Leaf switch failure - Teraco Johannesburg DC3-I07 - Incident details - Network Platforms | Status Page

Leaf switch failure - Teraco Johannesburg DC3-I07

Resolved

Operational

Started 11 months agoLasted about 6 hours

Affected

Core Network

JB1 Switches

IP Transit

General Status IP Transit

Monitoring

PRTG - South Africa

Updates

Resolved
August 15, 2024 at 1:12 PM
Resolved
August 15, 2024 at 1:12 PM
Power is stable to the leaf switch.
We have removed the broken auto-transfer switch and installed the onsite spare. We have ordered a replacement spare ETA is 7 to 10 days.
Monitoring
August 15, 2024 at 8:09 AM
Monitoring
August 15, 2024 at 8:09 AM
The auto-transfer switch has been replaced. The leaf switch has been online without incident now for 15 minutes.
We will continue to monitor it.
Update
August 15, 2024 at 7:37 AM
Update
August 15, 2024 at 7:37 AM
The engineer is onsite, and the switch is fine the issue is power feed.
We are replacing the auto transfer switch with a spare that is onsite already.
Identified
August 15, 2024 at 7:10 AM
Identified
August 15, 2024 at 7:10 AM
Leaf switch is flapping constantly.
The engineer will be on-site in 15 minutes.
Updates to follow.
Investigating
August 15, 2024 at 6:58 AM
Investigating
August 15, 2024 at 6:58 AM
Date: 15 August 2024
We have had a leaf switch failure in Teraco Isando DC3-I07. An engineer is on his way to the site.
This does not affect all clients, it only affects a subset of clients in the cabinet connected to this leaf switch.
Updates to follow.
Regards,
Network Platforms