Network Platforms - Packet loss on JB1-DB1 DFA NLD – Incident details

All systems operational

Packet loss on JB1-DB1 DFA NLD

Resolved
Degraded performance
Started 9 days agoLasted 1 day

Affected

National Long Distance

Degraded performance from 12:37 AM to 12:41 PM, Operational from 12:41 PM to 5:29 AM

DB1 - JB1 - DFA

Degraded performance from 12:37 AM to 12:41 PM, Operational from 12:41 PM to 5:29 AM

Updates
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    DFA re-routed our circuit to another physical path to clear the losses.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Monitoring
    Monitoring

    Good day

    DFA have re-routed the circuit and we are not picking up any losses anymore. We are still monitoring the service closely.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're currently experiencing packet loss on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms