JB1-CT1 Liquid 027CAPE292000362523 NLD high latency - Incident details - Network Platforms | Status Page

JB1-CT1 Liquid 027CAPE292000362523 NLD high latency

Resolved

Degraded performance

Started about 1 month agoLasted about 7 hours

Affected

National Long Distance

CT1 - JB1 - Liquid

Updates

Resolved
August 04, 2024 at 3:58 PM
Resolved
August 04, 2024 at 3:58 PM
Good day,
RFO:
Link was affected due to fiber break at 5.5 km from Bloemfontein towards Theunissen in third party network.
Link restored after tech diverted on spare fiber.

If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

Kind regards,
Network Platforms
Identified
August 04, 2024 at 12:16 PM
Identified
August 04, 2024 at 12:16 PM
Good day,
Update :
There is a failure on Worker path (CHG0080625: TFR Occupation request for Hennenman - Theunissen) and service is switched to Protection path (Longer route).
More updates to come.

Please note clients with protected services should be unaffected by this incident.
If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

Kind regards,
Network Platforms
Investigating
August 04, 2024 at 8:32 AM
Investigating
August 04, 2024 at 8:32 AM
Good day,
Incident Date : 04-08-2024
Incident Time : 10:30

Description :
JB1-CT1 Liquid NLD
JB1-CT1 Liquid 027CAPE292000362523 NLD has increased latency

This issue has been logged with the provider.

Please note clients with protected services should be unaffected by this incident.

If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

Kind regards,
Network Platforms