Network Platforms - JB1-DB1 Seacom NLD is down – Incident details

All systems operational

JB1-DB1 Seacom NLD is down

Resolved
Major outage
Started about 1 year agoLasted about 9 hours

Affected

National Long Distance

Operational from 6:54 AM to 6:54 AM, Major outage from 6:54 AM to 4:18 PM

EL - BFN - NTP 1

Operational from 6:54 AM to 6:54 AM, Major outage from 6:54 AM to 4:18 PM

Updates
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Seacom NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Identified
    Identified

    Good day,

    Update :

    There is a major outage in Ladysmith<>Estcourt in Seacom service providers network.

    This major issue is now assigned to dedicated high priority incident team to take care on top priority.


    Please note clients with protected services should be unaffected by this incident.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Seacom NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms