Network Platforms - JB1-DB1 Seacom NLD – Incident details

All systems operational

JB1-DB1 Seacom NLD

Resolved
Major outage
Started 2 months agoLasted about 4 hours

Affected

National Long Distance

Operational from 1:25 PM to 1:25 PM, Major outage from 1:25 PM to 5:48 PM, Operational from 5:48 PM to 5:48 PM

DB1 - JB1 - Seacom

Operational from 1:25 PM to 1:25 PM, Major outage from 1:25 PM to 5:48 PM, Operational from 5:48 PM to 5:48 PM

Updates
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Seacom NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Identified
    Identified

    Seacom is experiencing a major outage between Pietermaritzburg <> Estcourt in the service provider's network.

    This major issue has been assigned to the incident team to investigate. Updates to follow.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Seacom NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms