Network Platforms - JB1-DB1 Openserve East NLD is down – Incident details

Experiencing partially degraded performance

JB1-DB1 Openserve East NLD is down

Resolved
Operational
Started about 1 year agoLasted about 3 hours

Affected

National Long Distance

Operational from 11:22 AM to 11:22 AM, Major outage from 11:22 AM to 2:19 PM

CT1 - DB1 - NLD 5/6 (N2 path) and NTP 1A

Operational from 11:22 AM to 11:22 AM, Major outage from 11:22 AM to 2:19 PM

Updates
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve East NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve East NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms