Platforms - High Latency to Asia and Australia – Incident details

Please see below update from the cable provider

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The Cable Repair Vessel, Léon Thévenin, arrived at the cable grounds and repairs are in progress.

As per Plan of Works (PoW), ETR: 2025-04-03.

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Please see below update from the cable provider

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Submarine Cable Segment 6 and Segment 8: Cable break 177.2km from St Paul Submarine Cable Station (Réunion) on 2025-02-28 at 11:44. The cable fault was confirmed to be close to the third repeater area of SAFE Segment 6A, however, the root cause is not yet determined. The Cable Repair Vessel, Léon Thévenin, was mobilized and is scheduled to reach cable grounds on 2025-03-26.

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The cable provider is still awaiting updates from their Tier team regarding the ongoing cable outage. As soon as they receive any new information, they will inform us, and we will promptly share an update with you.

Thank you for your understanding.

The issue of increased latency to the Asia region remains with the cable provider, and we have yet to receive any further updates. Despite multiple requests, the provider has not yet shared any new information regarding the direct path between Johannesburg and Asia, which has been affected by a cable outage.

We continue to follow up with them and will provide you with an update as soon as we receive any further feedback

The issue of increased latency to the Asia region remains with the cable provider, and we are awaiting updates regarding the cable incident affecting service to Asia. Despite multiple requests, the provider has not yet shared any new information regarding the direct path between Johannesburg and Asia, which has been affected by a cable outage.

We continue to follow up with them and will provide you with an update as soon as we receive any further feedback

The issue of increased latency to the Asia region remains with the cable provider, and we have yet to receive any further updates. Despite multiple requests, the provider has not yet shared any new information regarding the direct path between Johannesburg and Asia, which has been affected by a cable outage.

We continue to follow up with them and will provide you with an update as soon as we receive any further feedback

The increased latency to Asia region issue remains with the cable provider, and we have yet to receive any further updates regarding the increased latency. We have followed up with them and will provide you with an update as soon as we receive any feedback.

The increased latency to Asia region issue remains with the cable provider, and we have yet to receive any further updates regarding the increased latency. We have followed up with them and will provide you with an update as soon as we receive any feedback.

The increased latency to Asia region issue remains with the cable provider, and we have yet to receive any further updates regarding the increased latency. We have followed up with them and will provide you with an update as soon as we receive any feedback.

Update from the Cable Provider.

No ETR at the moment.

The service provider identified a cable fault at 170 km from St. Paul Reunion Submarine Cable Station between repeaters two and three. It is not yet conclusive whether the outage is due to a cable break or a shunt fault. The cable vendor Subcom Support is still checking the case.

We will provide more updates as we receive them.

Update from the cable provider,

The direct path between Johannesburg and Asia is affected by a cable outage thus, taking traffic on a longer path resulting in higher latency. Unfortunately, there is no ETR on the cable outage repairs provided.

Further updates to follow.

We are awaiting feedback from the Cable Provider regarding this incident. Once we receive it, we will share it with you.

The issue remains with the cable provider, and we have escalated the matter to expedite a resolution. We will provide further updates as soon as we receive more information.