Good day,

Please kindly note the latest update on the ongoing outage:

Outage History:

2026-02-02

-- 20:58 -- The fibre provider technician is currently en route to site to localise the fault and assess the affected link. Once on site, further investigations will be carried out to determine the exact cause and required repair actions.

-- 21:57 -- The provider's technicians are onsite & tested a disconnection from Bellville POP at 21.5km

-- 22:14 -- The, team is continuing to locate the break. They have located two manholes; however, no joints were present to perform the testing.

2026-02-03

-- 00:09 -- The fibre service provider technician is busy checking from the temp joint

-- 00:54 -- The Fibre Service provider maintenance team is still localising the fault as there is no physical damage at the 21km tested from Belville, the team is suspecting the cable is damaged underground.

-- 01:57 -- The Fibre Service provider maintenance team is actively working on locating the exact point of the break in order to assess the damage and begin repairs.

-- 02:48 -- The Fibre service provider maintenance teams are still onsite investigating the outage; our team is actively escalating the matter with the vendor.

-- 03:57 -- The Fibre Service provider maintenance team have advised that a civil contractor will be required for the assistance with repairs, and one has been notified to attend. ETA from the civil contractor is 30 minutes to site

-- 04:42 -- The civil contractor team has arrived onsite and is investigating the outage.

-- 06:30 -- The fibre provider technicians are still busy localising the fault. The team is currently opening pilot holes where team suspected manholes with joint to test both directions.

-- 07:00 -- The fibre provider technicians are still busy opening pilot hole to get ducts.

Further updates to follow

Regards

Network Platforms

Network Platforms - undefined undefined

High latencyto all traffic to Cape Town