Network Platforms - High Latency to Asia and Australia 18 Feb 2026 – Incident details

Experiencing partially degraded performance

High Latency to Asia and Australia 18 Feb 2026

Investigating
Degraded performance
Started 13 minutes ago

Affected

IP Transit

Degraded performance from 5:04 PM to 12:00 AM

General Status IP Transit

Degraded performance from 5:04 PM to 12:00 AM

CT1 - PCCW AS3491

Degraded performance from 5:04 PM to 12:00 AM

JB1 - PCCW AS3491

Degraded performance from 5:04 PM to 12:00 AM

Updates
  • Investigating
    Investigating

    Good Evening,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 175ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 194ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms