Network Platforms - High Latency to Asia and Australia 17 April 2026 – Incident details

All systems operational

High Latency to Asia and Australia 17 April 2026

Resolved
Degraded performance
Started 11 days agoLasted about 18 hours

Affected

IP Transit

Degraded performance from 6:58 PM to 12:36 PM

General Status IP Transit

Degraded performance from 6:58 PM to 12:36 PM

JB1 - PCCW AS3491

Degraded performance from 6:58 PM to 12:36 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

    Incident Start Time: 17 April 2026 20h30
    Incident End Time: 18 April 2026 13h15

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 175ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 193ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms