Network Platforms - Voice - Voice Platform Release upgrade - Phase 1 - 23 May 2025 23:30 – Maintenance details

All systems operational

Voice - Voice Platform Release upgrade - Phase 1 - 23 May 2025 23:30

Completed
Scheduled for May 23, 2025 at 9:30 PM – May 24, 2025 at 3:00 AM

Affects

Voice and PBX

Under maintenance from 9:30 PM to 3:00 AM

CT1 - Cloud PBX - Asterisks

Under maintenance from 9:30 PM to 3:00 AM

JB1 - Cloud PBX - Asterisks

Under maintenance from 9:30 PM to 3:00 AM

JB1 - VoIPpanel.io

Under maintenance from 9:30 PM to 3:00 AM

Upstream VOIP POILS/Trunks

Under maintenance from 9:30 PM to 3:00 AM

Updates
  • Completed
    May 24, 2025 at 3:00 AM
    Completed
    May 24, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    May 23, 2025 at 9:30 PM
    In progress
    May 23, 2025 at 9:30 PM
    Maintenance is now in progress
  • Planned
    May 23, 2025 at 9:30 PM
    Planned
    May 23, 2025 at 9:30 PM

    Schedule: 2025-05-23 23:30:00 — 2025-05-24 05:00:00

    Overview: Upstream Provider and Software Vendor will be performing a release upgrade on the voice platform.


    Status: Stage 1 configuration to be applied.


    Impact: There will be sporadic interruptions of services during the maintenance window. Connectivity services will only be affected if their live connection drops, as this maintenance affects authentication on these services.


    Risk: High


    Expected Downtime: 15 minutes - 30 minutes


    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - Internal

    Voice - International

    Web Portals and APIs