VOIP - Upstream VOIP POILS/Trunks Authentication Problem 30 July 2025 - Incident details - Network Platforms | Status Page

VOIP - Upstream VOIP POILS/Trunks Authentication Problem 30 July 2025

Resolved

Major outage

Started 29 days agoLasted about 7 hours

Affected

Voice and PBX

CT1 - Cloud PBX - Asterisks

JB1 - Cloud PBX - Asterisks

JB1 - VoIPpanel.io

Upstream VOIP POILS/Trunks

Updates

Resolved
July 30, 2025 at 4:39 PM
Resolved
July 30, 2025 at 4:39 PM
Problem Description: We are currently experiencing intermittent SIP registration failures

Status: Resolved
Cause: The upstream provider is still in discussion with the vendor
Identified
July 30, 2025 at 1:27 PM
Identified
July 30, 2025 at 1:27 PM
Good day,
Please kindly note that the issue is still ongoing. Our upstream provider currently has all teams actively working on resolving it.
We will share more updates as soon as they become available.
Update
July 30, 2025 at 12:53 PM
Update
July 30, 2025 at 12:53 PM
Problem Description: Upstream VoIP provider is currently experiencing an Intermittent sip registration failures

Status : Investigating cause

Cause : Unknown
Investigating
July 30, 2025 at 9:58 AM
Investigating
July 30, 2025 at 9:58 AM
VoIP - services
Please note, we are experiencing Authentication problems on the VoIP Service. Engineers are investigating the issue;.
Service affected: Domestic Calls