Network Platforms - JB1-CT1 Fibreco NLD – Incident details

All systems operational

JB1-CT1 Fibreco NLD

Resolved
Major outage
Started about 1 month agoLasted about 11 hours

Affected

National Long Distance

Operational from 2:33 PM to 2:33 PM, Major outage from 2:33 PM to 1:55 AM, Operational from 1:55 AM to 1:55 AM

CT1 - JB1 - FibreCo

Operational from 2:33 PM to 2:33 PM, Major outage from 2:33 PM to 1:55 AM, Operational from 1:55 AM to 1:55 AM

Updates
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Fibreco NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) on request if we have received one from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Identified
    Identified

    Update: Break is between Parys and Kroonstad

    Seacom will have technicians at Parys in 30 minutes and Kroonstad in 60 minutes to start localising the issue.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms