Network Platforms - Increased NLD latency between Johannesburg and Durban – Incident details

Experiencing partially degraded performance

Increased NLD latency between Johannesburg and Durban

Resolved
Degraded performance
Started 5 days agoLasted about 2 hours

Affected

National Long Distance

Degraded performance from 8:18 AM to 10:30 AM

DB1 - JB1 Protected

Degraded performance from 8:18 AM to 10:30 AM

DB1 - JB1 - NLD 1 (N3 path) and NTP 1

Degraded performance from 8:18 AM to 10:30 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    We are currently experiencing higher-than-normal latency between Johannesburg and Durban.

    Current Observations: Johannesburg to Durban: Latency has increased to 29ms (normal baseline: ~7-9ms)

    Our team is investigating the latency increase in collaboration with our providers.

    Regards,
    Network Platforms