Network Platforms - JB1-DB1 DFA Packet Loss – Incident details

All systems operational

JB1-DB1 DFA Packet Loss

Resolved
Degraded performance
Started 9 days agoLasted about 6 hours

Affected

National Long Distance

Degraded performance from 8:00 AM to 1:48 PM

DB1 - JB1 - DFA

Degraded performance from 8:00 AM to 1:48 PM

Updates
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    DFA re-routed our circuit to another physical path to clear the losses.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing packet loss on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms