Network Platforms - High Latency to Asia and Australia 21 Nov 2025 – Incident details

CT1 - DB1 - NLD 5/6 (N2 path) and NTP 1A under maintenance

High Latency to Asia and Australia 21 Nov 2025

Resolved
Degraded performance
Started 1 day agoLasted about 2 hours

Affected

IP Transit

Degraded performance from 5:04 PM to 6:58 PM

General Status IP Transit

Degraded performance from 5:04 PM to 6:58 PM

JB1 - PCCW AS3491

Degraded performance from 5:04 PM to 6:58 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 175ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 193ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms