Network Platforms - High Latency to Asia and Australia 31 March 2026 – Incident details

All systems operational

High Latency to Asia and Australia 31 March 2026

Resolved
Degraded performance
Started about 9 hours agoLasted about 3 hours

Affected

IP Transit

Degraded performance from 10:48 AM to 1:56 PM

General Status IP Transit

Degraded performance from 10:48 AM to 1:56 PM

CT1 - PCCW AS3491

Degraded performance from 10:48 AM to 1:56 PM

JB1 - PCCW AS3491

Degraded performance from 10:48 AM to 1:56 PM

Updates
  • Resolved
    Resolved

    Good day,

    The latency to destinations in Asia and Australia is back to normal. It was restored at 14:40.

    We are still waiting for an RFO from engineers on the ground.


    Start Time : 31-03-2026 12:25
    End Time : 31-03-2026 14:40

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 175ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 194ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms